Blue Wave Pool & Spa Reviews

J. S. 2026.04.07

     

Very happy we with them! Always willing to help and so friendly. I drive from the west side of Monroe county to do business with them. Highly recommend!

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Reply from Blue Wave Pool & Spa

We appreciate your kind words and are grateful for your positive review and for being a Blue Wave Pool & Spa customer!

Alex Serles 2025.10.07

     

Top notch installation. Phenomenal concrete pouring. Mike and Jason are great workers from start to finish. From beginning until end they are on the job to get it done in a timely manner. So happy I chose this company over other higher prices pool places. You won't go wrong choosing blue wave.

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Reply from Blue Wave Pool & Spa 2025.10.08

Alex, thank you for the wonderful review. We're happy you're excited about your new inground pool and satisfied with your installation. We will share your feedback with Mike and Jason! Thank you for being a valued Blue Wave Pool & Spa customer.

Butter on the Topside 2025.08.21

     

Great experience getting a brand new pool cover made i highly recommend, they even picked up the old one and delivered the new one, very helpful as I am disabled

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Reply from Blue Wave Pool & Spa 2025.08.28

We are happy to hear that you're satisfied with your new pool cover and the service from Blue Wave. Thank you for sharing your review! We appreciate your business and look forward to serving you for many years.

Maggie Gardner 2025.08.06

     

I highly recommend this place! They did a great job at installing our pool! They are incredibly friendly and knowledgeable.

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Reply from Blue Wave Pool & Spa 2025.08.10

Hi Maggie, Thank you for your thoughtful review! We are delighted to hear that you are enjoying your new pool. We value you as a customer and look forward to serving you for many more years.

Emily Johnson 2025.07.22

     

We can't say enough positive things about Mike and our experience with Blue Wave. They worked so hard everyday consistently. We also had some unrelated things go wrong with our house and each professional from electric to plumbing commented on what a top job they did. Honestly, I wouldn't have known the difference, but to hear other professionals rave that was comforting. Mike is also respectful, professional and just a good guy. They really earned a top rating. We love our pool!!!

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Reply from Blue Wave Pool & Spa 2025.07.24

Emily, thank you for taking the time to write such a thoughtful and excellent review. We are thrilled that you are enjoying your new pool and are satisfied with the work Mike and our team did during your installation. We will share your comments with Mike! We value you as a customer and look forward to serving you for many years to come.

Ozlem Kus 2025.07.16

     

Mike was awesome from start to finish. We had an in ground pool installed this summer and they were very professional. They finished within a month weather permitting and we are able to enjoy it in the summer thanks to them! They are very reasonable in pricing from the other companies and they know what they are doing. Highly recommend! We are so happy. Very glad i found them during my search. Sometimes trusting smaller companies is way better than the brand name such as north eastern. Thank you so much Mike and Jason and Bluewave pool and spa!

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Reply from Blue Wave Pool & Spa 2025.07.17

Thank you for your business and for taking the time to leave us such a fantastic review! We can’t wait to share your kind words with Mike and Jason. We hope you have a wonderful summer enjoying your new pool!

dan roberts 2025.03.26

     

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Reply from Blue Wave Pool & Spa 2025.03.27

Dan, thank you for the 5-star review!

Jodie Rogers 2025.03.19

     

We have been customers of Blue Wave for many years. We purchased our pool and hot tub from them and could not be happier! John and Ed are THE BEST! Each installation was flawless from start to finish and their dedication to their customers is outstanding. Any maintenance or questions are addressed immediately and they truly appreciate and care about their clients. I HIGHLY RECOMMEND them to anyone looking to support a small business with EXCELLENT customer care!

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Reply from Blue Wave Pool & Spa 2025.03.21

Jodie, thank you very much for your kind words and for leaving us a review. We appreciate your ongoing support and are thrilled to have you as a loyal Blue Wave customer! Your feedback means the world to us. Spring is here, and pool season is just around the corner—Yay! See you soon.
Fondly, John & Ed

Glenn 2025.03.07

     

Great service Good guys! Did an excellent job working with me on the removal of my old tub and installing my new coast spa. Nice experience from beginning to end!
Date of experience: 21 February, 2025

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Bill Lavoie 2024.09.04

     

John sold us our in ground pool and hot tub in 2006 while he was with Sunbeam Pools. When he and Ed opened up Blue Wave - well we rode the wave! So that makes us customers for 18 years now! They are great at responding to issues/concerns when they come up, customer service is excellent! They have repaired and replaced pool and spa equipment when needed and , installed a new liner and opened and closed our pool, always a friendly approach. Highly recommend.

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Reply from Blue Wave Pool & Spa 2024.09.06

Bill, we're grateful you took the time to leave us a review, thank you. We truly appreciate your ongoing support and trust in us. Your 5-star review brightens our day and reminds us why we love doing what we do for our amazing customers!
John & Ed

Jeremy Seen 2024.08.05

     

Excellent service. Goes above and beyond. Highly recommended

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Reply from Blue Wave Pool & Spa 2024.08.06

Thank you, Jeremy! We appreciate your kind words and are grateful for your positive review and for having you as a Blue Wave Pool & Spa customer.

Denise Anne 2024.07.22

recommends

I called Ed this morning about my spa having issues. His response time was incredible. My hot tub is working again. He is the only person I will recommend anyone interested in purchasing a hot tub to. I have been his customer for over fifteen years. He is so knowledgeable and professional.

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Reply from Blue Wave Pool & Spa 2024.07.22

Thank you so much, Denise! We appreciate your kind words and will pass them along to Ed!

Steven Sparer 2024.06.04

     

We've had our Tahiti Hot tub since 2007. We use it quite frequently in the colder months (water temp 103) and lower the temp to 85 in the warmer months. Still operates perfectly. A true indication of reliability and performance. Absolutely no complaints and high praise for the excellent customer service and guidance Ed Chapman provided.

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Reply from Blue Wave Pool & Spa 2024.06.06

I’m happy I was able to help you with your hot tub! Thank you, Steven, for taking the time to leave a review.
Ed Chapman

Ray Hendershot 2024.05.20

     

spa Great customer service and the install went very smoothly. John and Ken were very pleasant to work with and the electrical install by Kinney Electric was great. Highly recommend Blue Wave Pool & Spa.

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Tom 2023.12.24

     

Excellent service John and Ed are excellent! Very attentive and good customer service. We have always had a great experience with blue wave!
Date of experience: 23 December, 2023

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Mike Tandle 2023.12.16

     

Ed is the man Ed fixed our outdoor hot tub quickly despite the cold and for a great price. You are getting the best with his 35 years of experience. He is a top notch pro.

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Don Yott 2023.11.20

     

HAPPY CUSTOMERS John and Ed are the best. Former customers of Sunbeam. My wife and I wanted another hot tub. When I found out Sunbeam was gone but still wanted a Coast Spa i went on the internet. What a surprise, I found previous employees from Sunbeam opened Blue Wave, still selling Coast Spas. No brainer at this point. Went to their store, John worked with us, got us into a new great tub and had it delivered and hooked up in a week. Electrical guys were great as well. Thank you John and Ed. We loved our previous Coast spa for many years. But you guys only make having a Coast Spa that much better! Don and Patti Yott Pavilion
Date of experience: 03 November, 2023

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Ray Hicks 2023.10.03

recommends

Great service, would definitely use again. We bought a house with an existing hot tub that wasn't working properly and we thought would be too expensive to fix. Ed was great, he came out to troubleshoot the spa. He fixed the heater, repaired some jets, and check the functions of the spa. All for a reasonable price too! Ed was very informative and professional. Thank you!

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Reply from Blue Wave Pool & Spa 2023.10.03

Thank you, Ray, for your recommendation!! We will make sure to relay your feedback to Ed.

Ray Hicks 2023.10.03

     

Great service, would definitely use again. We bought a house with an existing hot tub that wasn't working properly and we thought would be too expensive to fix. Ed was great, he came out to troubleshoot the spa. He fixed the heater, repaired some jets, and check the functions of the spa. All for a reasonable price too! Ed was very informative and professional. Thank you!

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Reply from Blue Wave Pool & Spa 2023.10.03

Ray,
Thank you for the kind comments and business. I’m glad I was able to get your “new to you”hot tub operating properly.
Ed

Kimberly Wilson 2023.07.05

     

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Reply from Blue Wave Pool & Spa 2023.07.05

Hi Kimberly - We are sorry that your experience at Blue Wave didn’t match your expectations. We would love to know why and would like to discuss your feedback further. Please could you contact us at info@bluewave-poolandspa.com or call our team at 315-538-8811. We’ll work with you to resolve any issues quickly. Thank you.