Verified Company
I have used Big Al's in the past and had them install a new oil tank and they did a great job... on time, removed the old tank and had the new tank all set to be filled. That is why I used them again to have my furnace cleaned. Again, on time, friendly tech, clean up and great to work with. Thankyou for your service
Reply from Big Al's Services
2025.07.25
Happy to hear we continue to exceed expectations after your oil tank was installed. Thanks for the review
Al and his team were super nice however they could not diagnose our AC issue. Instead suggested adding mini splits. Got a second and third opinion who both diagnosed the issue. If we didn’t get another opinion we would have been down 20k rather than 10k. The mini splits would have done nothing for the main issue. They also never followed up after saying the would send a quote. I wouldn’t use them again or recommend them. Also makes no sense a company waits 3 weeks to cash a check.
Our AC system stopped working unexpectedly, and we called Big Al’s Services for after-hours support. From the moment we reached out, they were responsive and professional.
Elijah, the technician who came out, was courteous, knowledgeable, and efficient. He quickly diagnosed the problem as a failed capacitor, explained the issue clearly, and had the repair completed in short order. What could have turned into a stressful situation was resolved quickly, and we were back up and running on a Sunday morning.
I really appreciated the prompt service, honest diagnosis, and professional workmanship. If you’re looking for reliable HVAC service when you need it most, I would definitely recommend Big Al’s Services. Thanks again to Elijah for getting us comfortable again so quickly!
Needed emergency service after hours as tenant's unit had no heat. They had somebody come out within the hour to diagnose, early the next morning purchased parts and finalized the repair less than 18 hours from the time of the call. Without having been asked, he considered that pipes could burst so he "McGuired" a temporary repair. Very pleased with reliable, time efficient work were there was good contractor communication with the customer.
I hired Big Al’s Services to repair my HVAC system when my air conditioner stopped working and to perform its annual cleaning. They were prompt, professional, knowledgeable, and incredibly easy to work with. They arrived on time, thoroughly explained the issue, answered all of my questions, and completed the work exactly as promised.
What stood out most was their honesty and transparency. They charged exactly what they quoted—no surprises or hidden fees. Their pricing was fair, their workmanship was excellent, and their expertise was evident throughout the entire process.
It’s refreshing to find a company that genuinely values quality service and customer satisfaction. I highly recommend Big Al’s Services and will absolutely be using them for future maintenance and any HVAC repairs I may need.
We changed over to Big Al for our hvac. They are so professional and honest and reliant. I had an issue with my condenser not working and they came right away and fixed it. I highly recommend this company for a lot of reasons one of which is they are not like the other big companies who are way overpriced and have people with varying experience and not very invested. You won’t be disappointed! They always go over and above to make sure the job is done right. They have the best customer service and the office staff are so pleasant and kind. Like the good ole days.
Reply from Big Al's Services
2024.05.28
Thanks Michelle! Have a great summer.
Tech was very efficient and completed oil burner clean out quickly and seamed to do a good job. Price seamed high, although i am not not sure what other outfits charge.
Reply from Big Al's Services
2026.06.03
Thank you for the feedback Dick! We’re glad you were happy with the efficiency and quality of the oil burner cleaning. While we may not be the cheapest company around, we work hard to stay competitively priced while employing experienced, knowledgeable technicians and providing quality heating service you can count on. We truly appreciate your business and honest review!
Great service, friendly and professional. Answered all my questions. Should not hesitate to use again.
Reply from Big Al's Services
2026.05.29
Thank you, Rebecca, for the 5-star review and for choosing Big Al’s Services for your A/C system repair! We’re glad you had a great experience with our friendly and professional HVAC team. Providing honest answers, reliable air conditioning repair, and quality customer service is what we strive for every day. We truly appreciate your support and look forward to helping with any future heating and cooling needs!
Came to install a Nest Thermostat - wonderful experience! Devin was super knowledgeable, friendly, and professional. If we ever need anything again, Big Al’s is who we would call!
Reply from Big Al's Services
2026.05.29
Thank you, Brandilynn! We’re glad Devin provided friendly and professional service during your Nest thermostat installation. We appreciate your support and look forward to helping with any future HVAC needs!