Good cushion flooring but fitting very poor this lets the company down. I complained to the owners who visited, inspected and agreed to replace and relay the floor. I appreciate the prompt response and a fare outcome
Based in an old bottle factory, this place is huge and is crammed with an extensive range of carpets. It does not cater for, however, those searching for exotic / unique designs. It does provide excellent quality carpets in a range of prices to suit all pockets.
The salesperson who assisted me was friendly and knowledgeable. He quickly guided me to a suitable carpet that met my needs.
An appointment was made for it to be fitted. They came as specified - did their work efficiently and quickly.
When you get your receipt, there is a helpful attachment explaining what to expect on the day of fitting. Take a few minutes to read it.
There is parking just outside, but this is limited.
Inside the floors are uneven - take care! There is a downstairs display area that hasn't wheelchair access. Otherwise wheelchair users could manoeuvre or, of course, simply ask to have the samples brought to them.
I would definitely use this company again.
Disappointing and very annoyed. Will not be using again.
First time using B&J. Carpet ordering was fine - very helpful, and reasonably priced.
However, once the lads arrived to fit the carpet, they have managed to dirty my other carpets, by walking across my muddy garden, and straight upstairs - No boot covers, nothing. I passed comment to the lads, moved both my cars so they didn't have to walk in the mud but they continued anyway.
I have raised the complaint immediately with the store before writing this complaint, however in 30+ years of business this has apparently never been a problem.
As a tradesman, and business owner - I would NEVER send engineers into someone's house without the correct boot covers (See my picture below) Its just common courtesy, to treat peoples homes with respect. You don't know what's on peoples shoes!
Perhaps I am just funny like that? I deem it unacceptable. I am sure I am not the only person who asks people to remove shoes when entering their home in order to protect their carpets, and keep the comfort of their home - I understand injury/insurance complications but that's why boot covers are used.
Brought a carpet from these guy's lounge and hallway was fitted to a high standard great bunch of guys the fitter turns up we presented got on with the job and done a great job of it