Verified Company
I wish my experience was different but unfortunately from start to finish it has been a very frustrating process. In October I noticed water coming up from underneath my floors. I googled a plumbing company and called the first company I found with good reviews. From the first visit, I could tell that it really was dependent on the plumber that was dispatched. The first plumber, Zack was super helpful and friendly. He wasn't able to do the proper diagnostic test, so someone else was sent out the following day to check the pipes. This plumber showed up later into the night and clearly wanted the work day to be done. I didn't feel like the proper attention was given to the situation and he reported that "nothing was wrong". Mind you, there is visible water leaking out from underneath my vinyl flooring through my kitchen, bathroom, and storage closet.
Zack was sent out again a few days later and was able to identify the problem. From there it has been 2.5 months of issues. Once the house was dry and reconstruction began, a plumber was sent out to remove the washer/dryer and water heater so new floors could be installed. This plumber was AWFUL. He damaged my washer by chipping a piece off of the door, left my washing machine and dryer in the middle of my living room for days, and left the water heater outside in the rain for days. He also forgot a cap, and did not go get one to be able to turn the water back on before leaving my house. Knowingly leaving me without ANY water for over 24 hours. My restoration company tried to contact ASAP plumbing to come back out and re-install the items, but were unable to get in contact with anyone to help dispatch someone else. I took it into my own hands to call on my behalf which then someone was dispatched to assist. This plumber, Robert was like Zack. Very helpful and friendly, giving me a small glimpse of hope into the whole experience.
A few days later, I notice that to the damage to my washing machine from the plumber who removed the item in the first place, was bad enough that the washer would not turn on anymore. Not only that, but it has a pool of water in it and is still leaking onto my floor daily. Once again, my restoration company has tried to reach out to get a replacement and to fix the issue that they broke, and have received no answer and will not take accountability for this issue. Mind you, this issue with the washer was 2.5 weeks ago, meaning each morning I empty my water-filled-washing machine with a literal cup from my cabinet for 2+ weeks. I have still yet to hear from ASAP plumbing for any repairs or even an apology for leaving me with a broken washing matching that leaks onto my floor.
Take it from me, please do not use this company. Take your business elsewhere because this company clearly does not care about their clients, the experience, or the fact that they break your appliances and then ghost you and your restoration company.
Verified
