The customer service is outstanding! They arrive on time and did a great job! I have used them for repair and replacement of my unit. Highly recommended!
Linda, we are so glad Juan provided prompt and professional service for your A/C check-up! We'll be sure to pass along your kind words. Thanks for choosing All Star!
Patricia Dodson2026.09.18
Ed Newby, the owner of All Star, was extremely helpful in helping us decide on the correct system to purchase. In fact, he came to our home on three occasions to discuss our plan. He is very courteous and knowledgeable and we also plan to use his company for any plumbing or electrical needs in the future.
Thank you for the positive feedback, Patricia! It means a lot to know our team was able to help you out, as customer satisfaction and comfort is our top priority! If you have any further questions, please don't hesitate to reach out at any time!
Robert Mark Megna2026.09.18
I was told over the phone that it would cost 89$ to come over to relight the water heater after a new gas meter was installed. They ended up charging me 189.00.I asked them what the originally quoted 89$ was for, just to say Hello!
They did relight the water heater but I am not happy with the bait and switch.No repair was done.
Buyer beware!
We’re sorry there was a misunderstanding regarding the charges. The $89 quoted over the phone was our standard diagnostic/service-call fee, as explained during booking. An additional $100 was charged for a licensed plumber to safely relight and verify the operation of the water heater after the gas meter replacement.
We do not use bait-and-switch tactics and have no reason to mislead our customers. We apologize that the pricing was not understood clearly, and we will work with our team to communicate these charges more clearly going forward.
John Bergeron2026.09.18
Antonio was super helpful and gave direct , honest feedback.
Quick and reliable service
They gave me a quote and completed the job though the plumber faced some difficulties.
Date of experience: 17 September, 2026
Thank you for the 5-stars, Nicolas! It means a lot to us!
Bill Montgomery2026.09.15
We've used All Star A/C, Heating and Plumbing for the past 15 years. Today's visit was for the replacement of our 18 year old water heater. Working by himself, Collin the tech got started on time but had to stop twice for parts he didn't have on his vehicle. Even with those interruptions, he finished in a reasonable time with little disruption to our household activities. I strongly recommend All Star Heating AC Plumbing and Electrical for services.
Hi Bill, your review has made our day! Thank you very much for your continued trust and support over the years. We're grateful to have you as a valued customer, and we're always here whenever you need us!
Porschia Wilson2026.09.15
We needed AC repairs and Larissa was sent over! I cannot sing her praises enough! She is absolutely amazing. She is knowledgeable, honest completely fair explains how everything works, and the process found all kinds of things that other companies didn’t find And we had other work by other companies that were ruining our system and she was able to find that as well. Just the most honest well priced incredible experience we’ve had so far from anywhere.
Thank you, Porschia! It is fantastic to hear that our team provided such thorough and honest service! We truly appreciate your kind feedback and look forward to working with you again!
marcus tenette2026.09.14
Great job guys and great service. Don was half electrician and half detective. He was thorough and made sure he found out our issue and was very communicative through the entire inspection and repair. We are up and running again. We’ll reach out to your company in the future should anything else come up. Thanks.Dons a great asset to your company.
Thank you for taking the time to help our team out with a review, Marcus! We appreciate your support and kind words very much, and we look forward to working with you again!
Richard Shirley2026.09.13
We had an issue we discovered late Friday afternoon. Juan, the service technician showed in a couple hours and checked everything out. He completed the analysis about 8:00 PM Friday, was professional and performed a quality job. I would recommend him and the company.
Larissa came in and solved an issue I had been having for a couple years with high humidity in my home. The previous company, who installed the AC and ducts, kept saying it was normal. She was able to diagnose the problem, provide solutions and remedy the situation. She even followed up to make sure everything was still working as it was expected to. Outstanding service. I would highly recommend this comment!
Thank you very much for taking the time to leave us a review, Michael! We sincerely appreciate your kind words and recommendation, and we're grateful to have earned your trust as a valued customer. If you need help with anything else, please don't hesitate to reach out at any time. Have a great day!
Steve Marko2026.09.12
Very knowledgeable and efficient tech. He did a great job
Thank you, Brian! We're glad to hear our team was able to help you out, and we look forward to working with you again for any future HVAC, plumbing, or electrical needs!
Madison Santo2026.09.09
Bobby was fantastic. Diagnosed the problem quickly and explained in great detail to us what the issue was and the fix needed. Great service.
Bobby the tech was great very informative but the company come out and check my ac problem I had 2 capacitors changed the parts are less than 100 dollars each and they charged me 1200 dollars I get you need to make money but to price gouge this much is a sin and you should be ashamed of yourself do not do business with them I didn't find out this until I asked someone about it that works in the business I wish I would have called around
Thank you for recognizing Bobby and the great service he provided.
We do want to address the claim of “price gouging,” because that does not accurately reflect what was provided. The capacitors installed were premium lifetime-warranty components, not inexpensive standard parts purchased online. Comparing an online part price to a professionally diagnosed, supplied, installed, and warrantied repair is simply not an apples-to-apples comparison.
Our pricing reflects the complete service: an experienced licensed technician, proper diagnosis, quality components, stocked service vehicles, insurance, training, warranty support, and the responsibility we assume long after the repair is completed.
The repair price was presented and approved before the work was performed. Every customer has the opportunity to ask questions, compare options, or decline a repair before authorizing the work.
Our owner would shut the doors before allowing this company to knowingly take advantage of a customer. All Star has earned more than 2,000 five-star reviews because we have built our reputation on doing things the right way.
We do not simply try to meet expectations — we work to set them.
We stand behind Bobby, our workmanship, the products we install, and the service we provide.
Thank you, Pablo, it is awesome to hear that you consider us the best in the industry! We are proud to provide top-tier service and appreciate you taking the time to share your support.
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