Neil and his team helped us with the Party Wall Award. They were very clear on timing and process, were easy to reach with questions and the survey was very thorough! Had nothing but positive things to report on the process.
As when to interview yesterday with Neil who was director of this company. Yes had cold feet and very nervous. He’s feedback was very bad and never let me explain why I wanted this job. He was very rude and horrible towards me about me having lack of experience and knowledge about party walls. Thought myself that this company can let me do wonders and progression, but no Neil the director was horrible and shown his ture colours of picking people who have nervous and no much experience. Please avoid this company and not working with him.
Recently had to get Party Wall survey done, which needed to be done quite quickly.
Neil and his Team were very professional and managed to get everything sorted out within two weeks having to deal with three neighbouring properties.
Their charges etc, were explained very clearly on the outset, so there were no hidden surprises.
Would definitely recommend them for anyone looking for a good local Party Wall Surveyor.
Thank you for your kind words and five star review of our services. We're glad to hear that you found Neil and his team professional and that everything was sorted out quickly. It's great to know that you were happy with the charges and had no hidden surprises.
We appreciate your business and would be happy to recommend our services to others in need of a good local Party Wall Surveyor. Thank you for choosing Arun Associates!
Really superb fast service professional and dealt with my request very swiftly and efficiently
Dear Piyush, many thanks for your review and giving us an opportunity to serve you. We look forward to giving you exceptional service again.
Truly awful. Do not use.
The entire experience was totally horrendous. Arun Associates were truly incompetent from day 1. The list of horrors is too long to mention here - but among them: no communication, letters sent to the wrong address, slow to act, do not react to feedback. I uspect there is a conflict of interest when a 2nd surveyor needs to be appointed (Arun will appoint one of their associates). Their internal appeals/dispute mechanism is not independent or impartial.
We enagaged them in 2020 and will never work with them again.
Dear Mr. Coe. Unfortunately, we have no record of you being a client of ours. Please contact us on email@example.com so we can clarify any issues and clear your grievances. We are a professional firm and comply with the rules and regulations of our professional body. If we suspect there is a conflict of interest, we would not engage anyone within our Company.
Really helpful team - they were appointed by my neighbour but were very helpful in moving my project forward and ended up representing both of us. Highly recommended.
Thank you for your review! I am so glad to hear that we were able to help you with your project. We pride ourselves on our team and the level of service we provide, which is why we are happy when it's recognized by a customer like yourself.
We appreciate you taking the time to share this feedback and thank you again for choosing Arun Associates as your real estate agent.
When you have builders in, it can be soul destroying. When I hired Arun Associates to take charge, I consistently felt Nick Bell their surveyor was 'on my side' - he really knew what he was talking about, he was diplomatic and when a builder tried to tell him Bosch made wonky appliances, he set him straight in ten seconds flat. The build looked amazing. While I am not sure Nick and Neil want to be known as the one-stop cop shop of building work, it was a huge relief to have found them, and I am really looking forward to my next job with them. I know I can sit back and watch a good job being done on time and on budget supervised by truly competent professionals.
Thank you for your review, Jane. I'm so glad to hear that Nick and Neil were able to help with your builders. We're always happy when we can be of assistance!
We take pride in our customer service and it's great to know that you felt like the team was on your side during a difficult time. Thank you for sharing this feedback, it will be passed along internally as well as externally within our industry networks.
Arun Associates provided me with Party wall services for a garage conversion that is separated by a party wall with an adjoining neighbor. I was on a tight deadline. The customer service I received was outstanding and I was kept in the loop in every step of the way. Highly recommended for the impartial professional services I received, turnaround time and the price point.
Thank you for your review, Rami. I'm glad that we were able to help with your project in such a short time frame and the service was helpful.
I have passed on your feedback to our team so they can continue their good work!
We used Arun to get a party wall agreement in place with our neighbours. Neil was very helpful in getting the project over the line in a short space of time and now we can start our roof extension!
Thanks for your feedback Thomas, I'm glad to hear that Neil was able to help you with the party wall agreement.
We're always happy to provide a professional service and we appreciate hearing from our customers when we've done an excellent job! We'll make sure Neil knows how much his hard work is appreciated.
I have used Arun Associates for many years now on projects both large and small
I am director of a freehold company which owns a terrace of large Victorian stucco fronted buildings which tend to have quite quirky problems, Arun and Associates are very skilled at sorting quite complex maintenance issues
Most recently they oversaw a major works project with a contract price of well over one hundred thousand pounds
Generally I have always found them to be highly professional and very pleasant to deal with
My point of contact is the excellent David Jacques
Thank you Hugo for your kind review. I am so glad to hear that David has been able to help you and we have been able to provide a solution which met your needs. We take pride in our customer service, as well as ensuring that the work is completed on time and within budget.
We appreciate hearing from our customers, especially when they are happy with their experience!
Thank you for a professional, efficient and helpful service to provide a building reinstatement cost calculation report.
Thank you for your review Jean. I am so glad to hear that our service was professional, efficient and helpful!
We are committed to providing the best possible experience with every interaction we have and it's very encouraging to hear that this is what you experienced. I will be sure to pass on your feedback about our service and commitment in order for us to continue improving. Again, thank you for taking the time to share your thoughts with us!
After reading all the positive feedback on Google Reviews, and making the payment in full of £1,116.00, we had the initial inspection of the property, however after chasing Arun Associates for a number of months, From Feb - Apr 2020, there is no movement on a final inspection. There have been excuses of Covid-19 etc, however, the lock down only started in March, and protective equipment can still be worn to ensure safety. Unfortunately, I'm out of pocket, and without any solution. I would advise people consider working with this company carefully, and avoid if possible.
As I had stated in my email following receipt of your review it is a disappointing that you did not contact myself as your appointed party wall surveyor to discuss your dissatisfaction. You had been liaising with my colleague who in fact would not have been able to have carried out a final inspection visit due to lockdown restrictions and being temporarily furloughed. I was unaware of issues you are having in terms of arranging the final inspection visit.
Having looked into your project and conferred with my colleague I understand that a party wall Award was agreed within a short timeframe of two weeks following your commencement of works and there being no formal agreement with your neighbour in place. I cannot see how you would have been out of pocket given that we had made a party wall agreement promptly for you to recommence works your works and to make good damage to the party wall arising from your works.
Having completed the notifiable party wall works and made good damage I understand you were pursuing for us to check that there has been no further damage and that the making good has been undertaken satisfactorily. I believe that both you and my colleague had endeavoured to contact the neighbouring landlord in February this year however were unsuccessful in making appointment. When contact was made unfortunately government lockdown restrictions came into effect which meant for obvious reasons, we were unable to take any internal inspections.
In any case following your review I have made the final inspection and closed this matter.
Professional service and a pleasure to deal with. Chris Christou was excellent and always on hand to help. Chris was proactive and always kept me informed on the status. Definitely recommend Arun Associates. Thanks
I was in desperate need of help after completing our loft conversion, we had to adjust our plans for the ground floor extension.
I phoned Neil Thind at Arun Associates and within a day he put me in touch with his colleague Nick Bell. Nick was brilliant he helped with the Architect’s work, linked in with the Council and Structural Engineer and got it all sorted expeditiously.
A brilliant, professional service that values their customers.
Thanks to the whole team our work is is progress.
Would definitely use again if required and recommend to others.