Verified Company
I’ve had the pleasure of working with Rik Reinhardt at Bearheart on several occasions, and his expertise in restaurant technology has been a game-changer for us. Rik brings deep knowledge across POS systems, network infrastructure, and WiFi setups; critical areas where precision and reliability matter most.
On two separate occasions, Rik stepped in at the last minute and saved us from delayed openings. His calm, solutions-oriented approach under pressure and ability to execute quickly and cleanly make him an invaluable partner in the fast-paced world of hospitality operations.
I highly recommend Bearheart for any business looking for reliable, high-level IT support.
Throughout my professional journey, I've collaborated with a myriad of individuals across various companies and roles. Among them, Rik Reinhardt stands out as a truly exceptional professional. While our official capacities placed us on opposite sides of the table – with Rik representing my client and me serving as a vendor – our shared projects often felt like seamless partnerships, largely due to Rik's approach.
Rik's work ethic is unparalleled. He consistently demonstrated a commitment to excellence, ensuring every project was executed with precision and dedication. Even though he was my client, it often felt like we were part of the same team, striving towards a common goal.
His positive impact on operations was evident from the outset. Rik possesses a keen ability to identify inefficiencies and streamline processes, ensuring that projects progressed smoothly and effectively. His dedication to project completeness was not just about meeting requirements, but about surpassing them. With Rik, it was never about just getting the job done; it was about achieving the best possible outcome.
Perhaps most impressively, Rik always maintained a laser focus on mutual satisfaction. He understood that the success of a project wasn't solely based on its completion, but on ensuring that all parties involved were content with the results. This perspective not only fostered a strong working relationship between us but also ensured the long-term success of our collaborations.
In conclusion, Rik Reinhardt is a paragon of professionalism, dedication, and collaboration. While our roles might have defined us as client and vendor, Rik's approach made it feel like a partnership. I wholeheartedly attest to his outstanding contributions and can confidently say that any project is in good hands with Rik at the helm.
Rik is one of the best hospitality IT professionals I’ve ever had the pleasure of working with. He is organized, professional, intelligent and knowledgeable; because he truly understands the hospitality business as an operator, he is uniquely suited to address any technology challenges and find the best solutions for even the most complex business environments. Rik seamlessly partners with stakeholders in all departments to ensure holistic business needs are met, always providing a thorough assessment of options and the implications of various solutions. His many years of experience, empathetic approach and strong emotional intelligence make for an impressive combination that allows him to build relationships, handle difficult conversations and expertly navigate negotiations to the benefit of the business. I would trust him with any IT need in any restaurant or hotel environment.
-Heather Dratler
VP of Brand Engagement, B Public Relations
VP of Marketing & Brand Engagement, Next Level Burger / Veggie Grill by Next Level
Former VP of Marketing & Brand Integrity, Sage Restaurant Concepts