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What customers say about Boss Laser
Recent reviews
Called Boss Laser tech support. Robert got back with me in a few minutes. He helped me find the Information on the parts I needed. Thank you Boss Laser and Thank you Robert for your time and help!!
Called BOSS with an issue that I couldn’t figure out on my own. I ended up getting the wrong part and had to return it. On my second help request, I got connected with Stephan. He had other things going on, but left me a voicemail as well as an email with some things to check in an attempt to diagnose my machine. I had already done a couple of the things that he suggested, but there was one that I did not check and that ended up being the problem! I was yelling in excitement. I live locally so I drove down to the Headquarters and when I got there, he already had the parts waiting for me at the front desk. Thanks, Stephan!!
Great service!!! I was having several issues with my Boss Laser and was switched over to Robert. Robert had quick response time with emails and over the phone. I tried a few things emailed the results and recieved a phone call shortly after and the issue was resolved quickly. Robert was great help in solving my laser issues. GREAT SERVICE!!
Customer service is nonexistent
I'm on day 6 of my machine being down. I have turned in 3 tickets now and no one has gotten back to me. I need a replacement motor for the x-axis and a replacement alignment laser for an ls-3655.
Date of experience: 20 October, 2026
Date of experience: 20 October, 2026
Dillan helped out again! Seriously, he is so knowledgeable and patient. After the alignment issue, he was able to solve the main issue that involved setting the laser to the correct distance from the materials. He walked me through every step, and explained everything in detail. Every company should have techs like Dillan to support their clients. Thank you again, Boss Laser, for having the best tech support around!
2nd round and just as helpful! It has been awhile since I needed help on my machine, but Boss tech support was ready and willing! Dorian was my tech this time. He walked me through the steps and explained what I needed to do on the Boss Laser Engraver. He diagnosed a couple of issues that needed to be addressed quickly and efficiently. He also made sure I ordered the correct parts for replacement. He has a great personality and he's a great communicator! Thanks, Dorian!
Up next, Stephen! He was EXTREMELY helpful. I am so pleased to be able to say that Stephen stayed with me trying to fix my LS 2440 issues every day for almost 2 weeks. He went above and beyond, and we went back and forth testing and retesting parts until we found the problem. Long hours and tons of emails finally got us to the heart of the issues. It all worked out thanks to Stephen.
Juan at Boss Laser was so helpful and patient while walking me through troubleshooting steps to get our machine back up and running. He not only provided instructions, he even sent step by step videos that made everything so much easier. Thanks Juan!
Thank you for all of your help. I needed quick results for my department and I got them. Saved my semester. Cheers!
Always, always to notch customer service. Robert in particular was helpful in diagnosing the problem with my chiller and getting the right part ordered. Thanks Boss Laser!! Keep up the excellent work.
Customer support went out of their way to help me. We are glad that we went with Boss laser, the support staff are great.
Robert was awesome once again in helping me with my laser! He has been so patient and thorough when it comes to an issue that I have had. He rocks!
I had the pleasure of working with Lauren Carter from Tech. She was very helpful and we worked on getting everything I needed to get our laser back up and running.
Outstanding Support from Ken & Charlie!
I was in the middle of a major alignment crisis with my LS1630 and genuinely stressed about getting it sorted. Charlie guided me through every step with incredible patience — never once made me feel rushed or silly for asking questions. Meanwhile, Ken was an absolute goldmine of valuable knowledge, dropping practical tips and insights that made everything click.
Thanks to both of them, what could have been a nightmare turned into a smooth resolution. Professional, knowledgeable, and truly customer-focused. Highly recommend anyone dealing with Boss laser issues to reach out to Ken and Charlie. Five stars isn’t enough!
Date of experience: 02 October, 2026
Date of experience: 02 October, 2026
Mrs Lauren from customer service was a joy to speak. I appreciate the recommendation she offered.
BOSS Lasers really are the BOSS. Phenomenal customer service. Big shout out to Juan. You have no worries with a BOSS machine. They got you
Have ran a BOSS laser for a couple years now for my business, The Practical Goat and have had a great experience. Started having an issue getting my laser to connect to my computer so I reached out, and Juan was awesome. He gave me some trouble shooting tips and it ended up being as simple as switching out a cable. Thanks guys, I can get back to work now!
Alex did a nice job explaining the system. The only small thing was there wasn't any follow through from my initial sales contact. I asked for some specific details to discuss during the demo and Alex was unaware of them. Not his fault. He did come through, though. He sent me some videos that answered my concerns.
Frequently asked questions about Boss Laser
How many reviews does Boss Laser have?
Boss Laser has 1,079 reviews on Trustindex, collected from Google and Trustindex.
What is Boss Laser's average rating?
Boss Laser is rated 4.8 out of 5 based on 1,079 reviews. 94% of reviewers gave five stars.
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