Verified Company
Josh was the gentleman that came out and serviced my AC unit. He was very though and profession. I appreciate his kindness and how efficient he was. Highly recommend. Thank you
William, our technician, was on time, gave us notification of his arrival time and sent a picture so that we could identify him. He performed our semi annual maintenance to our HVAC system and was very knowledgeable and professional. We recommend this company for your AC and Heating needs
Brad did an outstanding job! He explained everything that I asked him in detail and more! Stuff that really makes a difference! Outstanding and excellent customer service...!
We have used Morrow Mechanical for many years for standard maintenance of our A/C and heater systems.
This time, we needed their service to clean out the lint vent from our dryer to our roof. They sent Devin Page and Michael Brown, who went out of their way to serve our needs. We apologized that the light in the laundry room had burnt out, and we were infirm and unable to climb to change mit. Also, we were unable to move the heavy d ryer, which is on an elevated platform and must be lifted to move. They assured us that they would take care of everything. Finally, we expressed a concern that had bothered us for years, that it appeared to us that, instead of having the vent go straight through the outside wall behind the dryer, the builders had made it travel diagonally through the wall, with multiple 90-degree angle turns to the roof. Our concern is that this would trap the lint in the wall, posing a fire hazard. They said that they would investigate and let us know how the vent was structured. They proceeded to put in the light bulb, move the dryer, replace the dryer connection to the outside vent, and thoroughly clean the vent. They talked with us midway through this service to warn us of a faulty connection where the vent passed from the attic through the roof, with pictures that showed that it was trapping the lint. We authorized them to replace it. They then explained to us that they were able to see that the vent went straight up the wall from behind the dryer to the roof, without the 90-degree turns we had feared. I asked whether this design was ineffective, having the lint fight gravity going straight up, and their answer was immediately relieving. Our dryer is a newer model and has a powerful blower that would have no problem expelling all the lint. This set our minds at ease after so many years, and they quickly performed every remaining work to perfection. This is customer service that goes well beyond expectations and is deeply appreciated.
We use Caleb Bones for all of our AC and heating maintenance through Morrow Mechanical, and Caleb understands the special health and security needs that we have to. He knows the drill and he does it excellently. We couldn't ask for better.
Thomas Sanders came to service our A/C, and he was very careful to meet our precautions, for both my daughter and I are dangerously immuno-compromised. He checked to see if the condensation drip pan was draining properly into the bathroom sink drain, and found that it was clogged. In the past, technicians from other companies have used compressed air to dislodge the slime that blocks these pipes, and this projects the mess all over the bathroom walls and ceilings. Thomas assured me that he personally blows into the pipes, only using the minimum pressure break up the clogged pipe with no mess. He then said, "Mr. Lewis, of we had made a mess like that, we wouldn't left before the bathroom was completely shining." After all the years of experience with Morrow Mechanical, I know that they would.
Reply from Amazing Morrow
2025.02.17
Thank you so much for taking the time to leave us a 5 star review!
Excellent service and follow up service as usual. Technician very thorough with call and diagnosis of issues.
Reply from Amazing Morrow
Thank you for your kind words, Thomas! We’re thrilled to hear that you received excellent service and thorough follow-up. Thanks for choosing Morrow Mechanical and we hope to see you again. Take care!
He is a very polite young man. He seems very conscientious. He is very communictive. I definitely want him to come back for the next time we need the ac and heat check-up.
Reply from Amazing Morrow
2024.09.26
Thank you for your lovely review, David We’re thrilled to hear that our technician was polite and attentive. We’d be more than happy to send him back for your next AC and heat check-up. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Courteous. professional. Easy to talk to. Please send him back on future appointments.
Reply from Amazing Morrow
2024.04.01
Ashwin - thank you for your review of Layne's recent HVAC service. We appreciate your continued trust in Morrow Mechanical and for being a loyal Priority Care Club member.
Thank you Amazing Morrow!! Brandon was even better than your commercials! He was not only personable and professional, but he very understanding and considerate of a sleeping toddler which was yes, "Amazing"!! He went above and beyond in addressing our HVAC needs and sharing his finding to helping us to process our path forward. No pressure selling at all, which we found to be refreshing. Talk soon.
