Verified Company
Doctor was great, helpful and explained things well. She had a lot of care. The receptionist however left much to be desired. She was cold, fairly rude and impersonal. Enough to make me question whether or not to continue there. The cost (out of pocket) was a bit steep also...
Reply from Bay Eye Center
2026.02.14
Thank you so much for your feedback. We’re very glad to hear you felt well cared for by the doctor and that she took the time to explain everything clearly — that means a great deal to us.
At the same time, we’re genuinely sorry to hear that your interaction at the front desk did not reflect the same level of warmth and professionalism. That’s certainly not the experience we want any of our patients to have. Your feedback is important, and we will be addressing this with our team to ensure every part of your visit feels welcoming and respectful.
We truly hope you’ll consider continuing your care with us. If there’s anything further you’d like to share, please don’t hesitate to reach out.
Sincerely,
Bay Eye Center
At the same time, we’re genuinely sorry to hear that your interaction at the front desk did not reflect the same level of warmth and professionalism. That’s certainly not the experience we want any of our patients to have. Your feedback is important, and we will be addressing this with our team to ensure every part of your visit feels welcoming and respectful.
We truly hope you’ll consider continuing your care with us. If there’s anything further you’d like to share, please don’t hesitate to reach out.
Sincerely,
Bay Eye Center
I can't recommend Bay Eye Center highly enough. From the welcoming staff to the expert care, my experience was outstanding. After struggling with significant eye problems, I went in for a second opinion. Dr. Lynch provided not only a precise diagnosis but the ideal solution. The difference is night and day—I left with almost perfect vision
Recommended by a neighbor and will recommend myself as well!
Reply from Bay Eye Center
2026.01.29
Hi Shane,
Thank you so much! We’re honored to be recommended and truly appreciate you passing it along. We’re grateful for your trust in Bay Eye Plymouth and look forward to continuing care with you!
Best,
Bay Eye Center Plymouth
Thank you so much! We’re honored to be recommended and truly appreciate you passing it along. We’re grateful for your trust in Bay Eye Plymouth and look forward to continuing care with you!
Best,
Bay Eye Center Plymouth