Made in Japan-Made in America Car Care Center Reviews

Thank you John for providing feedback. We take our reviews very seriously and never pass up an opportunity to learn and improve our service. There were a few things that I'd like to clear up though.
1. You're right, car owner's should keep records of service history. We do not "blindly" make recommendations. When we inspect a vehicle, we also check maintenance status via Carfax and the Maintenance Hunter database. Items that may be due or we don't have record of is communicated to the client and discussed further. Its helpful if a client keeps records from other shops so we can update our file history for you.
2. "High mark up on parts" I guess that is a matter of opinion. We use industry standard algorithms for part pricing. So I'm not sure what you're comparing our pricing to. Sure there's always going to be shops who buy cheaper parts and sell them for less, but that's not a good and honest business practice.
3. "Leaving the car a mess" We repaired a coolant leak for you and cleaned the areas several times. You even brought the vehicle back and we cleaned some more. There are infinite nooks and hidden spaces in an and around the engine. You had a coolant leak in the top of the engine. It's impossible to get everything out of everywhere. Though we try hard, it's not going to be 100% after a coolant or oil leak has been present. But I am actively investigating with our staff in case there was something else going on that left something messy that I'm not aware of. It is our policy to leave areas cleaner than when it came in.
4. We didn't damage splash shield hardware. The hardware is plastic and it's very common for some of those clips to be missing or brittle on all vehicles before showing up at a shop. When we see that, we do find spare bolts to replace them enough to keep the shield from falling down. We do that as a courtesy. I apologize that we didn't go to Infiniti to purchase bolts. Infiniti doesn't make or have special hardware so we used bolts that we had on hand.
While on the subject of "dealership parts" and because you were concerned that the oil we used said Nissan on the bottle and not Infiniti, Nissan builds Infiniti vehicles and just changes the label. Neither company even makes the oil. As a matter of fact, most manufacturers do not build most of the parts and materials used in a vehicle. They only design and assemble. The components are from Bosch, Asin, Koyo, Mitsubishi, Denso, KGK, KYB, etc. Just because the box doesn't say "Infiniti, Nissan, Toyota, Lexus, etc doesn't mean its not a factory part. Another crazy note: you can buy a part from Toyota or Nissan and pay one price but go to Lexus or Infiniti and pay twice as much for the exact same part just because of the sticker on the box. But the part is identical and came from the same assembly line. In many cases a part ordered from the actual factory supplier is an updated part that is built better than the original. Just something to think about because the dealer doesn't want you to know these things.
Thank you for including the good and the bad. Sometimes perception differences can lead to an undesirable experience. I hope this cleared some of that up. I'm also sorry that you said that you wouldn't come back to us based on perception. There are a few out there, but it would be hard to find a shop who cares as much as we do, have that 3yr/36K warranty, ASE Certified Technicians, etc than our company. I hope that you would reconsider.

Thank you, Brittany. We try to be a detailed as possible when inspecting vehicles for our clients.

Thanks, Wilfred. We're so happy that you were pleased with the service we provided for you and your Toyota Avalon. Chris will be getting that information for you. If you need anything else, we'll be here for you.

Thank you, Pilar. Our mission is to exceed expectations. We know you have a lot of auto repair shop choices out there. We appreciate everyone who's been choosing us since 1989.

Thank you, Bill for placing your trust in us.

Thank you, Dan for choosing us for your repurchase inspection. Our inspection is probably the most detailed in the area. We're happy to help you make good vehicle purchase choices.

Mister Mylo, it is very difficult to provide estimates over the phone without an accurate inspection for what your car actually needs. Sure many shops will shoot you a blind guestimate, but it's usually a low guess just to persuade you to drop off your vehicle with them. Later they will call call with a much higher price. It's a common game shops do to fill their bays. We do not play those games here. We respect your time and our clients deserve honest answers. That's why we offer a full brake inspection that is free with repairs. Any reputable shop would likely not offer blind estimates and avoid the "bait and switch" tactics. Did you give them a one star review as well?

Thank you, Manny, for placing you trust in Made in America-Made in Japan. We know you have a lot of choices for auto repairs and service. Thank you for choosing us!

Thank you for 5 stars, Jay!

Thank you, Julia. We appreciate your trust in us!

Thank you, Doris

Thanks, Amanda. We love collecting stars!

Thanks, Carlos. We do our best to help people choose the right vehicle.

Thank you, MK

Thank you, Matt. A vehicle purchase is a huge investment. Thank you for investing in us to help you make informed decisions.

Thank you, Api. I will be sure to let Chris know that you gave us 5 stars!