B&E Services التقييمات

Hi frank, we are sorry to hear and see this report of your experience as so many of us were involved in helping you with this experience. We do stand confused on your perspective on this. Per the phone recording played for you on site, the $120.00 after hours fee was explained to you before booking as well as the fact that any repairs would be overtime and those costs would be explained to you once the diagnostic was performed which you responded to in the recording. Our technician on site did reconfirm all of this with you, unfortunately even upon the review of the recording you still attempted to claim our dispatch didn’t explain these charges to you at which point I rewound the recording and played it for you once again. Our technician gave you the quote for the repair before the repair was performed. You agreed to the price before the work was completed and signed off that you were satisfied with the repair. I’m not sure how we could have further communicated any of this to you, and do stand quite confused over this review. While you are entitled to your opinion we do strive to have positive interactions with all of our clients and fully deliver a 5 star experience.

The take away from your review seems to be that you are upset we couldn’t give you a full repair quote over the phone, which without a diagnostic would be impossible. We wish you the best of luck with future endeavors and I hope this response is able to better clarify all of this to you.



Also I’d like to add that the charges you are outlining are completely inaccurate. You were not charged $400.00 for an overtime fee, you were charged that for tracing a wiring short and repairing it at the after hours rate, which as our tech explained to you was about $100.00 more than the standard rates.

Hi Darryl, we are sorry to hear about your perspective on this matter, however as described to you on site, your furnace could not be test ran as you do not have gas on site and this information was not conveyed to us previously. We did however go over the Air conditioning portion of your system as you had requested and to determine what would be required to “refresh” the system. A Quote for cleaning the equipment for further diagnosis was provided on site of which you declined. Per a conversation between you and the technician you were interested in a quote for a replacement product to consider. As your system was over 20 years old and you believe the furnace side of the appliance was no longer functional. Again I refer to the fact you do not have gas supplied on site to test the furnace side of the appliance.


When our dispatch reached out to you to schedule a free estimate with a comfort advisor you attempted to berate and demean the company and our service rendered and were disgruntled by paying the service fee you were told up front you would have to pay. After attempts were made to de-escalate the conversation you were disconnected as we as service personnel are not here to be punching bags and wish simply to be treated respectfully.

Unfortunately your review far from accurately represents the service performed and we are unaware of where the disconnect came from. We would have been happy to go over your furnace had gas been supplied to the home when we were there to service it.

Additionally we have not corresponded via email, we have only ever received phone calls from you at the time of responding to this review.

We wish you all the best with your future endeavors and if you would like more clarity on the matter we welcome a phone call from you but we ask that you engage in the conversation respectfully.

Thank you, Tara, for your wonderful review! We're glad we could assist you promptly during the heat wave and that our employee provided you with clear explanations and excellent service. Your recommendation means a lot to us, and we look forward to helping you again in the future!

Thank you, Roy, for your wonderful feedback and for being a loyal customer for almost five years; we're glad to hear that Zach and the crew were able to address the issues and enhance your home with their expertise!

Thank you, Ricky! We appreciate your kind words about Candace and are glad to hear she made such a positive impact on your experience.

Thank you, Mandy, for your wonderful feedback! We're glad to hear that Evan provided you with excellent service and valuable information during your experience. Your satisfaction means a lot to us!

Thank you, Jennifer! We appreciate your kind words and are glad our team could accommodate your schedule while providing friendly and knowledgeable service. Your support means a lot to us!

Thank you, David, for your 5-star rating! We truly appreciate your support and look forward to serving you again.

Thank you, Virgina, for your wonderful review! We're glad to hear you and your husband have had positive experiences with our fast and friendly team at B&E Services. Your recommendation means a lot to us!

Thank you, Kayla! We're glad to hear that Zachary provided you with friendly and efficient service—your satisfaction means a lot to us!

Thank you, Jennifer! We're glad to hear that Ryan made a positive impression with his knowledge and friendliness. Your feedback means a lot to us!

Thank you, Peggy! We appreciate your kind words and are glad to hear you found our pricing competitive and our team, especially Ryan, knowledgeable and responsive.

Thank you, Patricia, for your kind words! We're grateful for your recognition of our team's professionalism and prompt service. Your support means a lot to us!

Thank you, Jamie, for your kind words and recommendation! We're glad our team could assist you with your pool heat pump heater.

Thank you, Rick, for your wonderful feedback and for supporting our family-owned business; we're glad to hear you've had such positive experiences with our technicians and appreciate your recommendations!

Thank you, Mary! We're so glad to hear you had a great experience with Ryan and appreciate your recommendation. We look forward to seeing you in the fall!

Thank you, Barry, for your kind words! We're glad to hear the tech was informative and helped you understand your options. Your satisfaction means a lot to us!

Thank you, Tricia, for your kind words and for trusting us with your air conditioning and heating needs; we're glad to hear that your friend referred you to us and that our team has made a positive impact!