Arrow Express - Packing, Crating, Shipping Reviews

melissa geiger 2026.04.17

     

The Arrow team is amazing from top to bottom. From the first call to the final delivery, every person is professional, friendly and extremely helpful. They go out of their way to meet your scheduling needs and they keep you regularly informed. The moves are careful and thorough. Me family and I have moved a lot and used a number of companies. This is hands down the best I have ever used.

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Benjamin Sebban 2026.04.15

     

Probably one of the best fine art services in New York — fast and efficient. I’ve been working with them for 4–5 years now and I’m always satisfied.

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Karl Gibson 2026.04.02

     

Arrow did a great job shipping a big painting for me transatlantic. Great communication and the custom crating was a work of art in itself. Highly recommended for shipping fine art.

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Thomas Schäfer 2026.03.20

     

I had a really tricky delivery job, a 95" long item. They were able to do this job very good and for a fair price. Therefore gladly again

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Reply from Arrow Express - Packing, Crating, Shipping 2025.01.31

Hi, Thomas. Thank you so much for leaving us a great review!

mike 2026.02.19

     

Great, professional company. Very reliable, competitive pricing.

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JT Hanna 2026.02.12

     

I recently purchased an expensive set of art prints at auction (Rago/Wright) and needed to get them from the East Coast to Utah. The shipping representative at Rago recommended that I solicit a bid from Arrow Express, telling me that they are masters at crating artwork and highly-reliable. I did solicit another bid which was more than twice the price as Arrow's bid and in the end I was delighted with Arrow's skill set, responsiveness and reliability. The works were crated in a hand-built plywood box and shipped to me via UPS. The crate itself is a work of art and the artworks arrived on time and in virtually perfect condition. I had no prior experience in dealing with Arrow but I would give them an A+ rating and would use their services again in a heartbeat. I am attaching pictures of the crate they constructed so that you can see how diligent they are in their efforts. Kudos to Brian and the team at Arrow.

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Karin Waskiewicz 2026.01.16

     

I had an excellent experience with Arrow Express. They were very efficient when picking up the artwork and paid close attention to every detail throughout the process. I had to make a last-minute change to the delivery address, and they responded quickly and handled the change without any issues. I would highly recommend their services and would absolutely trust them with my work again.

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Joshua Gold 2025.12.23

     

One of the best logistics companies we’ve used. Consistently good, responsive service and competitive rates keep us coming back.

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Melanie issaians 2025.12.08

     

We used Arrow Express in 2024 to ship several paintings from NYC to Sydney, and the entire process was entirely hassle-free. A year later, I needed some additional paperwork, and Lisa, who works there, went above and beyond to assist me. Their response time was immediate, and their customer service is outstanding. I highly recommend Arrow Express and will absolutely use them again in the future. A*******

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david adler 2025.11.18

     

Excellent service and timely. Item received two days earlier than expected from across the country.

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Michael Prout 2025.11.05

     

Excellent Customer Service Orientation I found the customer service orientation of Arrow Express to be at the forefront of my my experience with them, with excellent availability, responsiveness, and clear communication. I found that they were experts who explained situations and solutions clearly. Their internal communication was thorough, with all team members having a shared awareness of my account. They faced problem solving solving constructively, and with flexibility and fairness. I feel 100% confident to approach them with future business.
Date of experience: 05 November, 2025

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Martha Garcia 2025.10.16

     

I highly recommend Arrow Express! They have been enormously helpful and responsive assisting various clients through my auction house, Doyle in NYC. We love using them. Brian is prompt and courteous, and their quote for shipping seven paintings from Texas to NYC was very competitive. I felt that our client's artwork was very safely handled. Always a job well done.

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Ray Abas 2025.10.03

     

Worst company. Do not use them!!!

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North Front Gallery 2025.09.29

     

We use Arrows for most of our national and international shipping in the last 2 years as they usually have the lowest rates and are very responsive & reliable (Brian or Gabriel) We recently shipped a large painting 75 x 48“ from NY to India and 4 x very heavy 9ft tall mirrors from NY to Portugal. Everything arrived in impeccable condition, highly recommended

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Jonathan Rosenblatt 2025.09.28

     

I’ve used Arrow for quite a few shipments at this point out of NY. My shipments have included paintings and antique clocks, both very fragile and high value items. Arrow sends them well crated and protected and is very prompt in both responses and in shipping. Their prices are very competitive.

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Astrid Engström 2025.09.15

     

Arrow Express went above and beyond for a recent job, and we always get great feedback from clients about the experience. Can only recommend, as on top of it they are very fairly priced for NY!

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JoAnne Reed 2025.09.12

     

On September 9, 2025, Miguel came to collect a large painting for shipment to Georgia. Miguel was courteous, respectful and worked 'clean' in wrapping the painting. It was a pleasure working with him and the staff at Arrow Express and would definitely use their service again. Thank you to the staff at Arrow Express. Jo Anne Reed, NYC

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Jojo Anavim 2025.08.26

     

Great staff, professional and easy to work with!

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Michael Hafftka 2025.08.08

     

Absolute total professionalism. I ship my art without Arrow Express they do everything right, packing, crating and handling all the details with excellence! Thank you!

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les delman 2025.08.08

     

A truly “White Glove” experience from start to finish! I could not have been more satisfied and impressed with Arrow’s service. I had built a very large high-end custom dollhouse for a client. The dollhouse had to be brought from our workroom in New Jersey to the client’s apartment in Manhattan. I contacted Brian at Arrow Express because I had used them several times in the past to crate and ship high-end dollhouses to other clients. The workers are exceptionally nice and know what they are doing. They came to my workroom and built a crate for the dollhouse and handled it with great care. The delivery in Manhattan was a bit complicated as it was going to a pre-war building with a small freight elevator and difficult turns to maneuver. But Eddie (the foreman) and his men were not daunted at all! They surveyed the situation and figured out the best way to handle. Then they proceeded with tremendous skill and most importantly great care. The dollhouse was delivered and set in its place in perfect condition!! I could not have been more pleased! I would highly recommend Arrow Express anytime! Thank you to Brian, Eddie and the incredible crew! Leslie Edelman Tiny Doll House New York City

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