Verified Company
Reply from Aqua Vitality
2026.09.24
Hi Yvonne, thanks for your great review and trusting us with your health journey!
Very detailed explanations on blood results and what the options are for treatment.
Very accommodating
Reply from Aqua Vitality
2026.09.23
Thank you, Sherri! We’re glad you felt informed and well taken care of. We appreciate you!
The staff is amazing. Answers all questions you have. Frenchie really cares about her patients. Love this place!!
Reply from Aqua Vitality
2026.09.23
Thank you so much! Frenchye and the team truly care about making every patient feel heard and supported. We appreciate you!
Great experience, wonderful staff. Informative and helpful answering all questions. Clean environment, couldn't ask for more. Thanks guys!
Reply from Aqua Vitality
2026.09.18
Hey Chris, we really appreciate the wonderful remarks and trust in us with your health journey! Thank you!
Great support and communication. Friendly staff and flexible with my schedule for appointments.
Reply from Aqua Vitality
2026.09.15
Hi Josh, thanks so much for your great review! We appreciate hearing from our patients!
I love the fantastic team. Great job.
Reply from Aqua Vitality
2026.09.23
Thank you! We love hearing this and appreciate the kind words about our team!
My experience started out positively, and the staff was pleasant in the beginning. Unfortunately, my experience became very frustrating due to a lack of organization and communication regarding medication orders and billing.
When I called to cancel my treatment because I needed to address some health concerns with another type of provider, I was met with a rude and dismissive attitude from Ashley. While I was explaining my concerns about what I received from the pharmacy compared to what I paid, I was told that I was “repeating myself.” Regardless of whether a question has been asked before, that is not an appropriate or professional way to speak to a customer who is trying to understand what they paid for and what they actually received.
I also never received the quantity/dosage of medication that I was told I would receive from the beginning. I was then told that they “usually don't have people cancel,” which was completely unnecessary. When someone is dealing with health concerns and decides they need to see a different type of healthcare provider, they should not be made to feel questioned or criticized for that decision.
My concern was legitimate. The program requires a lump-sum payment upfront (which I had no problem with) that covers two months, yet I did not receive one of the medications in a quantity that covered two months. I was simply trying to understand what I had paid for, what medications I actually received, and what I was being charged for—especially since one medication was provided for three months and was then going to be stopped. I wanted to make sure I wasn't going to be charged going further.
This was not about being difficult or refusing to cooperate. It was about asking reasonable questions concerning my health, my medications, and my money. When a service is expensive, customers have every right to expect clear communication, accurate medication fulfillment, and respectful treatment.
I would strongly encourage this company to improve its organization, communication, medication-ordering process, and customer service. No customer should be made to feel like they are a problem simply because they ask questions or decide that a different healthcare provider is more appropriate for their situation.
Great place. Highly recommend
Reply from Aqua Vitality
2026.09.23
Thanks so much! We really appreciate the recommendation and are glad you had a great experience!
Maggie Ford is amazing!
Reply from Aqua Vitality
2025.12.18
Thanks for sharing! We’ll be sure to pass this along to Maggie.
This team is always so nice and understanding. They go through your test results with you thoroughly each time and help you understand what they mean. They’re helping me feel better every day!
Reply from Aqua Vitality
2026.09.11
Thank you! We’re so glad you’re feeling better and that our team has been there to help every step of the way!
Everyone was so nice. They have helped so much with my hormones. I feel so much better. They were very informative and patient with all my questions.
Reply from Aqua Vitality
2026.09.11
Thank you so much! We’re glad you’re feeling better and had such a great experience with our team!
Jenny and Monica are amazing providers who really listen to their patients symptoms and identify hormone imbalances. They evaluate and create customizable plans to optimize health!
Reply from Aqua Vitality
2026.09.11
Thank you! We’re so glad you’ve had a great experience with Jenny and Monica. We appreciate you trusting our team with your health!
Professionalism!! Everything on record good communication with the patients
Reply from Aqua Vitality
2026.09.09
Hi Wilma, thanks so much for the amazing review! We're excited to partner with you on your health journey!
This is my first time at this facility and the front desk clerk was so nice and helpful,I love the way the office smell.
Reply from Aqua Vitality
2026.09.09
Hi Kim, thanks for your glowing review! We are excited to have you as a patient and look forward to assisting with your health optimization journey! We're glad you like the smell - we do too!
