Verified Company
Had an excellent experience. Caitlan and Victoria made the whole process stress free
Reply from AVRillo Conveyancing
2025.12.11
Thank you for your lovely feedback. We’re delighted to hear that Caitlan and Victoria helped make the process feel smooth and stress free for you.
Your comments mean a great deal to the team. Wishing you all the very best moving forward.
Your comments mean a great deal to the team. Wishing you all the very best moving forward.
We used AVRillo for 3 property transactions that completed in 2025. 2 sales, one purchase. Yes, they are slightly more expensive, especially compared to companies up north where we live but they are up front about this and point out that you are paying for the reduced risk of the transaction not going to completion because of delays or non-action. When you factor in the cost of a failed transaction, the slightly more expensive fees are a no-brainer. We had Karen handle all our business and she was excellent. In the number of months we were involved in these transactions, there wasn't a single time I had to wait more than a couple of hours, at most, for her to respond to my (numerous) queries with patient, straightforward answers. I felt that I could really trust her, which is so important considering what's at stake. I could have saved a little by going with a local conveyancer but I've gone with AVRillo 3 times and would never use anyone else in future. I know that other people in our chain had all sorts of issues with their conveyancers which must be seriously stressful on top of all else going on. Thank you Karen, and all your team. All your efforts remain greatly appreciated.
Reply from AVRillo Conveyancing
2025.12.10
Thank you for taking the time to share such a comprehensive and heartfelt review. We’re truly grateful for your continued trust across three transactions — that’s one of the highest compliments we could receive.
It’s wonderful to hear that Karen provided consistently prompt, clear and reassuring support throughout each sale and purchase. Knowing that you felt you could rely on her, especially during such important and often stressful milestones, means a great deal to us.
We also appreciate your recognition of the value in our approach. Minimising the risk of delays or failed transactions is exactly why we work the way we do, and we’re glad that difference was felt throughout your experience.
Thank you again for your loyalty and for your kind words about Karen and the wider team. We wish you all the very best in your next chapter, and we’re always here should you need us in the future.
It’s wonderful to hear that Karen provided consistently prompt, clear and reassuring support throughout each sale and purchase. Knowing that you felt you could rely on her, especially during such important and often stressful milestones, means a great deal to us.
We also appreciate your recognition of the value in our approach. Minimising the risk of delays or failed transactions is exactly why we work the way we do, and we’re glad that difference was felt throughout your experience.
Thank you again for your loyalty and for your kind words about Karen and the wider team. We wish you all the very best in your next chapter, and we’re always here should you need us in the future.
Karen Fernley provides really good communication and friendly and efficient service - Highly recommend
Reply from AVRillo Conveyancing
2025.12.11
Thank you for your kind review. We’re so pleased to hear that Karen Fernley’s communication and supportive approach made such a positive impression.
Your recommendation is greatly appreciated. Wishing you all the best going forward.
Your recommendation is greatly appreciated. Wishing you all the best going forward.
I had a great experience with AVRillo and would certainly recommend them, compared to my buyers solicitors! AVRillo and the solicitors / staff allocated to my case were fantastic, acted on all matters or issues with urgency, kept me informed and updated, and everyone I spoke to was just very kind and transparent. Special thanks to Emily Clark & Ella Sampson Jones. They were even so kind they sent me a hamper with many things I actually needed for my new move, to my new house that they helped me get. Would certainly recommend.
Reply from AVRillo Conveyancing
2025.12.11
Thank you for sharing such generous feedback. We’re delighted to hear that your experience with our team felt efficient, transparent and genuinely supportive throughout.
It’s wonderful to know that Emily Clark and Ella Sampson-Jones kept everything moving with urgency and clear updates, especially when compared to the challenges on the buyers’ side. We’re also glad the house-move hamper was a helpful surprise as you settled into your new home.
Your recommendation means a great deal to all of us. Wishing you every happiness in your new place.
It’s wonderful to know that Emily Clark and Ella Sampson-Jones kept everything moving with urgency and clear updates, especially when compared to the challenges on the buyers’ side. We’re also glad the house-move hamper was a helpful surprise as you settled into your new home.
Your recommendation means a great deal to all of us. Wishing you every happiness in your new place.
I sold and purchased with AVrillo, from start to finish, they gave me regular updates clear advice and listened to my queries no matter how small, can’t thank the team enough.
Reply from AVRillo Conveyancing
2025.12.11
Thank you for sharing your experience. We’re delighted to hear that the team supported you so well throughout both your sale and purchase.
It’s great to know the regular updates, clear guidance and willingness to address every question helped make the process smoother for you. Your appreciation means a lot.
Wishing you all the very best in your new chapter.
It’s great to know the regular updates, clear guidance and willingness to address every question helped make the process smoother for you. Your appreciation means a lot.
Wishing you all the very best in your new chapter.
Wonderful Solicitors throughout the entire process ! Thanks very much to Victoria for her patience and efficiency. Would thoroughly recommend AVRillo !
Reply from AVRillo Conveyancing
2025.12.11
Thank you for your lovely feedback. We’re so pleased to hear that Victoria’s patience and efficient support made a real difference throughout your process.
Your recommendation is truly appreciated. Wishing you all the best moving forward.
Your recommendation is truly appreciated. Wishing you all the best moving forward.
A five-star rating from me! ⭐ The whole home-buying process was made easy. Mr Nathan Carter-Lunn and his team were very helpful, always a few steps ahead. I loved the use of the portal and the communication. As a first-time buyer, I couldn't ask for more. Thanks again! 🙏🏡
Reply from AVRillo Conveyancing
2025.12.11
Thank you so much for your five-star feedback. It’s wonderful to hear that Nathan Carter-Lunn and his team helped make your first home-buying journey feel clear and manageable.
We’re glad the portal and proactive communication made each stage easy to follow — that’s exactly the experience we aim to provide for first-time buyers.
We really appreciate your kind words and wish you every happiness in your new home.
We’re glad the portal and proactive communication made each stage easy to follow — that’s exactly the experience we aim to provide for first-time buyers.
We really appreciate your kind words and wish you every happiness in your new home.
Although the conveyancing process seemed complicated everything was explained clearly to me and I had every confidence in the team especially Victoria. The hub is an excellent way of monitoring the process and dealing with correspondence. We only had one piece of physical paperwork to deal with. Excellent all round.
The company’s service was good, and I had an outstanding solicitor handling my case. However, their quote was the highest among those I received. I proceeded with them despite the cost, only to have an additional £1,300 added to the quote at the end of my purchase. No unforeseen services were rendered, and there was no underwriter involved. This left me feeling taken advantage of as I have no choice but to pay.
Reply from AVRillo Conveyancing
2025.12.04
Hi Sam,
Thank you for taking the time to leave your feedback. I’m pleased to hear you felt the service was good and that you had an outstanding solicitor — but I’m genuinely sorry to read that you’ve been left feeling you had no choice but to pay an additional amount at the end. That is not how we want any client to feel.
I’m Angelo Piccirillo, co-founder of AVRillo. We’re still a family-run firm, founded 26 years ago, and we take trust, transparency and fairness extremely seriously.
James Browne (our Head of Conveyancing) has already attempted to contact you by phone to discuss this, but we haven’t yet been able to reach you. If you could email me directly at aap@avrillo.co.uk, we will arrange a convenient time to speak and ensure you receive a clear, point-by-point explanation of the completion statement.
In the meantime, some general reassurance which may help:
1. How fees can change from an initial quote
At the early stages of a transaction, it isn’t always possible to predict every eventuality or the full scope of additional work that may arise — some issues only become apparent once we begin the title investigation, receive documents from third parties, or have to comply with lender-specific requirements. That’s why we provide our instruction form and Terms of Business upfront, which set out potential additional charges (at fixed, discounted rates) and guidance on budgeting for contingencies. For transparency, this fee information is also visible on our website.
2. Third-party costs vs our fees
Our quotes are itemised so clients can see the difference between our legal fees and third-party disbursements (for example searches, Land Registry fees, managing agent packs and other external costs). Where an amount appears “added on”, it is often because a third party cost has been confirmed late in the process, or additional legal work became necessary during the investigation. That said, none of this helps if you feel it wasn’t properly explained — which is exactly why we want to review your matter.
3. Your concern that “no unforeseen services were rendered”
If you believe the additional £1,300 does not relate to any additional work or disbursements on your file, that is something we will take seriously and investigate properly.
Thank you again for raising this, Sam. I’d really welcome the chance to resolve it constructively.
Warm regards,
Angelo Piccirillo
Co-Founder & Partner
AVRillo Conveyancing
aap@avrillo.co.uk | 020 8370 3877
Thank you for taking the time to leave your feedback. I’m pleased to hear you felt the service was good and that you had an outstanding solicitor — but I’m genuinely sorry to read that you’ve been left feeling you had no choice but to pay an additional amount at the end. That is not how we want any client to feel.
I’m Angelo Piccirillo, co-founder of AVRillo. We’re still a family-run firm, founded 26 years ago, and we take trust, transparency and fairness extremely seriously.
James Browne (our Head of Conveyancing) has already attempted to contact you by phone to discuss this, but we haven’t yet been able to reach you. If you could email me directly at aap@avrillo.co.uk, we will arrange a convenient time to speak and ensure you receive a clear, point-by-point explanation of the completion statement.
In the meantime, some general reassurance which may help:
1. How fees can change from an initial quote
At the early stages of a transaction, it isn’t always possible to predict every eventuality or the full scope of additional work that may arise — some issues only become apparent once we begin the title investigation, receive documents from third parties, or have to comply with lender-specific requirements. That’s why we provide our instruction form and Terms of Business upfront, which set out potential additional charges (at fixed, discounted rates) and guidance on budgeting for contingencies. For transparency, this fee information is also visible on our website.
2. Third-party costs vs our fees
Our quotes are itemised so clients can see the difference between our legal fees and third-party disbursements (for example searches, Land Registry fees, managing agent packs and other external costs). Where an amount appears “added on”, it is often because a third party cost has been confirmed late in the process, or additional legal work became necessary during the investigation. That said, none of this helps if you feel it wasn’t properly explained — which is exactly why we want to review your matter.
3. Your concern that “no unforeseen services were rendered”
If you believe the additional £1,300 does not relate to any additional work or disbursements on your file, that is something we will take seriously and investigate properly.
Thank you again for raising this, Sam. I’d really welcome the chance to resolve it constructively.
Warm regards,
Angelo Piccirillo
Co-Founder & Partner
AVRillo Conveyancing
aap@avrillo.co.uk | 020 8370 3877
I expected a smoother process, but getting updates was a constant struggle. Emails went unanswered for days, and I always had to chase for basic information. The delays caused a lot of unnecessary stress during an already stressful time.
Reply from AVRillo Conveyancing
2025.12.01
Dear Andie,
Your name isn’t shown as one of our clients on our system so it's not an experience we can comment on. However , I’m very happy to speak to you to find out more.
Angelo Piccirillo
📧 aap@avrillo.co.uk
📞 020 8370 3877
Your name isn’t shown as one of our clients on our system so it's not an experience we can comment on. However , I’m very happy to speak to you to find out more.
Angelo Piccirillo
📧 aap@avrillo.co.uk
📞 020 8370 3877
Our second time using AVRILLO conveyancing after our positive experience with them, when purchasing our first house a few years ago. Donna and her team were so efficient, everything is so user friendly and they were so quick to respond to any questions we had. After a stressful sale and poor experience with estate agents, the only consistently positive part of our sale& purchasing experience was with our solicitors (not something you usually hear!) thanks so much Donna and the rest of the AVRILLO team once again!
Reply from AVRillo Conveyancing
2023.08.29
Dear Sophie, we're glad to hear your positive feedback about our service. We strive to keep our customers informed and content. Thanks for choosing us.