Update: Had to call them the next day because my heater wasn’t working
Ben came in and inspected everything and helped me out a lot 😮💨 I’m short on Cash but Ben came in and saved the day 💪 now that man is awesome 👏 and Apex are blessed to have men that care about there clients definitely recommend them!
Thank you Ben for everything keep up the good work 🙏
Mike definitely looked the part of handy man
I got the 49 to get my vents done
He check everything and recommend some suggestions to keep my house air/vent clean so I definitely do recommend it now my house is fresh thanks to him I appreciate you and so do my dogs 🐶
Happy holidays everyone 🙏
We are delighted to hear about your positive experience with Mike! It's wonderful that he provided thorough service, checked everything, and gave helpful suggestions to keep your house air fresh. We're happy your dogs appreciate the clean air too! Thank you for choosing Apex Clean Air!
bjbutterfli2025.12.11
Lamar what's amazing. Very efficient very friendly and prompt with the work and explanations and I would recommend him for anybody
We are honored to receive your 5-star rating! Your trust in our services means everything to us. We strive to provide exceptional AC and heating repair service every day. Thank you for choosing Apex Clean Air!
scott williams2025.12.11
Matthew was very courteous, efficient, and detailed in his work
We are happy to hear about your positive experience with our service! Your 4-star rating means a lot to us and motivates our team to continue providing quality HVAC solutions. Thank you for choosing Apex Clean Air!
Gabrielle Cepeda2025.12.11
I want to share my experience for anyone booking this service through Groupon, especially if you’re a first-time homeowner or unfamiliar with your HVAC setup.
The technician who came out was excellent and was professional, kind, on time, and very thorough. He walked me through the condition of my system and pointed out several issues I genuinely had no idea existed. I also didn’t realize they would be evaluating my entire HVAC system as part of the visit, so that alone was unexpected but informative.
That said, the Groupon package can be extremely misleading if you’re not aware of what your home’s system includes. I went in expecting the service to be close to the advertised Groupon cost, but once the tech assessed everything, the necessary add-ons brought the total much higher. In my case, the cost ended up around $600 even with the Groupon which was around 15 times what the Groupon cost.
I don’t fault the technician at all as he did his job well and was honest about what needed attention. But I do think the company could do a much better job of setting expectations upfront. Even a quick explanation before the appointment especially for first-time duct cleaning customers that the technician will evaluate the system and may recommend additional services (with associated costs) would prevent a lot of sticker shock.
Overall, the work quality seems solid, and the tech was great. I just recommend going in prepared that the Groupon price might only cover a small portion of the final cost, particularly if you’re unfamiliar with your HVAC system or have a more complex setup.
Thank you, Gabrielle, for taking the time to share such a detailed and thoughtful review. We truly appreciate you highlighting both the positive aspects of your experience and the areas where we can improve.
We’re very glad to hear that your technician provided professional, thorough service and took the time to walk you through the condition of your system. Our team works hard to ensure customers feel informed and supported, and it’s great to know that part of your visit went well.
That said, we sincerely apologize for the confusion and frustration caused by the pricing expectations around the Groupon offer. We understand how surprising it can be when the final cost ends up being significantly higher than anticipated, especially for first-time homeowners or anyone unfamiliar with HVAC systems. Your feedback is incredibly valuable, and we agree that we can do better in setting clearer expectations upfront. We are actively reviewing how we communicate Groupon package details and pre-appointment information to ensure future customers feel fully prepared before our technicians arrive.
Thank you again for your honesty and for giving us the chance to improve. We’re grateful for the opportunity to serve you and hope we can provide an even smoother, more transparent experience next time.
Alexander2025.12.11
I’m extremely Satisfied with the Service that was done at my house
Mike was awesome. He helped me out alot he definitely help save me $600 as well he deserves a Raise 🔥
We need more people like him
He even brought some gifts, my dogs were happy with the treats.
Thank you Mike for being a positive Rockstar 💪 Go team Nerd 🌺😂 it was cool to have someone to talk to about anime 🌹 it was a pleasure thank you!! We’ll definitely call you guys again in the far away future 🙏
We are elated to hear about your excellent experience with Mike! We understand how much the $600 savings and thoughtful service meant to you. Mike's professionalism and personal touches, including the dog treats and great conversation, reflect our commitment to exceptional care. Thank you for choosing Apex Clean Air!
Nancy Anna Nennig Davis2025.12.10
He came out because we didnt get hot water and.made sure we had hot water before leaving. Said the cycle that was done yesterday wasn't in the correct order.
We are delighted to hear our technician ensured your hot water was working properly before leaving. We appreciate your noting how he identified the cycle issue and took care to resolve it completely. Thank you for choosing Apex Clean Air!
Isaac Black2025.12.10
I got the special they were running and I’m super glad I had Apex come clean my air ducts. I found that during this process that my blower motor to my furnace was caked on with drywall from the construction when my house was built.
The apex employee cleaned it and was very respectful of my home.
We are delighted to hear about your positive experience with our air duct cleaning special! We're glad our team discovered and cleaned the drywall buildup on your blower motor from construction. We appreciate you noting our employee's respectful approach to your home. Thank you for choosing Apex Clean Air!
Tom Mackenzie2025.12.10
This was 2nd experience with Apex Air, both times I have been very pleased and satisfied with the quality of work they have done for me.
I highly recommend Apex Air, they take great pride and stand by their work.
We are honored to hear about your positive experiences with us! Your satisfaction with our quality of work means everything to us. We take great pride in standing by our work and appreciate your recommendation. Thank you for choosing Apex Clean Air!
Jennifer McDougall2025.12.10
The technicians were very professional and nice. I’m sure they did a good job, but MAN there was a lot of “upselling”. They suggested almost triple the price of the service I asked them to perform. Wish they just came to do the service I asked for and didn’t pressure the add-ons.
Thank you so much for your feedback, and we sincerely apologize for any discomfort caused by the upselling you experienced. While our technicians aim to provide helpful recommendations based on what they see in the home, we completely understand how frustrating it can feel when the focus shifts away from the service you originally requested.
We’re truly glad to hear that our technicians were professional and that you felt confident in their work, but we never want you to feel pressured or overwhelmed by additional options. Your feedback is incredibly valuable and will be shared with our team so we can improve how we communicate and ensure every customer feels respected and in control of their service choices.
Thank you for giving us the opportunity to serve you, and we hope to provide a smoother experience in the future.
Ilene Pham2025.12.10
We had a home duct cleaning which we also installed a home purification system and had our vents sprayed. The entire service from start to finish was amazing despite the condition of our vents. The quality and customer service was top notch. Joe was amazing in educating us and finding what was best fit for our home. They also offered the most reasonable price when we were browsing the market.
We are delighted to hear about your excellent experience with our duct cleaning and home purification system installation! We're thrilled that Joe provided top-notch education and service despite the challenging condition of your vents. Your kind words about our quality, customer service, and reasonable pricing mean everything to us. Thank you for choosing Apex Clean Air!
Iris Howe2025.12.10
The technician was excellent. Sorry I forgot his name. He listened carefully was very professional and did an excellent job. I highly recommend Apex Clean air and Heating. Thank you.
We are delighted to hear about your excellent experience with our technician! We're pleased he listened carefully and provided professional service. Your recommendation means everything to us. Thank you for choosing Apex Clean Air!
karen antwine2025.12.09
I can’t tell you how happy I am with Apex their tech Andy was absolutely amazing. He was thorough and went above and beyond, to keep my furnace running until I can afford a new one. He kept me informed showed me the camera and everything that was wrong. He explained in detail the whys and what ifs. Very nice guy with great work ethics!! Thank you so much for everything!!
We are honored to hear about your positive experience with Andy! We understand how important it is to keep your furnace running, and we're glad Andy was thorough, informative, and went above and beyond. Your kind words about his work ethics mean so much to us. Thank you for choosing Apex Clean Air!
We are elated to receive your 5-star rating! Your trust in our heating and cooling services means everything to us. We appreciate you taking the time to share your positive experience. Thank you for choosing Apex Clean Air!
We are delighted to see your 5-star rating! Your positive experience means everything to us. We strive to provide reliable heating and cooling services with honesty and care. Thank you for choosing Apex Clean Air!
Lee Kilpack2025.12.09
Took a long time to schedule, they rescheduled, then the job was left undone - dirt and debris not cleaned from some of the ducts. One had a pile of loose dirt, dust and even some chopsticks. Left a vent cover off and our cat got stuck trying to get down it.
Chance and Mateo did an excellent job !! Answered all our questions throughly. Explained everything so I could understand what and why it was being done. Extremely professional and cleaned up after themselves !! Wonderful experience with them and would def have them back !!!
We are honored to hear about your wonderful experience with Chance and Mateo! We're pleased they answered your questions thoroughly, explained everything clearly, and maintained their professional standards while cleaning up. Your positive feedback about their service means so much to us. Thank you for choosing Apex Clean Air!
Jessica Rosales2025.12.08
He was great and gave us all the information we needed. Very professional.
We are honored to hear that our technician was great and provided all the information you needed. Your feedback about his professionalism means everything to us. Thank you for choosing Apex Clean Air!
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