Better Way Dental التقييمات

Anna Gu 2025.12.10

     

I have been a patient at Better Way Dental & Implants in Snoqualmie for about two years, but after my latest experience I will be changing dentists. I am usually very organized and always on time, but recently I had a one-off situation and arrived 20 minutes late to my 5:00 pm appointment (last patient of the day). I called at 5:20 pm to say I was one minute away, but they told me the staff had already left because of their 15-minute policy and they would not see me. I admitted it was my fault, apologized, and asked if they could show some flexibility, especially knowing my track record as a reliable patient. Instead, they charged me a $100 no-show fee, even though I did show up 20 minutes late and called ahead. When I asked to waive the fee, they refused and mentioned that in August they had already “written off” a fee. In August, I called them a day before my appointment to say I was very sick (fever and cough), and they told me it was fine to reschedule. I had no idea they considered that a no-show in their system especially since I rescheduled specifically to protect their staff from my illness This whole situation made it clear to me that their focus is on strict policy and fees, not on long-term relationships or basic understanding of real-life situations. Very disappointing from a place I trusted for two years.

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الرد من Better Way Dental 2025.12.11

Hi Anna, we’re sorry to hear you feel this way. Our office reserves dedicated time for each patient, and we only apply a no-show fee after repeated missed appointments without notice. This helps us stay on schedule and remain available for patients who need care.

We’d be happy to discuss this with you directly and see if we can clear up any confusion. Please feel free to contact us at (425)292-9230.

Hillary Vance 2025.12.09

     

Had a great experience at Better Way Dental! The staff was friendly and made everything feel easy from start to finish. They did excellent work and made sure I was comfortable the whole time. Highly recommend!

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Matt Kaeberlein 2025.12.03

     

Great first visit for cleaning and exam!

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John&JooAe Choi 2025.11.14

     

Excellent dental care every time I visit! Dr. Zou is exceptionally skilled and truly cares about his patients’ needs. As an added bonus, all the staff are so friendly and warm. It’s hard to find a dental office you want to return to for years but we’ve found ours!

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الرد من Better Way Dental 2023.06.23

Thank you!

Sheccid Eloisa 2025.11.13

     

Great service and amazing staff 💖

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Nan 2025.11.12

     

The doctor offered very professional and thoughtful advice, and the staff provided exceptional service. I’m deeply impressed and grateful

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Michael Sharkey 2025.11.07

     

Great experience! Friendly and professional staff.

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M 2025.11.05

     

The dentist was gentle and professional. The whole treatment felt easy and stress-free. Highly recommend!

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Jana Legat 2025.10.30

     

Very professional, doctor explained everything and give me choices. Very friendly people at the front desk, quick appointment schedule. Highly recommend this office, . I’m usually scared of dental office, but soo comfortable here! Thank you

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Jennifer Sharp 2025.10.30

     

Very friendly team who made the dental visit a great experience (the best I have had). Sincere care and service in a great, convenient location. Glad to know they are caring for all of my family members (kids and adults). I especially appreciate that they were able to see my husband the quickly when he called in pain and were able to address the issue during that first visit. Also appreciate their early morning appointment slots on Wednesdays, which makes my work schedule easier.

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Tom Hintz 2025.10.25

     

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Jennifer Esteban 2025.10.24

     

Switched over after my dentist retired. Very friendly doctor and staff. Felt welcomed and good conversation that lets you know they care. Seemed up to date on technology and comfort.

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giannave 2025.10.21

     

First time coming here and it has been a great experience! They have giving all of the information I need and they are helping create the perfect plan for my needs

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Sidney Alan 2025.10.14

     

They force you leave a 5 star Google review in exchange for free services. Dentist can be argumentative and likes to wait until the problem becomes only solvable with dentures as that’s his main source of business.

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الرد من Better Way Dental 2025.04.11

Thank you!

Alyssa 2025.09.27

     

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Dobobo 2025.09.25

     

Awesome doctors, great equipments

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Rachel Burrington 2025.09.25

     

Came in after my husband had a good experience here and I was tired of driving far for dental care - was very impressed with Dr. Zhu and all the staff - everyone was attentive and very present, taking the time to really explain everything and give me options. The facilities are also very clean and nice - it was an overall pleasant experience! I will be back!

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Scott Mckay 2025.09.24

     

Great customer service, and loved the staff that Dr. Zhu has assembled. Love it, Scott

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James Keenholts 2025.09.23

     

Great people who talk you through every part of your experience.

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YULI 2025.09.18

     

I recently needed a crown replacement and, after comparing several dental offices, I chose Better Way and it truly did not disappoint. From the very beginning, even when I first reached out by text, the staff was extremely polite and professional. Since my insurance hadn’t yet taken effect, the front desk kindly followed up with me right after it became active. That made me feel genuinely valued as a patient. When I arrived, the clinic was spotless and welcoming. The front desk staff were gentle and courteous, and the dental assistants were highly professional and delicate in their work. Most importantly, Dr. Zhu was different from other dentists I’ve experienced. Instead of trying to maximize my insurance benefits right away, he carefully evaluated my dental condition and explained the areas that needed attention. When I asked if he could do a cleaning, he performed such a thorough basic cleaning that it was comparable to a deep cleaning. My crown replacement feels completely natural, with no discomfort at all. On top of that, Dr. Zhu identified issues that other dentists had overlooked and created a clear treatment plan for me, even teaching me how to use an interdental brush to protect my gums. I strongly recommend Dr. Zhu and Better Way Dental. Skilled and truly professional dentists like him deserve to be seen and appreciated by more people!

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