Verified Company
37 years with the practice and we are unceremoniously dumped with a phone call and a scheduled cleaning for my child 12 days out is canceled because the new doctor doesn’t take our insurance and the prior owner who is still working there supposedly needs to follow the new policy with no transition period. They couldn’t even give us a list of alternative providers who take our insurance.
I’ve recommended this practice to several dozen people over the years. I no longer do.
So much for customer loyalty!
Reply from Monroe Smiles
2025.06.19
Thank you for taking the time to share your experience, and most importantly, thank you for being part of this practice for the past 37 years. Your loyalty and the many referrals you’ve made over the years truly mean a great deal to us.
We recently took over the practice, and while we’ve made every effort to ensure a smooth transition, we understand that changes—especially related to insurance—can be incredibly frustrating. It took some time to get fully credentialled from the insurance but we are now in the same network of insurances and more as Dr. Chadys before the transition.
We sincerely apologize for the short notice regarding your child’s appointment and for not being able to provide a list of alternative providers at the time. This feedback is important, and we are working to improve communication and support for families affected by these changes.
We deeply regret that your experience did not reflect the gratitude we feel for long-standing patients like you. If there is anything we can do to help ease the transition, please don’t hesitate to reach out.
Sincerely,
Dr. Kwon
Monroe Smiles
We recently took over the practice, and while we’ve made every effort to ensure a smooth transition, we understand that changes—especially related to insurance—can be incredibly frustrating. It took some time to get fully credentialled from the insurance but we are now in the same network of insurances and more as Dr. Chadys before the transition.
We sincerely apologize for the short notice regarding your child’s appointment and for not being able to provide a list of alternative providers at the time. This feedback is important, and we are working to improve communication and support for families affected by these changes.
We deeply regret that your experience did not reflect the gratitude we feel for long-standing patients like you. If there is anything we can do to help ease the transition, please don’t hesitate to reach out.
Sincerely,
Dr. Kwon
Monroe Smiles
I've been treated by Dr. Chadys for 24 years, with never any pain at all, while receiving valuable advice re everyday maintenance. He and his staff have patched up the problems I had allowed to grow, taught me how to maximize my dental health for the long term. Prior to meeting Dr. Chadys, I experienced 30 years of painful dentistry.
