Arkiton Roofing & Building Ltd

Arkiton Roofing & Building Ltd Reviews

Excellent rating
4.7
28 reviews Verified
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Reviews (28)
Samuel Lewis
Samuel Lewis
2024.03.19
We recently had some emergency repairs done to our roof when slates fell off in the recent storms. Patrick and his team were super fast in responding to all queries and getting out to do the job. They replaced the slates within an hour of arrival and went above and beyond to help us with major leaks we were having elsewhere. Including coming back to the property multiple times. Would highly recommend to anyone looking to have their roof repaired or replaced.
Reply from Arkiton Roofing & Building Ltd 2024.03.19
Good Afternoon Sam Thank you very much for such a positive review. The team will be delighted to hear that you appreciate their efforts. I am so proud of how they constantly strive to produce a quality service and go the extra mile to keep their customers happy. Regards Patrick
Ricky Osborne
Ricky Osborne
2023.12.29
From start to finish Patrick and his team were a pleasure to deal with. What started as a small job turned out to be much bigger once the tiles came off. It's an old house and I have no idea when the roof was last maintained. However the team were not deterred and gave me options on how to proceed and didn't push at all. In the end it turned out to need all new battens, felt and tiles. The old tiles had become porous and were home moss etc on both sides 😕 The guys worked hard and the whole thing was finished in less than a week. The house is much warmer and the attic is measurably drier 😁 Definitely go to Arkiton for a very professional service - something I couldn't get from the other companies.
Reply from Arkiton Roofing & Building Ltd 2023.12.29
Good Evening Ricky thank you for taking the time to leave a review I do appreciate feedback as I endeavour to fine tune the service we provide. The team are always gratified when they are able to provide a quality solution by harnessing the years of experience they have accumulated between them and no job is too big or too small when it is somebody’s home. Thank you again. Patrick
Raymond Haque
Raymond Haque
2023.11.06
Positive
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Patrick came to assess our property and through his expertise and guidance we completely overhauled the house's roof. The team were hard working, kind, professional and highly skilled. We could not have had a better team on the job. Even his scaffold team were fantastic people, and I appreciated their hard work and kindness. Patrick regularly came to assess progress and ensure his high standards were applied and maintained. The job is superb, and has kept recent storms at bay. I highly recommend that you contact Arkiton if you require roofing work carried out. Others may be cheaper or more expensive, but I very much doubt anyone will be better. I wish to thank Patrick and all his team, including his support team who helped coordinate events. I wish you all much success in future endeavours.
Reply from Arkiton Roofing & Building Ltd 2023.11.06
Good Afternoon Raymond It was very good of you to take the time to leave a review. Thank you very much for those kind words which are very much appreciated. It is so gratifying to receive positive feedback which refers to the entire team. As a company we do strive to operate as a unit, to be polite courteous and professional. I will pass on your feedback I am sure that the team will be delighted to have such praise and good wishes. Regards Patrick
Kristina Pascoe
Kristina Pascoe
2023.09.20
We had Arkiton do some repairs on our roof today. I called yesterday and booked in a slot for an inspection. Despite it being a small job, they were very flexible and even managed to fit us in on the same day. The crew were friendly and professional. We're very grateful at how responsive they were, especially with the bad weather approaching.
Reply from Arkiton Roofing & Building Ltd 2023.09.21
Kristina so kind of you to take the time to leave a review. It is great to hear that you were impressed by both the attitude of the team and the quality of their work. As a company we strive to exceed customer expectations whilst retaining our professionalism and personality. Regards Patrick
David Hawkins
David Hawkins
2023.09.15
Positive
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Patrick & his team were a pleasure to deal with, the new roofline was completed to a high standard. We would not hesitate to recommend this company.
Reply from Arkiton Roofing & Building Ltd 2023.09.17
David thank you very much for those kind words. The team and I very much enjoyed working for both yourself and Mary. We aim to provide a quality product and responsive service in a friendly professional manner. I am delighted that you would be happy to recommend our services to others. Regards Patrick
Greg Falconer
Greg Falconer
2023.09.14
Highly recommended. Patrick and team sorted a long-standing gutter problem for us quickly and expertly, as well as giving our roof a check with the drone for peace of mind. Their approach to pricing is honest and they say it like it is. Very impressed. Will definitely use again.
Reply from Arkiton Roofing & Building Ltd 2023.09.14
Hi Greg Thank you for taking the time to leave a review, it is much appreciated. Feedback is a priceless resource to help us focus on the quality of our customer service to ensure that we continue to offer an affordable, quality product and service. Your kind words about honest pricing are most gratifying as our reputation for fair dealing is highly prized. Our teams always strive to ensure customer satisfaction and I am delighted to hear that you would use our services again. Thank you. Patrick
Christine Ryde
Christine Ryde
2023.07.12
We were pleased and impressed with the quality and professionalism of the work Arkitron did on the house. From extensive work on the roof to upgrading the drive, pathways and patio they were consistently excellent. The numerous workers involved were all skilled, hard working and knowledgable in their respective fields. The office staff were helpful and the progress of the work was frequently inspected by senior staff who provided updates and advice on a regular basis. We highly recommend Arkitron.
Reply from Arkiton Roofing & Building Ltd 2023.07.12
Good Afternoon Christine I am delighted that you have been so impressed by our work and that you are happy to recommend our services to others. The teams will appreciate the positive feedback as they do strive to provide a quality product and customer experience. I would like to personally thank you very much for taking the time to leave a review. Feedback is such a valuable resource to help us monitor and improve our performance and such positive feedback is particularly welcome. Thank you again Kind Regards Patrick
Geoff Wickenden
Geoff Wickenden
2023.05.23
Positive
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Responsiveness
Would thoroughly and unreservedly recommend Arkiton to all. From the first contact they were personable, knowledgeable and obliging. Their 'boys' then followed up with hard work, only stopping for the copious tea and coffee provided by my wife. Then there was the 'clean up', brilliant, very thorough even washing the new tiles. If you need any roof work dine, I don't think you'll find a better firm than Arkiton.
Reply from Arkiton Roofing & Building Ltd 2023.05.23
Good Evening Geoff thank you very much for taking the time to leave a review. It is excellent news that you are so happy with your new roof. The ‘boys” will be so pleased to hear that you appreciated their hard work and commitment.Thank you for all their refreshments!! I am delighted to hear that the entire experience was professional from the start to finish. We constantly strive to ensure that our customers enjoy a quality service and excellent finished product. Thank you again Kind Regards Patrick.
sean parramore
sean parramore
2023.03.07
Positive
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So pleased with these guys , can't recommend them enough . Highly professional and a pleasure to have them work on our property . A great price and neat and tidy too 5*
Reply from Arkiton Roofing & Building Ltd 2023.03.07
Hi Sean Thank you very much for taking the time to leave a review especially such a positive one. I am delighted that the team impressed you and that their professionalism and personality were showcased. We strive for customer satisfaction and are always gratified when we succeed. It was a pleasure repairing your roof. Thank you again. Kind Regards Patrick
Melissa Madden
Melissa Madden
2023.03.03
Excellent service
D Knight
D Knight
2023.02.11
Positive
Professionalism
Punctuality
Quality
Can't fault the service and professionalism from Arkiton. Replaced the roof with all new felt and batons. Punctual and with great work ethic. Would recommend.
Reply from Arkiton Roofing & Building Ltd 2023.02.13
Good Morning Daniel Thank you very much for taking the time to leave a review as customer feedback helps us to monitor the quality of our services, which we are constantly striving to improve. It was a pleasure to work for you and your mother. We were particularly pleased with how smoothly the project went and are gratified that you are so happy with the finished roof and that you are willing to recommend our services to others Thank you again Patrick
k
k
2023.02.10
Positive
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Replaced flat roof. Very impressed with the Arkiton team- exceptionally quick to react to emergency, professional, thorough, great communication. Couldn't ask for more and delighted to have such a wonderful company locally. Highly recommended.
Reply from Arkiton Roofing & Building Ltd 2023.02.10
Good Evening Kate Thank you very much for taking the time to leave a review and for your kind words. The team will be delighted with your positive feedback as they strive to give a professional but friendly customer service at all times. It was a pleasure working for you. Kind Regards Patrick
Simon Redfern
Simon Redfern
2023.01.10
Positive
Professionalism
Punctuality
Quality
Arkiton had installed a roof on a house prior to us moving in. When we rang them to say a tile had slipped and was leaking water onto our bedroom ceiling, they were very prompt at coming round to fix the problem and also fixed another tile on a part of the roof they hadn't refitted at no cost.
Reply from Arkiton Roofing & Building Ltd 2023.01.10
Good Afternoon Simon Thank you for taking the time to leave a review we really value customer feedback and we are especially gratified when it is positive. It was our duty and pleasure to repair the slipped tile promptly as it was covered by the 10 year guarantee we issue with our work (which attaches to the property rather than the individual). We want our customer's and any subsequent property owners, to have complete confidence in the quality and durability of our work and aspire to give a high quality after sales customer care. Enjoy your new home. Kind Regards Patrick
Duncan Watters
Duncan Watters
2022.12.16
Recently used Arkiton to fix my leaking roof, excellent service, very professional and Tim was really helpful and kept me updated at all times. Can’t recommend them enough.
Reply from Arkiton Roofing & Building Ltd 2022.12.17
Good Afternoon Duncan. Thank you very much for taking the time to leave a review we really welcome feedback to help us monitor our performance and of course customer satisfaction. I am delighted that you were so happy with the service and I will pass on your kind words to Tim I know that he takes pride in his customer relations and is always keen to help. Thank you again for your custom it has been a pleasure working for you. Have a very Happy Christmas. Kind Regards Patrick
David Wilson
David Wilson
2022.12.15
Positive
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Value
The quote to clear gutters, realign a joint and repair an area of soffit was very reasonable. The gentlemen who carried out the work were very friendly and polite. They knew exactly what they needed to do and carried out the work quickly and effectively. I would certainly reccomend Arkiton to anyone needing their services
Reply from Arkiton Roofing & Building Ltd 2022.12.15
Thank you David for taking the time to leave a review and for such positive feedback. I am pleased to hear you found your team friendly and polite that is very much the approach we strive for as a family run business. Please do not hesitate to contact us if we can be of any further service. Thank you again for your custom and have a wonderful Christmas. Regards Patrick
Paul Sparrow
Paul Sparrow
2022.12.02
Positive
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We have recently employed Arkiton to de-moss and refurbish our 1930’s concrete tile roof. From the onset the work was comprehensively explained to us by Patrick. There were some weather delays but we were kept fully informed and not just left hanging waiting for answers ( Thankyou Gaynor) very impressed with the quality of workmanship and after the scaffolding was removed Adam and Andy even called back to ensure everywhere was left clean and tidy. Based on our experience we would not hesitate recommending this company and cannot praise them highly enough.
Reply from Arkiton Roofing & Building Ltd 2022.12.03
Paul thank you for taking the time to give your feedback it is much appreciated. I am delighted you are so pleased with the team and the quality of the work. I will pass on your kind words and thanks. It was a pleasure working for you both. Kind Regards Patrick
Derek Reader
Derek Reader
2022.10.14
Can't fault the work on my chimney. Would use them again.
Reply from Arkiton Roofing & Building Ltd 2022.10.17
Derek Thank you for your kind words I am delighted that you are so pleased with your finished product. We were just happy to assist when needed. Kind Regards Patrick
Chau Li
Chau Li
2022.07.22
Positive
Professionalism
Punctuality
Andy and Adam came over to install the fascia, soffits and the gutterings. They were very friendly and did a professional job. Patrick came to oversee the work was done efficiently within the time frame. I’m very happy with the completed work. Thank you.
Reply from Arkiton Roofing & Building Ltd 2022.07.22
Thank you very much for such a positive review. We are delighted that you are so pleased with the quality of our workmanship and the team. Thank you for your custom. Patrick
Yuno Inevitable
Yuno Inevitable
2022.05.03
Reckless drivers
Reply from Arkiton Roofing & Building Ltd 2022.05.25
Hi Anthony I am very disappointed to hear that you consider one of our drivers may have been driving poorly. This is unexpected, and unacceptable as we encourage all our drivers to drive responsibly and considerately. We have not had any other direct reports of poor driving perhaps you could contact me via info@arkiton.co.uk with more details of this incident (including vehicle registration number and date and time of incident) so I may enquire into this matter and refer back to you. Thank you for bringing this matter to my attention. I will wait to hear from you. Kind Regards Gaynor
Ronald Simmonds
Ronald Simmonds
2022.04.13
Positive
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Patrick arranged for Andy and Adam to fix my broken roof tiles at short notice and at a very reasonable price. Andy and Adam were very helpful and also replaced some missing tiles that I did not spot. They ensured they matched the colour of the tiles and I was very happy with their completed work. It was done very efficiently and professionally. Many Thanks
Reply from Arkiton Roofing & Building Ltd 2022.10.17
Ron You are very welcome. I know that Andy and Adam were pleased to be able to find such a good match. They are very grateful for such positive feedback and are always happy to help. Kind Regards Patrick