Black Diamond Spas

blackdiamondspas.co.uk

Black Diamond Spas Reviews

Excellent rating
4.9
380 reviews Verified
Black Diamond Spas
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Reviews ( 375 ) 4.9

Stephen Riley
Stephen Riley
2024.05.24
Just had a new hot tub installed. Thank you to Aaron and Andy for a professional job and for all the extra effort involved in getting it over quite a few obstacles. I would highly recommend you.
Reply from Black Diamond Spas 2024.05.24
Hi Stephen, thank you very much for the review. Glad we got everything sorted for you. It was a pleasure to deal with you. We hope you enjoy your Atlantis Lounger - Jake
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Stacey Blair
Stacey Blair
2024.05.21
Amazing service from start to finish from jake, he kept me informed and updated all the way to delivery, guys who delivered and set up were fab. Would highly recommend, hot tub is fab!!
Reply from Black Diamond Spas 2024.05.21
Thanks for the review Stacey. It was a pleasure dealing with you and we hope you have a great summer in your Atlantis Lounger Jake
matt ricketts
matt ricketts
2024.05.14
Fab. Turned up on time and a speedy fit, nice job. Thanks
Reply from Black Diamond Spas 2024.05.15
Thanks Matt. Enjoy your new Be Well Fiji hot tub!
Gareth Mills
Gareth Mills
2024.05.14
Quality product and service from everyone at Black Diamond. Absolutely wouldn't go anywhere else! The team are so knowledgeable and helpful and have never showed anything but true professionalism.
Reply from Black Diamond Spas 2024.05.15
Appreciate this Gareth, thank you so much! Always a pleasure dealing with you.
Leslie Fummey
Leslie Fummey
2024.05.10
Aaron arrived to carry out my service on our hot tub carried out a fantastic job Would recommend black diamond spas for your hot tub services or repairs
Reply from Black Diamond Spas 2024.05.11
Hi Lesley, thank you for booking in for your routine hot tub service on your Atlantis Lounger
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Ednsar Bee
Ednsar Bee
2024.05.09
Arron and Jay did a wonderful job installing our hot tub, really helpful, can't recommend highly enough.
Reply from Black Diamond Spas 2024.05.14
Thank you for your kind review, we'll be sure to let the guys know. Make sure to take a look at our new routine service plans on our website to make your hot tub ownership as hassle free as possible.
Francesca Richards
Francesca Richards
2024.05.08
Excellent service from start to finish, I couldn't be happier! The first place who actually had in stock the spec I was looking for, and at a competitive price. Received a call the next day to confirm order and agree delivery. Easy payment via online invoice. Clear comms and helpful extra info about wiring requirements and delivery needs. Arrived exactly on time on the planned day, and was installed with zero hassle. Totally friendly and helpful service. Thank you!
Reply from Black Diamond Spas 2024.05.14
Thanks Francesca for this amazing review about your hot tub installation. I'm sure so many people will find it useful. We're so pleased you are happy with your new California hot tub. It sure is a great tub. You know where we are if you need us for anything including servicing, chemicals and filters.
Premier Home Improvements
Premier Home Improvements
2024.05.08
Aaron & Terry carried out a relocation from one property to another and service/clean. The move went smoothly, the guys were fantastic and couldn't do enough to help us. Once the hot tub was in the new position, the team serviced and cleaned the hot tub, it looks brand new now, great job! The team were friendly and explained the different stages of the service. We are very happy and would highly recommend.
Reply from Black Diamond Spas 2024.05.14
Thank you so much for the review. We're so glad to hear the hot tub relocation went smoothly. The lads are really good and it's good for them to see reviews like this.
James Greathead
James Greathead
2024.05.07
Had Aaron and Terry arrive today to deliver and install our Hot Tub. Great communication, very efficient and given the tricky access needed to get the tub in place, it was still in place and set up within 2 hours. Perfect size for our garden at a great price, with excellent customer service. Would highly recommend Black Diamond Spas to anyone considering a hot tub for summer. Thank you
Reply from Black Diamond Spas 2024.05.14
Appreciate the review James, thank you! We hope you enjoy your new Atlantis Lounger hot tub. Feel free to send us some photos of it in the sun.
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Claire Reed
Claire Reed
2024.05.06
After a devasting flood, our 6 month old hot tub was badly damaged. Black Diamond Spas sent the technician out for a full review. Not only did our hot tub survive the flood, only a couple of pumps needed replacing, the lovely technician (Terry) did a full work up on the tub and brought it back to its new self. Thank you Terry for being so diligent and bringing our tub back to life. Excellent piece of kit and absolutely brilliant service, thank you so much!
Reply from Black Diamond Spas 2024.05.07
Thanks Claire for the amazing review! We'll be sure to let Terry know as well, he's a good guy. Now you can enjoy your Monaco 2 Lounger hot tub again. You know where we are if you need us in the future.
Chris Crane
Chris Crane
2024.04.30
I chose to install the 9kW air source heat pump and it has been fantastic. My electricity costs are much lower saving me money. There were some surprises though: I use Octopus Go as my electricity supplier with a cost of 7.5p/kWh for 6 hours overnight (normally 28p/kWh!) and run my heat pump during this time, so about 50p per day. Using the installed 3kW heater would have cost me £1.35. BUT, when the air temp drops below 10 Degrees you have to use the heat pump for up to 12 hours a day to maintain temperature (about £2.20 vs about £8 for the 3kW heater!) However, on warm days I can heat my swim spa from ambient temperature to 32 Degrees in less than a day! It is a big unit and difficult to disguise as you have to ensure adequate air flow in and out of the heat pump. The location required some careful planning! The pipe inlet and outlet location on the 9kW heat pump is more awkward than the 7kW heat pump but with the excellent advice and support from Scott the installation was successfully completed.
Reply from Black Diamond Spas 2024.04.30
Thanks Chris for your detailed review on the 9kW Air Source Heat Pump for your Diamond Range 4000 Swim Spa. I'm sure plenty of people will get so much value/insight from this review alone if they are thinking about investing in one themselves. We appreciate your effort and hope you continue to enjoy your new swim spa.
Andy Miller
Andy Miller
2024.04.27
Fantastic customer service. Everything went very smooth and happy we went with this company. Would not hesitate to recommend them at any time.
Reply from Black Diamond Spas 2024.04.29
Hi Andy, thank you so much for the purchase of your Fiji spa. It was a pleasure to deal with you. If you need any help with anything just let us know - Jake
Emma Sleight
Emma Sleight
2024.04.14
Purchased our hot tub 3 years ago and were very impressed with Black Diamond Spas then, they have just returned to supply and fit a heat pump for us. Can’t fault them , on time, friendly, very tidy and explained everything , definitely recommend them and their products.
Reply from Black Diamond Spas 2024.04.15
Thanks Emma, the guys were so pleased to hear of your review. We're sure you'll enjoy using your air source heat pump just like you have your hot tub. You know where we are if you need us.
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Joelynne McManus
Joelynne McManus
2024.04.13
Very happy with another complete service from Terry at black diamond spas. Terry does an excellent job very thorough conciderate and with a smile. Great job everyone.
Reply from Black Diamond Spas 2024.04.15
Thanks so much Joelynne! always a pleasure completing the full hot tub service and maintenance for you on your Monaco 2 Lounger Hot tub, see you again soon
Hoanne Knowles
Hoanne Knowles
2024.04.07
Had a service last week .Terry was great! he explained where we were going wrong in our hot tub care and probably has saved us a lot of needless repair expense in the future.The guy knows his stuff, very thorough and well worth having the service to keep our tub in good condition.
Reply from Black Diamond Spas 2024.04.08
Hi Joanne, thank you for having your routine service booked in for your Monaco. Anything else you need please let us know. Thank you Black Diamond Spas
DIANE
DIANE
2024.04.03
Verified
Terry serviced our hot tub arrived on time and just got on with the job he was helpful and explained what he had done and cleaned the area when he'd done Great job
Jess Fullwood
Jess Fullwood
2024.03.29
Terry was efficient, professional and did a great job servicing our hot tub.
Reply from Black Diamond Spas 2024.04.04
Thanks Jess. We're so glad you were happy with Terry, he is our main man for hot tub servicing. Just to let you know, we are introducing some hot tub servicing plans soon which start from £25pm. If you want more information, drop us an email or give us a call.
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Ahmed
Ahmed
2024.03.27
Terry did a great service and was very helpful. Thank you.
Reply from Black Diamond Spas 2024.04.04
Thank you so much for your review. We're glad you found Terry helpful with your hot tub service. If you want to know about our new monthly subscriptions for hot tub services, do let our team know and we can discuss further.
Mark Wallace
Mark Wallace
2024.03.27
We have just had our hot tub serviced by Terry. He was efficient and , friendly he left the hot tub looking like new
Reply from Black Diamond Spas 2024.04.04
Thanks Mark for your review. Terry is the man for hot tub servicing! We hope you're enjoying your tub now. Don't forget to keep checking our website for chemical kits and hot tub filter deals when you're ready for new ones.
Lesley White
Lesley White
2024.03.14
Arrived promptly, Aaron and Terry were very friendly and knowledgeable. Plenty of advice given. Very pleased with the service. Everything left as it was found. Would highly recommend
Reply from Black Diamond Spas 2024.04.04
Thanks Lesley for your kind words. We hope you're enjoying your new hot tub now! Any questions, do let our team know. We have stock of the filters and chemical kits suitable for your new tub on our website when you're ready for replacements.