Animal People Dog Boarding & Day Care Reviews

You’re absolutely right that your reservation was manually approved. However, your reservation was made, accepted, and a phone call was given to you all within 24 hours. Not several days later. This closure has always been put in place. We are closed for every major holiday for pick ups and drops offs which is how we have operated since we opened 18 months ago.
But, I also understand your why you felt frustrated, especially given the circumstances you shared. That’s not something I take lightly.

What I do want to share, though, is the intention behind the decision we make to close over major holidays.

We make the call to close over major holidays (like Easter Sunday which you had booked Chase’s stay on) for mandatory, company-wide trainings. Not as an excuse—but as an investment. In the last 18 months of building this business, one thing has become incredibly clear to us: the quality of care we provide starts and ends with our team. The way your dog is handled, spoken to, cared for, and sent home happy—that all comes from how well our staff is trained, supported, and aligned.

That kind of environment doesn’t happen by accident. It requires us to pause, step away from daily operations (like pick ups and drop offs), and pour into our people without distraction so they can, in turn, pour into the dogs and the families we serve.

I believe that’s part of the reason you felt comfortable recommending us to others in the past. You saw something here—something different. The cleanliness, the energy, the way your dog felt coming and going. That’s not luck. That’s intentional.

So when I read a review like this, it’s difficult—not because we’re above criticism, but because it takes everything we’ve built and the care we consistently try to show and reduces it down to one moment where we couldn’t meet your needs the way you hoped.

We did communicate the closure in advance, both online and in our facility, and once we saw you had booked on a day we were closed, we reached out same day to give you time to adjust. I understand that it still created inconvenience—and for that, I am sorry.

But I also stand by the decision to prioritize the training and development of our team, because that is what ensures every dog in our care is safe, loved, and well looked after—not just on one weekend, but every single day.

If this one experience outweighs everything else you’ve seen and felt here, then I respect your decision to leave the review. But if you know in your heart that it doesn’t fully represent who we are or how we operate, I would ask you to reconsider it.

Regardless, I truly wish you and Chase nothing but the best moving forward.

For all others who have read this far, please see that not one bad review has ever mentioned us treating dogs poorly or in any neglectful fashion. Nor has any negative review ever made poor remarks on our facility or its cleanliness. Every other review highlights the level of care and love we pour into every dog who comes through our doors. That means something.

Thank you so much! We appreciate the 5-stars!

Damon, my man! Thank you for this. Appreciate you so much.

Thanks Max!

Thank you Michele! We really do appreciate you. More than you know! Thank you for all that you do.

Thank you so much Chloe for this feedback. It means everything to us!

Hey Love,

We do not have you in our records as a client. I believe this is a fake review. Please reconsider this review. My wife and I and the entire team here work extremely hard to make sure each dog and parent enjoy their time with us. We are not above mistakes yet we try and limit them. Ashley and I have put everything we have had into this. Everything. If you have ever put your all into something, please reconsider this review.

Thank you so much Cate! We love Brew. Such a sweet boy. He is always so happy. Love his smile.

Thank you for the star rating, Romilio! We truly appreciate your support and are glad you chose our team. We look forward to seeing you again soon.

Thank you so much, Fatima, for sharing such a heartfelt review. We’re thrilled to hear how happy Apollo has been and how much of a positive change you’ve seen since joining daycare. Your trust means everything to us, and we’re so grateful to be a place you feel confident choosing for both daycare and boarding.

Thanks Alex! This is so great to hear. We really appreciate it so much! We try and make sure that our pet parents are up to date on everything and make sure that they know everything that is going on. Thank you so much for the great review! Happy New Year!

Thank you Brooklyn for the feedback! We were so excited to have Tucker with us and be his home away from home. We appreciate the kind words and am really glad he had a great time with us. He is welcome back anytime!

Thank you so much Erin for the review!! We love your sweet girls and we all get excited when we see Shelby and Piper’s names pop up on the reservation requests. We look forward to having them again with us soon! 🩵

Thanks Jaelen! We love Momo. She is so sweet and spunky. We love us some Momo. :)

Thank you, Louis! We truly appreciate your recommendation and are thrilled to know you had a great experience with us. Your support means a lot and helps us continue providing top-quality care to our patients.

Thank you, Yasmin, for leaving us a star rating! We truly appreciate your time and support. If there’s anything we can do to make your next experience even better, we’d love to hear from you!

Thank you so much, Emily! We’re thrilled to hear that your puppy loves spending time with us—it means the world to our team. We’re honored you trust The Animal People to care for your furry family member and look forward to many more happy visits!

Thank you so much, La! We’re so happy to hear your dog enjoys their time with us and that you appreciate our clean facility and caring team. We can’t wait to welcome your pup back for more fun and tail wags!

Thank you, Michele! We truly appreciate you taking the time to share your feedback with us. Your support means a lot, and we’re glad to know we met your expectations. We look forward to serving you again in the future!