Aquatic Gallery Reviews

Thanks for the great review and appreciate you coming in! I'll keep an eye out for the walking dendros since they're a little more difficult to get, but we'll reach out when we find them.

We should be restocking everything early next week for Black Friday, so swing by if you can. We'll be running some specials on most items. :)

"Tyler,"

Let me spell this out plainly, since the facts clearly didn’t register the first time: we reviewed the footage, the timestamps, the audio, and every second of your visit. We know nearly all of our customers, both regular and semi-regular, and you were the only unknown face that came in between opening and when the review was left. You were in the store for 18 minutes. That’s it. Not 45. Not close. BEFORE your 18 minutes of being in our store, four separate groups walked in before you. They were helped before you. That’s how waiting your turn works.

Every “conversation” you were so bothered by was literally our staff doing their job - answering real questions for real customers. You weren’t ignored. You weren’t forgotten. You simply weren’t first, and your ego couldn’t handle that.

Instead of acting like an adult and speaking to someone, you left the store and created a brand-new account for the sole purpose of posting a dishonest review. That tells us everything we need to know about the kind of tactics you thought would get you what you wanted. We know exactly what you were hoping to achieve - an online pressure play to make up for the fact that your attempt at “negotiating” in-store didn’t go the way you expected.

Here’s the reality:
- We don’t cut corners.
- We don’t rush education.
- We don’t push livestock out the door without making sure the buyer knows what they’re doing.

Finally, we sure as hell don’t rearrange reality to appease someone throwing a fit over a perfectly normal wait time.

If 18 minutes behind four other customers is beyond your tolerance level, then this hobby is absolutely not for you. Success in aquatics requires patience, discipline, and the ability to put the animals first - three qualities you didn’t demonstrate for even a moment.

We stand 100% behind Tommy. He handled everything correctly. You walked in, you were greeted, and you were served in order. The cameras confirm it. Your review doesn’t contradict our reality - it contradicts your own.

Your review was dishonest. Your behavior was unreasonable. And your follow-up actions made your intentions unmistakable.

We operate on basic standards that every business dealing with animals should adhere to: animal welfare, staff integrity, and customer education. We will not barter those standards away for the convenience of someone who demonstrates entitlement, deceit, or deliberate manipulation. Let this serve as precedent: we protect our team, our animals, and the truth - aggressively, quietly, and without apology.

For all of these reasons, we no longer welcome your business or presence in our store or any online ordering platforms.

— Chadwick (Owner)

For everyone else reading this:
We’ve never received a rating under 4 stars because we actually care about our customers and our animals. People don’t go out of their way to leave positive reviews unless the service is exceptional — which ours is, consistently. One anonymous account created solely to lash out doesn’t change that.

We sincerely appreciate your kind review and look forward to having you visit us again soon!

Thank you so much for your kind review! As long as there's room for improvement, we will continue to improve. We appreciate you visiting and look forward to seeing you again.

Thank you for coming by and for the positive review! Feel free to reach out if you need anything, and we look forward to seeing you again.

Hi Barbara! Thank you for your positive review and for coming in yesterday. Anything less than five stars means that there's room for improvement on our behalf, so please don't hesitate to let us know what it will take to earn that final star. :)

Hope to see you again soon!

Appreciate the positive review and for trusting us with your aquatic critters.

Always happy to be a resource!

Appreciate the review and for you stopping in earlier! :)

We really appreciate your review and hope to see you again soon!

Thank you so much for your kind words and review. We love watching y'all's journey into the saltwater hobby. :)

Always here for ya! Looking forward to seeing you next time.

It was great meeting you and we're honored for this review. We appreciate you stopping by and hope you (and your corals) made it home safely. Feel free to reach out if you ever need anything!

We're always trying to stay on top of our prices and bring them down when we can. We also believe that fat fish are happy fish. :)

Thanks for coming in!

Thank you so much for the positive review! We loved having you and look forward to seeing you next time. :)

Thank you for the review. We live what we do and want you to do the same. Happy to help out in any way possible. Feel free to always reach out if you have any questions or stop by if you're back in the area. :)