Verified Company
I called and cancelled my ride that I originally thought I needed for a small operation. The dispatcher didn’t let the driver know, so the driver showed up anyway. Long story short, this place is now sending me an invoice and calling me to pay for a service I never received because of their mistake. Do not recommend.
Reply from A-LIFE MEDICAL TRANSPORT
2025.07.10
Thank you for bringing your concerns to our attention. At A-Life Medical Transport, we are committed to maintaining clear communication and providing reliable, compassionate service to all of our clients.
After a thorough review of our records, we found no cancellation request was received prior to your scheduled pickup. When our driver arrived, a call was made in an attempt to reach you, but there was no response, and no one was present at the pickup location. In such cases, this is considered a no-show under our policy.
We would also like to clarify that no invoice has been issued to you at this time. A follow-up call was made as a courtesy to inform you of our no-show policy and ensure transparency in how such situations are handled.
Please know that our intention is not to cause frustration, but to maintain a standard of service that is fair to both our clients and staff. We do not wish to engage in any further misunderstanding and are always open to respectful and constructive communication.
We remain dedicated to delivering dependable, timely, and compassionate service. Should you have any questions or wish to discuss this matter further, we welcome you to contact our office directly.
After a thorough review of our records, we found no cancellation request was received prior to your scheduled pickup. When our driver arrived, a call was made in an attempt to reach you, but there was no response, and no one was present at the pickup location. In such cases, this is considered a no-show under our policy.
We would also like to clarify that no invoice has been issued to you at this time. A follow-up call was made as a courtesy to inform you of our no-show policy and ensure transparency in how such situations are handled.
Please know that our intention is not to cause frustration, but to maintain a standard of service that is fair to both our clients and staff. We do not wish to engage in any further misunderstanding and are always open to respectful and constructive communication.
We remain dedicated to delivering dependable, timely, and compassionate service. Should you have any questions or wish to discuss this matter further, we welcome you to contact our office directly.
