AIRE Ancient Baths New York Reviews

Ekin Aridag 2026.10.22

     

I visited AIRE on Sunday to treat myself to a massage and a relaxing spa day after a long run. The massage was absolutely fantastic. My massage therapist was extremely professional, skilled, and clearly knew what she was doing. I thoroughly enjoyed the experience. The bath area was beautiful, clean, peaceful, and very well maintained. The atmosphere was incredibly calming, and I enjoyed spending time in the different pools. However, the overall temperature was noticeably colder than I expected. Even the warmer pools weren’t particularly warm, and the facility itself felt quite chilly whenever I was out of the water. Unfortunately, things got worse when I returned to the locker room. I was already feeling cold, and the locker room was even chillier. When I tried to shower, the water simply wouldn’t heat up. I had to switch between three different showers, and it took nearly ten minutes to find one with reasonably warm water. Other women were experiencing the same issue and commenting on how long it was taking for the water to heat up. By that point, I was wet, freezing, and literally shivering. Even when I finally managed to shower, the water was only lukewarm. I ended up feeling unwell afterward and developed a cold, which was certainly not how I expected to feel after a relaxing spa day. Overall, AIRE is a beautiful space with excellent massage services, and there is a lot to appreciate about the experience. However, for a luxury spa at this price point, maintaining comfortable temperatures throughout the facility and ensuring reliably hot showers should be a basic expectation. I really hope management addresses this, as it would make an otherwise lovely experience so much better.

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Reply from AIRE Ancient Baths New York 2026.10.23

Thanks for your review Ekin. We are happy you enjoyed parts of your visit and will work to improve the areas you mentioned, this will help us to grow and improve.

AXZ Reviews 2026.10.22

     

AIRE Ancient Baths in Tribeca offers an enchanting escape from NYC’s bustle. The candlelit interiors, subdued lighting, and ancient-inspired music create a beautifully moody yet serene atmosphere. The saltwater pool was perfect for effortless floating, while the salt scrub left my skin exceptionally smooth. The hot pool was soothing, though the jacuzzi felt more like a roaring rapid than a tranquil soak. The cold plunge was invigorating but disappointingly shallow. The steam room was comfortably hot, although a slightly higher temperature would have made the experience even more satisfying. Our package included a 30-minute massage with firm yet relaxing pressure. While pleasant, it was ultimately unmemorable given the premium price. The true allure of AIRE lies in its bathing facilities. Hospitality was excellent, cleanliness impeccable, and locker room amenities equally impressive. Overall, a splendid spa experience with captivating ambiance and pristine facilities. I would gladly return for the baths but forgo the body treatments, as their value doesn’t quite justify the indulgence.

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Reply from AIRE Ancient Baths New York 2026.10.23

Thank you for your feedback. We are happy to hear that you enjoyed your AIRE experience and will take your suggestions into account for an even better experience next time.

erin rose greene 2026.10.17

     

It says be sure to be 15 min early, it should say be sure NOT to be more than 15 early because they do not let you even into the locker room until 15min before your session.

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Reply from AIRE Ancient Baths New York 2026.10.23

Hi Erin, thank you for your feedback! We recommend arriving 15 minutes before your scheduled session to allow time to prepare for your experience. We appreciate your understanding and hope to welcome you back to AIRE soon!

Joshua Friedman 2026.10.15

     

Unbelievable out of this world experience, the most beautiful spa I’ve ever been to, the staff, the service, and the atmosphere, something out of this world

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Reply from AIRE Ancient Baths New York 2026.10.15

Thank you for your kind words Joshua! We are so happy to hear that you enjoyed our experience, and we can’t wait to see you back.

Olivier Lessard 2026.10.11

     

Save your money, go to The Bathhouse for 1/3 the price and with better facilities (e.g. dry saunas).

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Reply from AIRE Ancient Baths New York 2026.10.15

We regret that we didn’t meet your expectations Oliver. Please contact us privately on csole@beaire.com, so we can work to resolve the matter and improve your future visits.

Cathy Lopez 2026.10.11

     

It was our first visit to AIRE, and overall, we loved the experience. The spa is beautiful, very clean and Cecilia was amazing (she truly elevated my visit). I do have a suggestion that could make the experience even better. We upgraded our couples massage to the Love Connection package for an additional $65. The package included hot stones, orange juice or sparkling wine, and chocolate, but we received only the hot stones. It was disappointing to see these items advertised in the email and then not receive them. I noticed similar comments in other reviews, so I hope this is something the spa can address. AIRE is a gem, and I wish there were a location in Boston. With a little more attention to these details, the experience could be truly five-star.

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Reply from AIRE Ancient Baths New York 2026.10.14

Hi Cathy, Thank you for your feedback. We are happy to hear that you enjoyed your AIRE experience and will take your suggestions into account for an even better experience next time.

J M. 2026.10.10

     

Such a relaxing spa! It is by reservation so it’s not crowded. Locker rooms etc have high quality toiletries and staff here are so attentive to guests.

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Reply from AIRE Ancient Baths New York 2026.10.14

Hi JM, We are delighted to hear that your visit was so relaxing! We hope to see you again very soon.

Luke Peterson 2026.10.09

     

The second you walk downstairs, the city just disappears. It's dark, lit almost entirely by candles, with old brick and stone all around you, and it feels like you've stepped into some hidden place from another time. Everything about it works on you at once: the flicker of candlelight on the water, the quiet music, the warmth of the pools, the shock of the cold plunge, the salt bath where you just float and forget where you are. It's not just a spa visit, it's a full experience for every sense, and I walked out feeling like a completely different person. Hands down the best experience I've ever had, and I'd recommend it to anyone without hesitating. My wife and I did the couples escape package and when it finished she said,"I was crying that was so lovely!"

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Reply from AIRE Ancient Baths New York 2026.10.14

Hi Luke, We are delighted to hear that your visit was so relaxing! We hope to see you again very soon.

Brittany Cronin 2026.10.08

     

The hospitality Aire prides itself on clearly doesn't translate from Spain to NY. I came in for a massage and water circuit on my birthday. A staff person offered to dry my bathing suit as I was getting changed. She returned my bathing suit in a ziploc and it wasn't until I got home that I realized she only returned 1 piece of my 2 piece bathing suit. That was a week ago. I've called Aire twice, spoken with Sonia who assured me she'd look into it and call me back. I've yet to receive a phone call. I've also emailed and only received automated responses back. For the amount that I paid for these services, to not get a clear answer on whether or not they have my bathing suit is ridiculous. It's so far below expectations.

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Reply from AIRE Ancient Baths New York 2026.10.15

Dear Brittany, we sincerely apologize for the frustration and inconvenience this situation has caused. As soon as we received the information from our Call Center, our manager reached out to you personally to follow up on the matter. We are currently awaiting your response to our manager’s follow-up.

We understand how disappointing this experience must have been, and we’re sorry that we fell short of your expectations.

Aislyn Hedenberg 2026.10.08

     

I had an incredible experience at Aire today. I arrived about 45 minutes early and was able to wait in their beautiful lobby with a cup of mint tea and my book, which was a relaxing start to my evening. Every staff member I encountered was incredibly kind and calm-natured. The baths themselves were amazing. There are a ton of different options, like the saltwater bath where you can float (my fav), hot and cold plunges, warm baths, jetted tubs, and a steam room. I spent my time rotating between all the baths and sipping more tea in between. The only note I have is that the steam room could be hotter- I am a steam room kind of girl and it was a bit cooler than what I’m used to. The entire atmosphere was peaceful and quiet, and not at all too busy. There was a total of about 6 or 7 people at a time in the whole place- for the majority of my visit, I was the only person in the bath/facility I was using. Then the absolute highlight of my visit- my 30 minute massage with Alexis. I’ve had a lot of massages, and this one (while short) has to be top 3, at least. The massage room was clean, smelled amazing, and the massage table/bed was one of the comfier ones I’ve experienced. Alexis managed to find and release every little bit of tension in my shoulders with ease. She was very gentle but was firm in exactly the right places; she seems to have a very intuitive touch and sense to her craft. I will absolutely be back to visit her again! Afterwards, I enjoyed one of their juices and chatted with some of the staff members outside of the massage area. I mentioned my recent move to NYC and how it’s been a difficult time, and how this experience made me feel genuinely calm for the first time since moving. They were warm and lovely to chat with. I finished with a long, hot shower using their loccitane products, which was a perfect ending! I walked in feeling stressed and overwhelmed and left feeling serene and full of gratitude. It was exactly what I needed. This place is a bit pricey, but I felt it was worth every penny! Thank you to the staff at Aire for an amazing night!

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Reply from AIRE Ancient Baths New York 2026.10.14

Hi Aislyn, Thank you for the kind words about your experience with us. We will make sure to share your amazing words with Alexis. We look forward to welcoming you back to AIRE in the near future.

Jessy Arroyo 2026.10.05

     

Truly an amazing experience. If you are stressed, you need to spend some time here. Update: I've given this pace a number of chances but the quality has slipped soooo far. People having full volume conversations in the pools. There used to be relaxing music playing which would help drown that out but they no longer play it for some reason. It has just become a public pool tgat you pay $200 to use, totally ridiculous

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Reply from AIRE Ancient Baths New York 2024.12.02

Hello, Thank you for the kind words about your experience with us. We look forward to welcoming you back to AIRE in the near future.

Lindsay McAllister 2026.10.04

     

Let’s start by saying that I’ve been to tons of spas all over the world and was looking so forward to this. I had been to “The Bathhouse” on Atlantic and my husband and I had an incredible massage and spa experience. When I told my friends I had gone, 2 people I know said they enjoyed AIRE so much more because the experience was way more elevated and higher end…. Well I couldn’t recommend this place any LESS if I tried. I wouldn’t have even paid 1/2 of what I paid for what I got. I will never be returning. When I entered, the front desk staff was rude and unhelpful. They had an “AIRE” of entitlement and snobbiness that was not inviting or welcome— certainly not met with any customer service reflecting the $300 for services that I was about to “enjoy.” They knew it was my first time there, but after I waited in the lobby for an additional 10 min more than they said I would (by the way— the only person in the lobby, not like it was busy), I got changed and wandered into the spa area and was not met by anyone. Just left there turning in circles wondering where to go next. Then they checked me in for my massage and it was the absolute worst one I’ve ever had. Felt like her first time and as if she was taught “when in doubt, oil it out” because she was constantly pouring oil on me every 3 minutes. It was pretty gnarly, to be honest, I’m 95lbs and not dry skinned but anyway. Even if the massage therapist was good, the facility’s massage beds are so uncomfortable. There is a hole in the middle of the bed and it literally chokes you out when any pressure is applied. SOS— change these out immediately. I couldn’t get comfortable in any position. They keep this building far too cold for walking around in wet bathing suits. There is no sauna. The steam room was lukewarm… the pools were fine and the ambience was instagram worthy- I’ll give them that. But I honestly couldn’t wait to get out of there and never go back. Do not waste your money— it’s awful. Go to The Bathhouse Brooklyn.

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Alexander Reeberg 2026.10.04

     

I love this sanctuary!

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Reply from AIRE Ancient Baths New York

Thank you for your lovely review Alexander!

Chris Baker 2026.10.04

     

Very indulgent day with my daughter! Particularly loved the Floatarium. A little too dark for me. It was hard to see and there are a lot of steps. The baths were great and spa treatments were above average. Very cool building and the staff was excellent. Definitely would go back.

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Reply from AIRE Ancient Baths New York

We are delighted to hear that your visit was so relaxing Chris! We hope to see you again very soon.

William Riva 2026.10.01

     

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Aneesha Kommineni 2026.09.23

     

Cockroach in the steam room. Need I say more? Staff didn’t offer any reassurance this isn’t a regular occurrence and didn’t offer any compensation. We paid ~700 for a package to celebrate a birthday and it didn’t measure up. This is my 2nd time because I was giving it another chance - the first time didn’t wow me but I enjoyed the skylight pool so I came back but this time that was closed. It’s sad New York doesn’t have any better options… Rust and dirt visible in the pools. They also don’t enforce that people shower before getting in the pools. Saw a lady putting on makeup before going to the pool area. Cleanliness standards subpar. If you’ve ever gone to similar facilities in countries where bathhouses are a regular part of the culture, you’ll see that everyone has to shower and be clean before entering shared pools.

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גל יוסף 2026.09.22

     

We had a wonderful experience! The massage was excellent, and we loved the heated pools. The staff was very kind and even gave us some extra time in the pools without rushing us. A special shoutout to Sharrif, who was exceptionally friendly, professional, and welcoming!

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Reply from AIRE Ancient Baths New York 2026.10.01

We are delighted to hear that your visit was so relaxing! We hope to see you again very soon.

Antoinette Bernardo 2026.09.21

     

This spa was a luxurious birthday treat with the thermal baths and the massage. Overall it was a lovely time spent in flickering candlelit darkness. PROS: Gorgeous lobby that smells so divine, and Check-in was a breeze. Lockers are not your average wooden ones: they have the fancy glass ones with dedicated space at the bottom for your shoes. Locker room amenities: L’occitane Verveine body wash, shampoo, conditioner, and lotion smell sooo heavenly! They also had the rain shower with the best pressure! I would have stayed under the water far longer if I didn’t have to rush out. Dele hair products and Bioderm micellar water, face wash, and face/body lotion. And as expected which I was delighted about: Dyson hair dryers and hair straighteners! (I would have really been disappointed if they didn’t offer these!). The locker room attendant kept the entire place absolutely clean and in divine order! She even offered to take everyone’s bathing suits to the drying machine and packed them in plastic bags! 5-star service! The Flotarium was my absolute favorite spot in the entire spa experience: a salt water floating bath (very high sodium content). It is a very similar feeling as floating on the Dead Sea, just without the mud and a long flight. I could have stayed floating there for a long time if my massage timer didn’t go off. My massage was divine!! Lin (I think that was her name) was highly appreciated: she hit up all the knots on my shoulders and the kinks on my neck. I’d go back to her in a heartbeat! Also, they had my water shoes and bathing suit warmed up!! That was a stellar, thoughtful surprise as it got really cold after my massage! That, in itself, is luxury well thought out! Now… on to the CONS, because we can’t always have everything perfect. Some of the other pools/baths were closed off for renovations (?). They did compensate us with a gift card to come back. The water temperature of the big jacuzzi bath just on the other side of the Flotarium remained room temperature the whole time I was there. I told the manager and I saw a maintenance person check the temps, and an hour later, when I went back after my massage to see if the water heated up, it never did. That was quite disappointing, though I will acknowledge that they attempted to do something about it. The overall space felt smaller than I expected, probably due to other areas under construction? I’m not really sure, but they did gift me another experience and I am looking forward to going back when the entire place is operating well and in order again.

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Reply from AIRE Ancient Baths New York 2026.09.23

Thank you for your comments Antoinette! We are always working to improve, and we look forward to giving you an even better experience on your next visit.

Neil Kadala 2026.09.20

     

Booked a couples massage over a month before our trip to nyc. Planned as a big part of my birthday weekend. They called two hours before to cancel. Given no alternative times for this weekend.

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Reply from AIRE Ancient Baths New York 2026.10.01

We are truly sorry to hear about your experience Neil. Please contact us on csole@beaire.com so we can address your concerns and ensure a better visit next time.

Lily Marconnet 2026.09.13

     

Luxury prices, budget customer service. The Sunday receptionist somehow turned one basic question into a 15-minute masterclass in being difficult and spectacularly useless. If the goal was to make me need a massage before my massage, congratulations.

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