Best Friends Pet Hotel Reviews

Morgan Bailey 2025.11.16

     

The only place I would trust to take my pet. My dog, Kashew is very well taken care of here! He looks forward to going every time. The staff is amazing! They will answer any and all questions you have with patience. I cannot recommend enough!

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Reply from Best Friends Pet Hotel 2025.11.17

Thank you for sharing such kind words about your experiences with us and for trusting Kashew’s care to our team. It’s wonderful to hear that he enjoys his visits and that you feel supported by our staff. Your recommendation means a lot!

Dedicated to delivering great experiences,

Raul Barrera
Senior Guest Experience
Acquisition Specialist

rbarrera@bestfriends.net

Barbara Palacios 2025.10.30

     

My kittens had a great stay here! Friendly staff and great communication. I really appreciate the care and attention given to my kittens during their stay. Highly recommend!

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Reply from Best Friends Pet Hotel 2025.10.31

Thank you so much for sharing your wonderful experience, Barbara. It’s fantastic to hear that your kittens enjoyed their stay and that you felt supported by our friendly staff and communication. Your recommendation means a lot to us!

Dedicated to delivering great experiences,

Raul Barrera
Senior Guest Experience
Acquisition Specialist

rbarrera@bestfriends.net

Christopher Norris 2025.10.21

     

Best Friends is great for boarding. Their staff is knowledgeable and friendly. Of course, great with our dogs! Clean facilities and love the report card we get when we pick them up.

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Reply from Best Friends Pet Hotel 2025.10.22

Thank you, Christopher, for sharing your positive experience. It’s wonderful to hear that you appreciate the knowledgeable staff, clean facilities, and the report cards for your dogs. Knowing that your pets are well cared for means a lot to us.

Dedicated to delivering great experiences,

Raul Barrera
Senior Guest Experience
Acquisition Specialist

rbarrera@bestfriends.net

Janelle Soboslay 2025.10.12

     

Loved that there was access to cameras while we were away so we could check in on our dog! Everyone was so sweet to her and didn’t want her to leave!

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Reply from Best Friends Pet Hotel 2025.04.14

Thank you so much for your kind words, Janelle! We're thrilled to hear that you enjoyed the camera access and felt reassured while checking in on your dog. Our team absolutely loves caring for all our furry guests and it’s wonderful to know they made such a positive impression. We look forward to welcoming your dog back for more fun and affection!

Best Regards,

Raul Barrera
Guest Experience
rbarrera@bestfriends.net

S Family 2025.10.05

     

Oct 2024: Our dog came back very skinny, hips and ribs protruding. This was after a 9-day stay. They said she was eating but how is that possible? July 2025: we informed them of last visit. This time, she was fine. 2021: Only place we leave our dog when we go out of town. Groomers and staff are really nice. Our dog loves this place. She perks up in the car when we turn into Gradle street.

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Rebecca Kelly 2025.10.01

     

Friendly competent staff, nice clean facility, Connie the groomer could not have been better. We love her.

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Reply from Best Friends Pet Hotel 2025.10.02

Thank you so much for your kind words, Rebecca. It’s wonderful to hear that you had such a positive experience with our team and facility. Connie will be delighted to know how much you appreciate her care and attention. Your feedback means a lot to us.

At your Services,

Raul Barrera
Senior Guest Experience
Acquisition Specialist
rbarrera@bestfriends.net

Tin Andreou-Thompson 2025.09.29

     

I love them. They take good care of my baby boy Cookie Dough (Coco)

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Reply from Best Friends Pet Hotel 2025.09.30

Thank you so much for sharing your kind words! It’s wonderful to hear that Cookie Dough (Coco) feels at home here. Knowing you trust us with your beloved companion means a lot to our team.

Best Regards,

Raul Barrera
Senior Guest Experience
Acquisition Specialist
rbarrera@bestfriends.net

Gloria Metzler 2025.09.20

     

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Reply from Best Friends Pet Hotel 2025.09.22

We hope to see you again soon at Best Friends Pet Hotel. Until then, take care!

At your Services,

Raul Barrera
Senior Guest Experience
Acquisition Specialist
rbarrera@bestfriends.net

Jimmy Cox 2025.09.12

     

We have been going to them for years. We've taken both dogs there and now just our one. They've always taken great care of Toby with boarding and grooming. Connie does a great job on grooming him! Price is very comparable with others in Hamilton County.

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Reply from Best Friends Pet Hotel 2025.09.15

Thank you for sharing your experience and for trusting us with Toby’s care over the years. It’s wonderful to hear that you’ve been happy with both our boarding and grooming services, and that Connie’s work has stood out to you. Your kind words and continued support mean a lot to our team.

Warm regards,

At your Services,
Raul Barrera
Senior Guest Experience
Acquisition Specialist
rbarrera@bestfriends.net

Rubi Hehner 2025.07.27

     

Great service! Staff are helpful , friendly and knowledgeable.

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Reply from Best Friends Pet Hotel 2025.07.28

Thank you so much for your kind words, Rubi. It's wonderful to hear that you found our team helpful, friendly, and knowledgeable. Your feedback means a lot to us and motivates us to continue providing the best possible care for our guests.

At your Services,

Raul Barrera
Senior Guest Experience
Acquisition Specialist

E: rbarrera@bestfriends.net

Joseph Goode 2025.07.26

     

Jake had a great stay! They spoiled him so much and he loooooved the attention and scratches! Thank you!

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Reply from Best Friends Pet Hotel 2025.07.28

We're delighted to hear that Jake enjoyed his time with us and felt so loved and pampered. Thank you for sharing your kind words—it means a lot to know he had such a positive experience!

At your Services,

Raul Barrera
Senior Guest Experience
Acquisition Specialist

E: rbarrera@bestfriends.net

klwillman89 2025.07.25

     

When my dogs wag their tails when we pull in I know it's a great place for them. Staff is friendly and so love our dogs

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Reply from Best Friends Pet Hotel 2024.07.12

Thank you so much for your kind words. We love having your furry friends here!

Jonathan Jacoby 2025.07.06

     

My dog loves playing with the other Pups. Usually very stinky after doing so. Had him groomed and the wife was much happier. They take very good care of our pooch.

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Reply from Best Friends Pet Hotel 2025.07.07

Thank you, Jonathan. We appreciate your kind review of Best Friends Pet Hotel and hope you will visit again soon. As a valued guest, we look forward to taking care of your needs in the future. Until we see you, take care!

At your Services,

Raul Barrera
Senior Guest Experience
Acquisition Specialist

rbarrera@bestfriends.net

Victor Thorpe 2025.06.25

     

The staff are always friendly and more than willing to help. The groomers always do an excellent job and leave your pet looking fantastic

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Reply from Best Friends Pet Hotel 2025.06.26

Thank you, Victor, for sharing such kind words about the team and groomers. It's wonderful to hear that you consistently have positive experiences and that your pet leaves looking fantastic. Your feedback is truly appreciated.

At your Services,

Raul Barrera
Senior Guest Experience
Acquisition Specialist

rbarrera@bestfriends.net

Des Evans 2025.04.21

     

The Best Friends staff at the Gradle Drive, Carmel location provided excellent care for my cat Addie.

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Reply from Best Friends Pet Hotel 2025.04.21

Thank you so much for your kind words, Des. We're delighted to hear that you were pleased with the care our team provided for Addie. It’s always a pleasure to ensure our guests feel comfortable and well-cared for.

At Your Services,

Raul Barrera
Guest Experience
rbarrera@bestfriends.net

Rusty Duncan 2025.04.19

     

We have used Best Friends Pet Hotel for over 15 years and have always been pleased with the service and attention our dogs get when they visit. We trust and appreciate the staff and groomers who take care and look after our pets. Our dog enjoys being in daily play group when he stays there and it's helped him to be more social.

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Reply from Best Friends Pet Hotel 2024.09.11

Thank you so much for your kind words and for trusting us with the care of your beloved 3 dogs for over 15 years. Your loyalty means the world to us, and we're delighted to hear that you are pleased with our service, and attention your pet gets during his visits. Glad you have been able to experience our excellent grooming service. We look forward to continuing to provide the best care and grooming for your pets.

Warm regards,

Raul Barrera
Guest Experience
email: Rbarrera@bestfriends.net

Erin Whittington 2025.04.14

     

Friendly and professional staff take great care of our dog for boarding and daycare. Grooming services are great, booking is easy and convenient. This is our go-to for any pet boarding or daycare needs.

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Reply from Best Friends Pet Hotel 2024.07.29

Thank you so much for your kind words and for trusting us with your beloved dog. We truly appreciate your loyalty. We look forward to welcoming you back soon.

Best regards,
Raul Barrera
Guest Experience
Rbarrera@bestfriends.net

Ed Frederici 2025.04.13

     

Great and friendly service. Clearly people who love animals

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Reply from Best Friends Pet Hotel 2025.04.14

Thank you so much for your kind words, Ed. We're thrilled to hear that you had a positive experience with our team. It's our passion for animals that drives us to provide the best service possible, and we're delighted that this shone through during your visit.

At Your Services,

Raul Barrera
Guest Experience
rbarrera@bestfriends.net

James McFadden 2025.04.10

     

The whole staff was friendly and took great care of my two cats. Would definitely recommend them to all.

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Reply from Best Friends Pet Hotel 2025.04.11

Thank you, James, for your kind words. We're thrilled to hear that you had a positive experience with our staff and that your cats were well taken care of. Your recommendation means a lot to us and reinforces our commitment to providing the best possible care for all our guests.

Sincerely,

Raul Barrera
Guest Experience
rbarrera@bestfriends.net

Liz Boskovich 2025.04.08

     

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Reply from Best Friends Pet Hotel 2025.04.08

Thank you, Liz, for taking the time to share your feedback. We're delighted to hear that you had a positive experience with us at Best Friends Pet Hotel. Your insights are incredibly valuable and help us maintain the high standards we strive for every day. We hope to welcome you and your furry friend back soon for another great visit.


Sincerely,

Raul Barrera
Guest Experience
rbarrera@bestfriends.net