Verified Company
I had a poor experience with align foundation. From start to finish, the communication was an issue. They never called before showing up, so I had no idea when to expect them. When they stared the work outside they told me a plant was going to be in the way so I dug it up but then they proceeded to pile dirt on other plants and they were killed. When I emailed about it they told me they were “covered to protect them from the digging.” On top of that, every time I managed to get in touch, I received conflicting information about what was going on. For example,I was told when we did the back fill it was going to be done in four places of the house and the day of they only did it in two. They also took apart my laminate floor but didn’t put it back together, leaving it in disarray and I had to buy the tools and put it back together myself. To make matters worse, they tore and cut holes into the padding underneath, which now needs to be replaced. When it came to paying I used a check but they said it didn’t clear and then charged me a fee because it didn’t but when I asked my bank they said there shouldn’t have been an issue because I had the money to cover the check. The lack of attention to detail and disregard for my property was appalling.
If you want clear communication, respect for your property, and a professional approach, look elsewhere. This was a stressful and disappointing experience from beginning to end.
These guys are simply AMAZING!!!
I have used them for several GMP-sensitive projects at my Pharmaceutical Manufacturing facilities, and they have never disappointed. From their ultra-competitive quotes, to their extremely high level of customer service, I really don't have to elaborate on the quality of their work, and how they stand by their repairs (although I have never had to have any of my projects "reworked/repaired"); However, I do know that Align Foundation Repair does it right the first time, and if for any reason further "adjustments or modifications" are ever needed, then they are just a simple phone call away.
Call them, leave a brief message if their office personnel are currently assisting other customers, and they will ALWAYS get back to you in a timely manner.
Everyone at Align Foundation Repair has been excellent, however, ask for Jason - He's my "go-to contractor" anytime I have an issue that I need addressed at either of my two manufacturing campuses; You WILL NOT be disappointed!
Reply from alignfoundationrepair.com
2024.07.19
Thank you Todd! We are always happy to help.
The team was very professional and thorough from the first interaction to the last. It was a zero pressure process. The team was more focused on ensuring I had all the information needed to make an informed, confident decision. I would highly recommend!
Reply from alignfoundationrepair.com
2024.07.16
Thank you Shawn. Let us know if we can ever be of future assistance.
Josh helped me with a drainage system for my house. He was knowledgeable, responsive and a strong communicator. I would highly recommend working with Josh and the team at Align.
Reply from alignfoundationrepair.com
2024.06.07
Thank you, Charlie for the recognition. Happy to help! Please let us know if we can help with anything in the future!
In 2021 we had a surface drain installed in our yard by Align Foundation Repair that extended over the majority of our front and back yard totaling 0.36 acres. The process to obtain the proposal through the installation was seamless, and though we had to delay the installation by approximately three months, AFR honored their proposal. The work was thoroughly explained and completed timely, and our yard no longer experiences drainage issues.
I am adding this review approximately three years later because I recently contacted Align Foundation Repair regarding an alleged leak that we assumed was due to a clogged or damaged drainage pipe. Josh Spector scheduled an appointment without hesitation. Upon arrival, he grabbed a shovel because the leak was in the same area as a sprinkler line, and we immediately learned it was a sprinkler line.
I appreciate the effort and time Josh took to come to our home. He and Jason are so professional and friendly, and our experience has been positive. While I hope I will not require the need for foundation repair in the near future, we will, without a doubt, contact Josh and Jason.
Thank you both for your services and professionalism.
Reply from alignfoundationrepair.com
2024.05.03
Thank you Steven. We are glad that we could help you identify the issue so it can be easily resolved. Please do not hesitate to contact us in the future should you need anything.
I asked Align to come inspect the pier and beam foundation as precaution since it has been several years of living in the house. Spoke to a very nice woman when I called. Scheduling was easy. I appreciated the email to confirm the appointment. The technician who came was so kind and knowledgeable. And it turned out that he had been to the house when the previous owner was preparing to sell! What a small world. Anyway, nothing needed doing and he reassured me all was well. So at least I have peace of mind too! I will be sure to recommend the company and use them in the future.
Reply from alignfoundationrepair.com
2024.04.08
Thank you Ella! Let us know if we can help with anything in the future.
Great crew, efficient and responsive. I appreciate the great job done.
Reply from alignfoundationrepair.com
2024.02.15
Thank you for your business! Please let us know if we can be of assistance in the future.
Thoroughly impressed with the Service provided by Align, Jason's team was efficient and clean while completing the installation and repair of several piers around my house. Some of the work required removal of a concrete slab which they expertly repaired once they had finished their install. Can't reccomend them enough.
Reply from alignfoundationrepair.com
2023.12.11
Thank you Clifford! Please let us know if we can help you or anyone you know in the future.
Excellent service by skilled technicians who know what they're doing. Foundation repair is very disruptive but these guys came through and did an excellent job! Special thanks to Alan Bailey who was the coordinator for the foundation repair at my home.
Reply from alignfoundationrepair.com
2023.10.13
Thank you Larry!
I can use my driveway again without feeling like I hit a curb every time I leave. It’s perfectly aligned with the sidewalk, where it had sank about 6 inches before. They did what they said they would do, when they said they would, and for a good price. I highly recommend this company.
Reply from alignfoundationrepair.com
2023.10.06
Thank you Michael. Please let us know if you need anything in the future.
Align handled a small commercial building for me. The foundation was moving around in a few places and required work before becoming a much larger problem. They were punctual, factual, clean, and professional. The crew was very careful when digging and manipulating the foundation. The work turned out well and after some rain and heat/drought cycles, the foundation is right were they left it- level and stabilized.
Reply from alignfoundationrepair.com
2023.07.24
Thank you Drew! Let us know if there is anything we can do for you in the future.
I have had Align come out and do a foundation assessment for us, and install a French Drain. In both cases I was very pleased with their service. I appreciate both their time and effort in helping us with our home. I felt like Alan and the folks at Align truly cared about us. Thanks Align.
Reply from alignfoundationrepair.com
2023.07.10
Thank you for your kind words! Please let us know if we can help with anything in the future.
Allan was absolutely wonderful and extremely helpful/patient with my questions and concerns. If you have foundation issues - these are the people you definitely want to go to.
Reply from alignfoundationrepair.com
2023.06.19
Thank you Sarah! Let us know if you need anything in the future.
I had Align come out and assess a property for me. They were very professional and informative throughout the process and worked with me to balance the best job possible with cost. They replaced Beams and Joists and installed French Drains. Overall I am very happy with the results.
Reply from alignfoundationrepair.com
2023.04.12
Thomas, thank you for sharing your experience with us. We take pride in getting the job done right!
Josh was our point of contact to level a sidewalk in front of our house which had trip hazards. Neighbor recommended them to us and couldn't be happier with the work that was done. Check your city and see if they make you responsible for repairs! The cost difference between tearing it up/recementing, which takes days, or having Align adjust it is in a couple of hours is amazing! Highly recommended!
Reply from alignfoundationrepair.com
2022.09.14
We are glad we could help!
Many foundations completed for me. Always done a top notch job.
Reply from alignfoundationrepair.com
2022.09.01
Happy to be able to help! Let us know if you need anything in the future.