Their response time is genuinely one of the fastest ones. Anytime I reached out whether it was a quick question or a small technical issue they replied almost immediately (although they reminded me that PAYG is not a 24/7 service :). They don’t keep you waiting, and they always give clear guidance on what’s happening.
I’m really impressed with the service I received. Diego was fast, professional, and very supportive throughout the entire process. Every request I had was handled smoothly, and he kept communication clear at every step. I had a great experience and definitely recommend them to anyone looking for reliable support.
Real People Who Really Know Their Stuff
The crew is super knowledgeable, but they also talk like humans no confusing tech jargon. They take the time to explain what’s going on and make sure everything runs like clockwork.
John, thank you for the great feedback! We believe tech support should be clear, not confusing. It’s always our goal to keep things running smoothly and make sure you feel informed every step of the way.
dr DOLLAR2025.06.24
I never thought I'd use the word "cute" to describe an IT company, but Helpdesk Heroes is just the cutest! They swoop in and fix any problem, big or small, with such a positive and reassuring attitude. Their IT Support team is incredibly responsive; it's like they have a sixth sense for when technology is about to cause a meltdown. We've also been using their proactive Managed IT services, which have saved us from so much potential drama by identifying and solving issues before we're even aware of them.
They've given us advice on everything from secure file sharing to the best software for our needs. If you need top-notch IT services from a team that feels more like a friendly partner than a faceless corporation, look no further! They truly are heroes.
Thank you for such a heartwarming review — being called “the cutest” made our whole day!
We’re thrilled to know our proactive support and friendly approach are making a real difference for your team. It’s always our goal to feel more like a trusted partner than just another service.
J Mark2025.06.19
Our company has specific IT needs, and the Helpdesk team took the time to understand them fully. They provided tailored solutions that fit us perfectly, showing that they genuinely care about our issues.
Thank you for your kind words! We’re so glad to hear that our tailored approach made a difference. Understanding each client’s unique needs is a top priority for us, and it’s great to know you felt truly supported.
The IT Heroes are always here to deliver solutions that fit — not just fix!
Nelson Moncada2025.03.18
The HelpDesk Heroes team exceeded all my expectations with their professionalism, attention to detail and commitment to customer satisfaction. From the first contact, they demonstrated impeccable service, resolving all my doubts and delivering high quality results in record time. The services they offer are first class, and the human treatment they provide makes you feel really valued. Highly recommended!
Thank you so much for your kind words, Nelson! We're thrilled to hear that you had such a positive experience with our team. Your satisfaction is our top priority, and it means a lot to know we delivered on that.
The IT Heroes are always here for you — ready to jump in whenever you need us!
Hunter River2024.08.25
They are always dependable, knowledgeable, and friendly. We wouldn't know what to do without them!
Hi Hunter, Thank you so much for taking the time to share your experience with HelpDesk Heroes! We're thrilled to hear that our team has been able to provide you with exceptional IT support. We pride ourselves on being responsive, knowledgeable, and dedicated to ensuring our clients' systems run smoothly. We look forward to continuing to support you and your business!
Pradeep Yadav2024.08.20
As a small business, we rely on this IT service for all our basic needs, from setting up new computers to troubleshooting issues. They are always dependable, knowledgeable, and friendly. We wouldn't know what to do without them!
We're so happy to hear that you're satisfied with our IT services. At HelpDesk Heroes, we strive to be dependable, knowledgeable, and friendly, and we're thrilled that it shows.
We appreciate your business Pradeep!
Max Taylor (Maxes)2024.06.12
Very professional service, helped me with some computer difficulties for my company. Well priced service too!
Hi Max,
We're glad to hear that our IT Heroes team was able to provide you with the expert assistance you needed! At HelpDesk Heroes, we're passionate about helping businesses overcome their IT challenges. We appreciate your feedback on our professionalism and pricing, and we're here to support your company's IT needs whenever they arise.
Oracle2024.05.31
Great and efficient service, helped me with technical issues with my laptop ahead of a studio session
Oracle, we appreciate you taking the time to share your positive experience with us! It's wonderful to hear that our service was efficient and helpful. We're always here to provide support whenever you need it. Thanks again for choosing HelpDesk Heroes!
Franklyn Gale2024.05.29
Recently had an issue at the company I work for and needed a solution to the printer connectivity issues we had office wide. Jackye and the team quickly resolved the issue and I couldn't be anymore glad with the service given!
This is one of those reviews that are heart warming and at the same time a great compliment to us, thank you Franklyn from all the HelpDesk Heroes IT Heroes <3
Thank You Alex for your positive review. We are glad you have had a good experience with our IT support team.
Always happy to help.
HelpDesk Heroes Team
David Gomez2023.06.02
The team at HelpDesk Heroes are very professional and try to deliver great service. They helped us build a new website for our small charity and have provided great follow up support service to help us work through kinks and changes in our demands and needs.
We're so glad that you're happy with our work on your website. We appreciate your feedback on our follow-up support and the podcast page. It was our pleasure to help you building your new podcast page according to your needs.
We're always looking for ways to improve our services, so your feedback is invaluable.
Sincerely,
HelpDesk Heroes Team
Marek Sojka2023.02.23
HelpDesk Heroes is a great resource for small businesses such as mine. They are always on the go and always responsive.
I love how they have a pay-as-you-go option that is completely customizable. I also love that they are always evolving and growing with me.
I am so happy that I was able to find a quality helpdesk that is reliable, service-oriented, and affordable!
We really appreciate your review! It's great to know that you had a positive experience, with our IT team and benefit from our pay-as-you go IT support service.
Thank you for your support and for sharing your experience.
HelpDesk Heroes Team
IOY. GG2023.01.12
We have used the Helpdesk Heroes to help us with our IT needs in our company and they did an awesome job, while openly communicating in an understandable way what is going on.
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