Big River Running Reviews

Julie Dobslaw 2026.05.12

     

I always buy my running shoes here. Always a very personal experience. The staff always greets you, fits your foot , will do gait analysis and ask you about running plans to find you the perfect shoe. These folks also run free running clinics in STL and sponsor many local races and pub runs. Stay local Buy local!

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Reply from Big River Running 2026.05.12

Thank you, Julie! We truly appreciate your loyalty and kind words. We're glad our team's personalized fittings, gait analyses, and running advice have helped you find the right shoes. Supporting the local running community through clinics, races, and pub runs is important to us, and it means a lot that you notice and support those efforts. We look forward to helping you gear up for many more miles and seeing you at upcoming events.

Tim Neer 2026.05.12

     

Great customer service.

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Reply from Big River Running 2026.05.12

Thank you, Tim! We’re thrilled to hear you had a great experience with our customer service. We appreciate your feedback and look forward to serving you again.

Elisabeth Hall 2026.05.11

     

Everyone working at Big River is so knowledgeable and helpful, assisting me in finding the perfect fit shoes for my needs. They have such a great selection and it is always such a pleasant shopping experience!!

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Teresa Kelley 2026.05.11

     

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Reply from Big River Running 2026.05.11

Thank you so much for the 5-star rating, Teresa! We appreciate your support and are delighted you had a great experience. We look forward to welcoming you back soon and are here if you need anything.

Kathy Vaughn 2026.05.11

     

Parker was very helpful (and patient! ) I love shopping at a small neighborhood business. More personal, and the people are knowledgeable about picking the right type of shoes! Thanks!

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Reply from Big River Running 2026.05.11

Thank you, Kathy — we’re so glad Parker was helpful and patient. We love being a neighborhood shop and appreciate that you value the personal service and expertise. Your kind words mean a lot to our team. We look forward to helping you find the perfect pair again soon.

Louise Reeves 2026.05.11

     

Just came in for some socks and to look at some athletic wear today. Michael walked me through the store so I knew where everything was, and then explained the differences between the all socks they carry. Very helpful, polite and even walked me to the door and held it open as I left. Excellent customer service and products!

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Rania Farhat 2026.05.11

     

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Reply from Big River Running 2026.05.11

Rania, thank you so much for the 5-star review! We’re delighted you had a great experience and appreciate your support. We look forward to serving you again soon. If you need anything, please don’t hesitate to contact us.

Nina Vogel 2026.05.10

     

The personalized service at Big River is amazing. I know I’m in the correct shoe, and that is why I only shop there for running shoes.

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Reply from Big River Running 2026.05.11

Thank you, Nina, for the wonderful 5-star review. We’re thrilled our personalized service helps you find the perfect running shoe. Your loyalty means a lot, and we look forward to helping you on many more runs.

Emilie Mikel 2026.05.10

     

Friendly, knowledgeable, and responsive staff. I was looking for a specific walking shoe,yet open to suggestions so I was offered many choices. Their foot/step technology absolutely helped with a better fit. I will be back for my next pair!

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Reply from Big River Running 2026.05.11

Thank you, Emilie! We're so glad our team could offer helpful suggestions and that the foot/step technology improved your fit. We appreciate your kind words and look forward to helping you find your next pair. See you soon!

Denise G. 2026.05.10

     

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John S 2026.05.10

     

Great place to get running and hiking shoes The staff is very helpful and knowledgeable

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Reply from Big River Running 2026.05.10

Thanks so much for the kind words, John! We're glad our team could help you find great running and hiking shoes. If you need gait analysis, trail recommendations, or help with sizing on your next visit, we're happy to assist. We look forward to seeing you again.

Arnold Wilson 2026.05.10

     

KarenMarie helped me to pick out the best shoes that works for me She made sure everything was working perfectly for me. She’s a huge asset to the company.

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Reply from Big River Running 2026.05.10

Thank you, Arnold, for the wonderful 5-star review. We’re thrilled KarenMarie helped you find the perfect shoes and made sure everything worked well for you. We’ll pass along your kind words to her — she truly is a valued member of our team. We appreciate your feedback and look forward to serving you again.

Jeanne Dixon 2026.05.10

     

Love Big River! Great sales and Great Service !

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Reply from Big River Running 2025.12.27

Thank you so much, Jeanne! We're thrilled you enjoyed our sales and service and appreciate your kind words. We look forward to seeing you again soon.

Tara Logan 2026.05.10

     

On Friday I brought my 3 daughters into the store. I desperately needed new shoes, after three years of pregnancy and changing feet I couldn’t put it off any longer! Jessica was my sales associate and I could not have been more grateful! She listened to me, asked me all the right questions about my feet and health history, and most importantly…she got straight to the point and helped keep my kids involved! I am so grateful and so are my feet! The perfect Mother’s Day gift to spend the day at the park with my kids in comfy shoes!

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Reply from Big River Running 2026.05.10

Thank you so much for sharing your experience, Tara. We’re thrilled Jessica provided attentive, knowledgeable service and kept your daughters involved while finding the right fit for your feet. It’s wonderful to hear your new shoes are making park days more comfortable and were the perfect Mother’s Day treat. We look forward to helping you again whenever you need support.

Tim 2026.05.09

     

I have never seen the store so busy -- it was packed, but still we were waited on promptly and my wife was fitted with some new inserts after a lot of proper testing. This was great. Our favorite place to buy Hokas. We will be back.

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Rusti Levin 2026.05.09

     

Very helpful and friendly service.

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Reply from Big River Running 2026.05.09

Thank you so much, Rusti! We’re delighted our team was helpful and friendly, and we appreciate you taking the time to leave a review. We look forward to assisting you again soon.

Caitlin Jackson 2026.05.09

     

Had a great experience at Big River Running today. Mimi was very helpful in finding my new running shoes! The process was easy, she was very informative and gave me great tips and information for my marathon training.

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Alexandria Cole 2026.05.09

     

Ben is the best. They are so nice, and they will find the perfect shoe for you!

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Reply from Big River Running 2026.05.09

Thank you so much, Alexandria! We’re thrilled Ben provided such great service and helped you find the perfect shoes. We’ll be sure to share your kind words with him. We look forward to welcoming you back soon.

Barbara Campise 2026.05.09

     

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Julian Keaton 2026.05.08

     

Was referred by my podiatrist to get a pair of Brooks. Tom provided excellent customer service. Will come back to purchase another pair.

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Reply from Big River Running 2026.05.08

Thank you for the kind review, Julian. We’re thrilled Tom provided excellent service and that your podiatrist’s referral led you to the right Brooks shoes. We look forward to helping you find your next pair and are here if you need anything.