Verified Company
Our service today by Pablo was outstanding-his friendliness, professionalism, his attention to detail were so appreciated. He explained and showed me photos of what he had done. Also he went above and beyond to thoroughly clean our furnace. He diagnosed the issue and remedied it to our satisfaction. Nice job Pablo!
Reply from ASP
2023.11.06
Thank you for your review, Lynn. We appreciate your kind words and are so happy we were able to provide a positive customer experience for a few years. Thank you for trusting ASP.
Pablo was very professional and friendly. He took time to listen to my concerns and was very thorough with his service.
Reply from ASP
2025.07.17
kristina Rudolph, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at ASP Mechanical - Duluth. Thank you for choosing us for your needs - we appreciate your business.
Very quick response, even for small job. Good communications by text. Make sure that the phone number on record with ASP is the same number they should text updates to. My wife's phone number was on record with ASP, but I used my phone to schedule the service call. My wife was away from the house and did not have her phone with her, so unbeknownst to her she received a voice message and a bunch of text messages from ASP while I was at home waiting for a call.... Once we got the communications figured out, it was all good.
Reply from ASP
2025.12.16
Tim Stratton, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!
Pablo worked thoroughly to diagnose the cause of my HRV issues.
Reply from ASP
2025.12.16
Tim Anderson- Your review made our day! We are delighted to hear that you had a 5-star experience with us. Thank you for choosing ASP Mechanical - Duluth for your needs - we appreciate your business.
Responded to our call within 15 minutes and came out the same day to assess our problem. Very knowledgeable and professional!
Reply from ASP
2025.12.15
Melissa Olver, thank you so much for the kind words! We are thrilled to hear that you had a great experience with our team at ASP Mechanical - Duluth. We appreciate your business and look forward to serving you again in the future.
Contractors and ASP staff were timely with appt reminders and doing the work. They were all very friendly and respectful, and professional.
Reply from ASP
2025.10.07
Jana Pastika, thank you for the positive feedback! We are thrilled to hear that you were pleased with the services provided by our team. Your satisfaction is our top priority, and we are grateful for your support.
Great service, great communications, wonderful employees. Our technician was here quick, fixed it quick, and communicated throughout the whole process.
Reply from ASP
2025.12.15
Wow, thank you for the awesome review! We are delighted to hear that you had a 5-star experience with ASP Mechanical - Duluth. Our team works hard to provide top-notch service, and we are thrilled that it did not go unnoticed.
I needed a plumber same day and ASP was able to make it. Joseph was very nice and profession also. Thank you!
Reply from ASP
2025.12.14
Thanks for the review! Our team at ASP Mechanical - Duluth works hard to deliver reliable and efficient service to all of our customers, and it is rewarding to know that we have met your expectations. Thank you for choosing us for your plumbing needs, and we appreciate your feedback.
Noah did a great job with my furnace. Thank you Noah. I’m very impressed with the great service ASP has to offer. I recommend this company to my family and friends. Thanks for the 5 star service.
Reply from ASP
2025.12.13
Wow, thank you for the awesome review! We are delighted to hear that you had a 5-star experience with ASP: Plumbing, Heating, Cooling, Drains, Ducts & Electrical. Our team works hard to provide top-notch service, and we are thrilled that it did not go unnoticed.
Great work, good people, done quick. Plumber prices suck, but you got to do what you gotta do. Ripped up the floor and yard to get it done.( Winter) Outside. No thanks. Looks great and flows great.
Reply from ASP
2025.12.13
Thanks for the review! Our team at ASP: Plumbing, Heating, Cooling, Drains, Ducts & Electrical works hard to deliver reliable and efficient service to all of our customers, and it is rewarding to know that we have met your expectations. Thank you for choosing us for your plumbing needs, and we appreciate your feedback.
We had the worst experiences ever with this company and strongly recommend you to avoid it if you don’t want to deal with a company who does not care about the customers, does not show up on the scheduled day for services without any communication and when called keeps telling you they will come, has no required expertise or experience except for normal cleaning and maintenance. The first time, we had a boiler installed by them two years ago. They took off the old one and left the big hole to the outside of the house open for hours, letting in four or five big rats which ruined half of our winter. Then last year, they found some problem with our system after a regular maintenance. The person said he would come fix it but never called or showed up. After dozens of phone calls even with the manager, we gave up—The person who said he would come back never even returned the phone call. This winter, we got stood up twice and waited in vain for three entire days after a regular maintenance. We had a bad valve and scheduled a service to have it checked. On the scheduled service day, we called in the morning and in the afternoon trying to find out when they would arrive, and every time we were told that the person was running late but would come no matter how late it was. Guess what? No one showed up and no notifications. The next day, we called in the morning, at noontime, and in the afternoon, finally at 7 pm, a person showed up but knew less than us about what was wrong. We told him what valve needed to be changed but he did not have the part nor knowledge. So we made another appointment with the company for this. We talked to one of the manager about this lack of communication. You think it would at least change a little? No! Yesterday was supposed to be the day they come to change a valve. No one showed up again. When we called in the early afternoon, we were told that they would come. Then when we called again around 4:40 pm, we were told by the same phone guy that the part they ordered had not arrived so they did not come. You see how this company works?! We are busy people with kids to drive to sports and music classes and we took three days off work, cancelled doctor appointments and skipped kids’ activities, waiting at home for three entire days for nothing. And my daughter’s room has been without heat for almost a month, waiting for them to come fix a valve. If they had notified us earlier that the part did not arrive and the appointment needed to be cancelled or rescheduled, we would have understood and would find someone who is qualified. It’s lies after lies telling us to wait and no messages or any notifications ever when the person decides not to show up. This is the worst company we have ever dealt with in decades.
very disappointing experience with ASP, not just one time, but 3 times!
1. Last year in 2024, after regular cleaning, some problems were identified and the crew told me they will get back to me the following week after talking to the manager. But it did not happen, waited, called so many times. Eventually after 6 to 7 months, they finally responded. To be fair, ASP did offer a free cleaning worth maybe $99.
2. Second time this happened again. Last month on Nov. 24th, I was waiting for a whole day for an appointment, but no one even came despite many calls. Even worse, the next day of 25th, no one came and after so many calls again, eventually someone came at 7:40pm, but did not fix it. Later, I talked to the manager about this and they only cited a scheduling error in their AI system (very like just an excuse!). Why do not they notify the customer if they can not come? It's reasonable if they are running late or something unexpected, but their customer service management is just poor.
3. I thought I am done with already 2 bad experiences. But it happed a 3rd time. They are supposed to come on 10th, and one day before they sent email and phone message saying they would come on 10th. I again took a day off just for this appointment like in the 2nd case (actually waited 2 days for the 2nd case above). No one came in the morning and I called ASP at 12:37pm asking when it the estimated arrival time. They told me anytime between 12:37pm and 4:30pm. No one showed up and I called again at 4:40pm, and suddenly was told that my appt. was put on hold since the replacement part did not come yet. What a shock! Why do not they tell me one day earlier and reschedule it? Even worse, I asked to talk to a manager and they said it takes 24-48 hours to speak to a manager. After 48 business hours, no manager called me! I do not think ASP really care about the customer! I just got off the phone with ASP's regular line and they said no manager on duty as of 4:30pm on Friday.
Everyone makes mistakes, one time and twice, but not 3rd time like the same mistake again and again! Worse ever experience!
Reply from ASP
2025.12.13
Thank you for your review. We take your feedback seriously and are committed to improving our services. Please give us a call at +1 218-724-4412. We'd appreciate the opportunity to discuss your specific concerns and find a resolution.
It was an estimate. He was polite and well spoken.
Reply from ASP
2025.12.13
Kristy Lundberg, thank you for the fantastic review! It is wonderful to hear that you were happy with our services at ASP Mechanical - Duluth. We strive to exceed expectations, and we are grateful that we did so for you.