Bike Services UK Reviews

Ian Castro 2025.12.10

     

I am really sorry to say , but I am very disappointed with the service that I received and to top it off I still have not received my bike. Bike ordered back on the 16/11/25, tbh they tried to deliver it on the 1/12/25but I was away and I canceled the delivery and then they tried again on Monday,but didn't even let me know that they were going to deliver it on that day, the driver gave me a Text 15 minutes before they tried to deliver it. I sent an email to the company to see when it would be re delivered and to say that I was disappointed with how this process is going. That was 2days ago and I have not heard anything from them. Disappointed is an understatement

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Stewart Mitchell 2025.12.10

     

We had a minor panic as we'd requested a morning delivery time which wasn't possible on the day. A phone call to bike services and they rearranged delivery to an alternative address after the van had left the depot. Delivered to work address on a busy road, just at the busiest it's been all day. So it was a quick but efficient delivery. Great service thanks.

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Reply from Bike Services UK 2025.12.10

Thanks for our 100th review Stuart, much appreciated 👍

Victor Majayar 2025.12.09

     

My bike was delivered from Scotland to England and the driver gave me updates Chris was extra careful when handling my bike...

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Reply from Bike Services UK 2025.12.10

Thanks for the review Victor, much appreciated 👍

stan stiles 2025.12.08

     

The driver was a really nice dude and im happy with the service other than the delivery times, all being its near Christmas so its bound to be busy. But my original delivery time was 12:30-13:30 (no proir warning just an email on the delivery day at 8 am) so i made sure i was back from work to sign for it but it didnt turn up until 20:30, i tried calling the phone number provided to see what time it would be coming but after multiple attempts with no answer i just gave up and waited. So other than missing out on half a days work and a lack of contact im satisfied with the delivery. Cheers

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Reply from Bike Services UK 2025.12.09

Hi Stan, thanks for your feedback. I've looked into this and can see you looked at the LIVE tracking page 8 times during the day upto when our driver arrived, which should have updated the delivery window. However our drivers normally call ahead if they are going to be late too which appears not to have happened or they couldn't get through so for that I sincerely apologise. I'd also like to try and get to the bottom of the number you called with no response, so if you could email me at paul@bikeservicesuk.com, I'll pick that up and find out what happened. I'm glad you got the bike safely but sorry our comms fell short. You'll see from most of our reviews, our comms are normally really good but obviously not on this occasion. Enjoy the bike. Paul

Marlyn 2025.12.08

     

Outstanding service! Thank you 🌟

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Reply from Bike Services UK 2025.12.08

Thanks for the review Marlyn. much appreciated 👍

Jp G 2025.12.06

     

Good service. Considerate driver even wheeled bike down drive to avoid damaging neighbour's trees.

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Reply from Bike Services UK 2025.12.07

Thanks for the review Jo, much appreciated 👍

Polly Smith 2025.12.04

     

Kept us updated through the tracking app and a phone call from driver with estimated time of arrival. Delivery smooth, driver very polite and explained things.

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Reply from Bike Services UK 2025.12.04

Thanks for your review Polly, much appreciated 👍

Robert “Azpi” Cleveland 2025.11.28

     

Possibly the best customer service ever.

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Reply from Bike Services UK 2025.11.29

Thanks for the review Robert, much appreciated 👍

Asma Court 2025.11.27

     

Fantastic delivery. Called me with approximate times. The delivery driver waited for me whilst I was on the school run and he also was discreet with the delivery because it’s a Christmas present. Fantastic service and he even spotted when my kids were peeking out of the window. Thank you so much for an excellent service

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Reply from Bike Services UK 2025.11.27

Thanks for the review Asma, much appreciated 👍

Olly Hammond 2025.11.24

     

Great delivery service. Delivered with care, unboxed and ready to go. Lovely delivery driver. 5*

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Reply from Bike Services UK 2025.11.24

Thanks for the review Olly. Much appreciated 👍

Darren Walker 2025.11.18

     

Great thanks Very nice man very helpful delivery man Alan 👍

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Reply from Bike Services UK 2025.11.18

Thanks for the review Darren, much appreciated

Sandi Stott 2025.11.12

     

Excellent t service. Prompt and reliable 👍

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Reply from Bike Services UK 2025.11.12

Thanks for the review Sandi, much appreciated

Robert Welman 2025.11.07

     

5 Star service, on time thanks.

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Reply from Bike Services UK 2025.11.08

Thanks for the review Robert, much appreciated 👍

Jem Mc 2025.11.05

     

Excellent service from start to finish. Great communication and tracking, bike was handled with care and arrived in perfect ready to ride condition.

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Reply from Bike Services UK 2025.11.06

Thanks for the review Jem, much appreciated

Paul Lodey 2025.10.31

     

First class service- highly recommended

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Reply from Bike Services UK 2025.10.31

Thanks for the review Paul, much appreciated 👍

R Long 2025.10.30

     

There was a mix up from Trek, between delivery and payment addresses. These guys were great to deal with and still delivered my bike on the same day! Would definitely recommend them.

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Reply from Bike Services UK 2025.10.31

Thanks for the review, much appreciated

Darren Snow 2025.10.30

     

A brilliant service, gave a time slot, then driver phoned with a more detailed time. Bike was well look after and protected for transit. Would definitely recommend. A+

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Reply from Bike Services UK 2025.11.03

Thanks for the review Darren, much appreciated.

richard knowles 2025.10.29

     

Fantastic delivery team no job to big are small bike w ll protected and on time highly recommend 👍

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Reply from Bike Services UK 2025.10.29

Thanks for the review Richard. Much appreciated 👍

Pete Barrar 2025.10.23

     

Good experience, very professional. I'd give 5/5 and recommend and use the company again. Driver was on time, tracking worked well and communications throughout were very helpful. Thank you.

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Reply from Bike Services UK 2025.10.24

Thanks for the review Pete, much appreciated

Pete 2025.10.23

     

Very good and professional service.

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Reply from Bike Services UK 2025.10.23

Thanks for the review Pete. Much appreciated