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Some really fascinating material on the old underground mail rail system and the history of mail and all the amazing innovations such as the fast speed mail exchange system - and then shoe-horned in is the mandatory Caribbean slavery connection which relies on the fact that plantation owners sent mail too. It really doesn’t fit, it mostly takes place before the Penny Post and takes up a lot of space that could be used for more relevant stories. Such a shame that the curators have used the museum for political purposes.
We went to the Sorted! Experience and I wanted to share some feedback. The room has so much potential but is really dated, very strange not to see any scanning or stamps within the room (this could easily be done) the random green stepping stones near the bookshelf was quite dangerous for children as they can hit their head. The lady who looked after the bookings and room was lovely, however, the male cleaner was rude and the male worker scanning the QR codes was inappropriate. I think the volume of adults/children needs to be reviewed as well as today felt quite stifling. I am glad we came but I wouldn't be in a rush to go back.
The pros:
Exhibits are great. Well thought out and well laid out. You won't need more than an hour to get through the main museum. The Mail Rail train ride is an amazing experience.
The cons:
Mail Rail. I had a staff member go completely out of his way to make a big deal about potentially being in a picture I had taken of the Mail Rain train. It was purely excitement on my part to see the train and snapped a quick picture at distance but the person driving the train made haste to lecture me that he didn't want his photo taken (instead of paying attention to the operation of the train). He shouldn't work in the public or anywhere near something as cool as the Mail Rail train if he's worried about having his picture taken. I would have happily accepted the lecture if the rules stated we weren't permitted to take pictures but we were encouraged to take pictures so having a member of staff lecture me soured my experience especially when many other people were taking photographs but I was singled out for taking a single photograph.
The Postal Museum offers a surprisingly engaging and visually interesting experience, especially for tourists looking for something different from traditional museums. It combines history, interactive displays, and well-designed exhibition spaces, making it enjoyable for visitors of all ages.
Photography is allowed in many areas, and the lighting inside is well balanced, making it easy to capture clean interior shots of exhibits, artifacts, and displays. The highlight for many visitors is the Mail Rail underground train, which adds a fun and unique visual element to the visit.
The museum is well organized, with clear explanations and thoughtfully arranged exhibits that make the experience easy to follow. It is less crowded than major museums, allowing more relaxed exploration and photography.
Overall, The Postal Museum is a great option for tourists who enjoy hands-on learning and want a calm, informative, and photo-friendly indoor attraction.
Nothing very special as a museum but it's ok for kids. Bad part is that the vegan food options are extremely poor and scarce. And we had to queue for 30' to buy a juice because they only have one very slow person tending the cafe. Mind blowing! I wouldn't come back, specially for the price. The train ride is basically 5' btw. So there are better things to do in London
Absolutely not worth the money. Family of 4 close to £60. Yes, the ride is good. However a number of the exhibition items are broke or out of order. Really not good enough for the price. The additional charge for ‘Sorted!’ is also a kick in the teeth. Would not recommend a visit at this price.
