5 stars is not anywhere close to the professional and expert service I received from B&E. So I will give 100 stars. First phone call tells me if I will give them a chance to service me or not. And from what I was told the owners wife won our business. She was extra pleasant and very compassionate about our need. She guaranteed me service even though it was late evening and they kept their word. From here on out we've got a new HVAC system and couldn't be any happier. These people are not pushy and allow you to make your own decisions which I like. From here on out B&E will be our tech. Professional, Knowledgeable, Honest, communicate and explain so you understand, and everything you'd expect if your particular like we are. Would highly recommend B&E !!! Evan and Won did our install and we loved everything about them. A real asset to the company !!!
Would not recommend them. I sent an initial email to B&E describing the exact issue with our heating system and then I followed up several days later with a phone call again explaining the same thing. B&E then dispatched a tech for $80 to "diagnose" the issue. The tech arrived on time and was very polite and proceeded to check the a/c portion of the unit which was working properly. He stated that under the circumstances, which I had conveyed with B&E twice previously, he would not be able to diagnose the issue that I had reported about the heating equipment. He charged me the $80 dollars and stated that a sales person should come out and provide a quote for replacing the entire unit. I basically spent $80 and received no progress towards a resolution of the heating issue. Not very good customer service, but that wasn't due to anything that the tech had done. To him I was just another service call on his schedule.
EDIT:
I did not at any time ask for my a/c to be checked, only my heat ex-changer issue. My a/c was working fine with no issues.
I mention the propane source had been removed in my initial inquiry prior to the technician being dispatched.
I had sent an initial email to B&E and received a reply email back as well stating that I would be contacted shortly.
On my follow up conversation concerning the results of the tech's visit no one was demeaned or berated. Because I was dissatisfied and did not agree with what the person was saying they disconnected the call.
The facts stated in your response to my review are inaccurate and thus further validate the nature of my review. If the customer service aspect of B&E would have taken the time to listen and understand my initial request we may have been able to come to a more positive outcome. I will be pursuing replacement of my HVAC system and B&E missed a good opportunity to have a satisfied customer or at the very least to turn this misunderstanding around.
Hi Darryl, we are sorry to hear about your perspective on this matter, however as described to you on site, your furnace could not be test ran as you do not have gas on site and this information was not conveyed to us previously. We did however go over the Air conditioning portion of your system as you had requested and to determine what would be required to “refresh” the system. A Quote for cleaning the equipment for further diagnosis was provided on site of which you declined. Per a conversation between you and the technician you were interested in a quote for a replacement product to consider. As your system was over 20 years old and you believe the furnace side of the appliance was no longer functional. Again I refer to the fact you do not have gas supplied on site to test the furnace side of the appliance.
When our dispatch reached out to you to schedule a free estimate with a comfort advisor you attempted to berate and demean the company and our service rendered and were disgruntled by paying the service fee you were told up front you would have to pay. After attempts were made to de-escalate the conversation you were disconnected as we as service personnel are not here to be punching bags and wish simply to be treated respectfully.
Unfortunately your review far from accurately represents the service performed and we are unaware of where the disconnect came from. We would have been happy to go over your furnace had gas been supplied to the home when we were there to service it.
Additionally we have not corresponded via email, we have only ever received phone calls from you at the time of responding to this review.
We wish you all the best with your future endeavors and if you would like more clarity on the matter we welcome a phone call from you but we ask that you engage in the conversation respectfully.
Jackie Lyles2025.07.29
Ryan came to our house for a service call. I must say I've had many techs from other companies come do work and no one compares to Ryan. He found the problem and fixed it. He was easy to talk to as I had some questions at times. I always felt He was upfront an honest which i appreciate. I could go on an on about my experience but if you are in need of a great quality great pricing company highly recommend. They are definitely our go to from now on!
* Coming back 2 years later to say Im still impressed with this company. This time we had Zach come out. Its something about hearing your unit come back on! This was an emergency service and Zach was here within the hour. B & E services will always be our go to. Thank you for providing such excellent service.
Thank you, Jackie, for your wonderful feedback! We're so glad to hear about your positive experiences with Ryan and Zach, and we appreciate your trust in us for your service needs. Your support means a lot!
Thank you, Greg, for your kind words about our service and customer support; we appreciate your feedback!
Tara Cole2025.07.05
Called for service during the recent heat wave bexuase the comonay who installed our unit did not have available for days. B&E was able to give us an appointment the following day. The employee arrived during the promised time window and was extremely polite and professional. He explained to me in detail what was needed to fix our unit (a capacitor) as well as the cost for the replacement part, and details of the warranty. The employee also outlined for me the service agreements that they have available but he was not pushy. Highly recommend calling B&E if you need service. We will definitely be using B&E again!
Thank you, Tara, for your wonderful review! We're glad we could assist you promptly during the heat wave and that our employee provided you with clear explanations and excellent service. Your recommendation means a lot to us, and we look forward to helping you again in the future!
Roy Jenree2025.07.04
Update:
I have been using this company for almost five years now. They are professional and friendly and have done many updates to my HVAC systems in both my new garage and house. I highly recommend their experience to serve your HVAC needs!
Original Post:
I am an extraordinarily happy customer when it comes to this particular heating and air conditioning company. The original company I hired left a wire brush inside my boiler and failed to tell me all the details concerning what was being done down in my basement. The B and E Services arrived to fix the issues left by the previous company. My hat is off to Zach and his awesome crew because not only did they install a heat pump, but they also installed a tankless water heater as well as a whole-house fan. Zach even figured out how to connect the heat pump and the whole-house fan to my Alexa Device, making my Sears-Roebuck catalogue-order home that was built in 1917 more modern and updated. The crew even fixed part of the floor that sagged in the bedroom when they installed the air vents. Professionalism and experience are the middle names of this company. The prices they named for their labor hours and parts were beyond acceptable. I have other projects for them to complete and I look forward to hiring them for more jobs in the future. Excellent customer service!
Thank you, Roy, for your wonderful feedback and for being a loyal customer for almost five years; we're glad to hear that Zach and the crew were able to address the issues and enhance your home with their expertise!
Amanda Butts2025.07.04
Absolutely professional and knowledgeable. Would call again and recommend to everyone.
Thank you, J.d., for your kind words! We're glad to hear you had a positive experience with our service and that Ryan was able to help you efficiently. Your feedback means a lot to us!
Ricky Mellott2025.06.25
Candace Brown is such a pleasant employee for B&E to have in thier corner. She does a fantastic job with customer service! 5 stars are not enough.
Thank you, Ricky! We appreciate your kind words about Candace and are glad to hear she made such a positive impact on your experience.
Jamie Duvall2025.06.23
Evan was fantastic. Came out in the scorching heat to get our a/c working again. Very professional, very knowledgeable and efficient. Thank you very much!
Thank you, Jamie! We appreciate your kind words about Evan's professionalism and dedication in getting your a/c working again. Your satisfaction means a lot to us!
mandy Mazza2025.06.22
Excellent service! I was having an issue with my central air, we got hit with a heat wave when my system decided to have problems. I called B&E as they were the only company who offered to come out same day, evan was my tech and he was very polite, friendly and offered me lots of valuable information on my unit. Evan also gave me options on services which was very helpful! Thank you Evan!
Thank you, Mandy, for your wonderful feedback! We're glad to hear that Evan provided you with excellent service and valuable information during your experience. Your satisfaction means a lot to us!
jennifer2025.06.19
Couldn't recommend more highly!! Accommodated my schedule, friendly and knowledgeable service person, and excellent price!!!
Thank you, Jennifer! We appreciate your kind words and are glad our team could accommodate your schedule while providing friendly and knowledgeable service. Your support means a lot to us!
Vicki Caron2025.06.19
B&E services in my opinion is the best service I have ever had. Always friendly and on time. They call ahead when they are coming over which is always nice. They know what they are doing. They are always open to answering any questions you might have. I would always recommend B& E services.
Thank you, David, for your 5-star rating! We truly appreciate your support and look forward to serving you again.
Virgina Schultz2025.06.08
Great Company! My husband and I have called them every time we need our central air / heat looked at. Very fast, knowledge, friendly staff. Highly recommend B&E Services.
Thank you, Virgina, for your wonderful review! We're glad to hear you and your husband have had positive experiences with our fast and friendly team at B&E Services. Your recommendation means a lot to us!
Kayla Rodriguez2025.06.06
B&E Services is a 10/10. Zachary was great, super friendly and answered any questions that I had. He was efficient and precise, just what you want in a service man!
Thank you, Digges, for your kind words! We're glad to hear you had a positive experience with our technician.
John Carroll2025.05.31
Your tech, Ryan showed great diligence and knowledge of our system and was efficient and insightful in his inspection and service of our HVAC system.
Keep up the good work!
Thank you, John, for your kind words about Ryan's diligence and expertise; we truly appreciate your feedback and will continue to strive for excellence!
Michael Bierly2025.05.22
Ryan did a great job checking the unit to make sure everything was working properly. I appreciate his explanation of what he was going to check and the results of his inspection.
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