Verified Company
Very good delivery, many thanks !
Reply from Bike Services UK
2026.09.17
Thanks for the review Ross
I live just three hours away and have been waiting for the bike for ten days; it would have arrived sooner if I had ordered it from China. One of the managers told me someone would definitely contact me today, but no one called. There is absolutely no professionalism.
Reply from Bike Services UK
2026.09.15
your order was placed with us on 7/9 - 8 days ago. Your bike was collected on 9/9. We quote upto 5 days for delivery of a Large Ebike to a Zone C address which takes us to 16/9, tomorrow, when your bike is scheduled for delivery. We are within our stated delivery timescales. Posting another 1 star review is not necessary and unjustified
Terrible
Reply from Bike Services UK
2026.09.14
Thanks for your review. A bit more context around why you've given us 1 start would be appreciated as we have no record of any communication indicating an issue. Somebody will make contact with you today to find out what the issue is but so far we've collected your bike within 2 days of placing the order, delivery is planned for this week
The bike was delivered on time and without drama. The driver had to face some unbelievable parking challenges outside my office in Bham City Centre, but he just took it in his stride - a really good guy.
I will definitely use them in the future.
Reply from Bike Services UK
2026.09.10
Thanks for the review Chris đź‘Ť
Outstanding service in every respect. My bike arrived on time and in perfect condition. I was able to track the arrival which was really useful. The delivery driver was polite and really helpful
Reply from Bike Services UK
2026.09.08
Thanks for the review Stephen đź‘Ť
Best bike service ever, I can consider their service number 1 in the UK, fast,reliable and friendly. you can't find any better to be honest.
Reply from Bike Services UK
2026.09.03
Thanks for the review đź‘Ť
Excellent service. Would definitely use again.
Reply from Bike Services UK
2026.08.27
Thanks for the review Kenneth đź‘Ť
Great service, I was kept updated and the driver let me know when he was 10 minutes away, the delivery was easy and much care was taken to ensure that my bike was not damaged whilst being taken from the van.
Reply from Bike Services UK
2026.08.24
Thanks for the review đź‘Ť
Very happy with the service, good comms and happy to help attitude, very good delivery service bike arrived ready to ride assembled, the experience l have had l would recommend. Thanks.
Reply from Bike Services UK
2026.08.21
Thanks for the review Robert đź‘Ť
Pleasant helpful delivery driver who lifted the bike down, put on the pedals, staightened the bars, and didn't leave until we were happy. Excellent service!
Reply from Bike Services UK
2026.08.21
Thanks for the review Niall đź‘Ť
Superb service, very friendly, reliable and excellent attention to detail. Not expensive.
Would definitely use them again.
Reply from Bike Services UK
Thanks for the review Alan! đź‘Ť
Delivered quickly and efficiently. Bike was well protected and came in perfect condition.
Reply from Bike Services UK
2026.08.18
Thanks for the review Steve đź‘Ť
Delivery within 2 days of ordering, well impressed đź’Ż .
Reply from Bike Services UK
2026.08.15
Thanks for the review Peter đź‘Ť
Excellent service and extremely nice delivery driver
Reply from Bike Services UK
2026.08.14
Thanks for the review Ian
If you need a cycle to be delivered these are the guys to do it. I don't usually leave a review , all round excellent serviceđź‘Ť
Reply from Bike Services UK
2026.08.13
Thanks for the review Tony đź‘Ť
UPDATE: James kindly reached out to me regarding the below issues and went out of his way to rectify the situation and make things right with a kind gesture. Understand that the below can happen but it’s nice to see a company look to solve.
Genuinely had a bit of an issue with the company. Ordered a bike from Saracen who used Bike Services to deliver my bike. However, on the first delivery attempt, the driver showed up at my house, spent 30 mins in the van before then driving off. Later it turns out that the bike wasn’t even loaded on the van, obviously leading to a failed delivery and a wasted day waiting in all day for it. After some apologies and a promise of compensation from their Glasgow office due to the issues, I had to wait another week for the bike to be delivered of which I again lost a full day waiting in for it for when it eventually turned up past 9pm. I also wasn’t pleased on how the bike showed up as you can see in the picture attached. A brand new £4000 bike dumped in the van (that’s it on the right lent against the wall with a ton of crap weighted on it). All in all not a great experience especially for price of the bike and I’m still waiting for some word of my promised compensation, texts have been read but ignored, so doubt promises will be kept unsurprisingly.
Reply from Bike Services UK
2026.08.03
Thanks for your review and highlighting the sub-standard service you received. The driver in question clearly didn't meet our high standards and no longer works for us. Our General Manager will be in touch with you regarding compensation.
Please accept our sincere apologies. We expect our drivers to meet very high standards. This didn't meet them and I hope you appreciate the action we have taken
Regards. Paul
Please accept our sincere apologies. We expect our drivers to meet very high standards. This didn't meet them and I hope you appreciate the action we have taken
Regards. Paul
Bike team was excellent. Great service
Reply from Bike Services UK
2026.08.01
Thanks for the review đź‘Ť
I gave them some money, and they fetched a bike from Devon and brought it up to the Midlands for me. Can't really say more than that.
10/10. Would recommend.
Reply from Bike Services UK
2026.08.01
Thanks for the review đź‘Ť
I had a great experience with the bike services team
Especially with James
Highly recommended
Reply from Bike Services UK
2026.07.30
Thanks for the review đź‘Ť