⭐ Very disappointing experience with Allen Medical Aesthetics
I was quoted a specific price for an 8-session laser package and paid based on that quote. After my first session, they told me they had quoted the wrong price and now want me to pay an additional $250.
What’s even more frustrating is that the amount I paid before my first service is also not being refunded, even though the pricing mistake was theirs.
Mistakes happen, but the customer should not have to pay for the business’s mistake—especially after already committing to and starting the treatment.
I expected them to honor the price they quoted or provide a fair resolution. Instead, I was left feeling that the responsibility for their error was being pushed onto me.
Very disappointing customer service. Make sure you get the exact price and refund terms in writing before purchasing any package.
Recently I came in for my 2nd session of CO2 laser and was amazed on how well both the customer service was and overall experience. Both Morgan and Therese were the sweetest and very welcoming, especially since I have a bit of social anxiety. As for during my treatment, Morgan made sure that I was comfortable throughout the whole session and just made it a lot easier to handle.
If you take anything away from my review, just know that the staff at Allen Medical Aesthetics are very kind and go above and beyond for the amazing services they offer.
Allen Medical Aesthetics consistently delivers an exceptional experience. Their team is knowledgeable, attentive, and provides the best guidance to ensure you feel confident in every service you choose. I’ve been going for Botox, and I appreciate that they offer a few thoughtful options rather than overwhelming you with unnecessary choices. Their approach is honest and tailored, which makes the entire process straightforward and comfortable.
I have also had a facial service, and it was truly amazing. The results were immediate, and the level of care throughout the appointment stood out. Each visit reinforces why I continue to trust them. If you’re looking for a place that combines expertise with genuine care, Allen Medical Aesthetics is unmatched.
As a fellow aesthetic provider, I’ve always believed in enhancing what’s already there… not changing it. I started coming to Allen Medical Aesthetics in Des Moines about three years ago with one goal: to look natural, refreshed and gracefully age into my 40s.
Over time, I’ve noticed the healthiest, most natural glow come back to my skin. Through a mix of bio-stimulation, collagen support, eyebrow tattoo removal, and skin-tightening treatments, my face feels lifted, smoother, and more balanced… without ever looking “overdone.”
I also began hormone therapy here and it’s been a complete shift in how I feel… more energy, confidence, and connection to myself. Every visit feels collaborative, never rushed, and always centered around achieving results that look effortless and natural.
If you’re someone who values natural beauty and wants to age confidently and gracefully, I couldn’t recommend Allen Medical Aesthetics enough 🤍
Treatments & services: Radiesse | Ultherapy | Sylfirm RF | Pico Laser | Bioidentical Hormone Therapy | PRF Gel | Xeomin | Natural anti-aging treatments | Collagen stimulation | Skin rejuvenation