Verified Company
After a disappointing experience with my previous advisor, I was skeptical about finding someone I could truly trust—until I spoke with Leon. In just one phone call, his expertise and genuine approach made me feel like I’d known him for years. Leon didn't just listen; he executed. He went above and beyond to secure a fantastic rate that exceeded every one of my requirements. His communication is second to none, providing step-by-step updates and making himself available whenever I had a question. My only regret is not starting my homeowner journey with him sooner. If you want a seamless, high-integrity experience, I can not recommend Leon enough.
Jon Collinge was an absolute superstar throughout my remortgage process, which included Help to Buy and a complex joint borrower/sole proprietor arrangement. It wasn’t straightforward, especially as I had very little understanding of how it all worked, but Jon remained calm, present, and incredibly helpful at every stage. He made a complicated process feel manageable and was always clear and supportive. I couldn’t have asked for better guidance.
Rupinder Innes for Aitana has been fantastic. Personable and professionally apt. My experience was a little complex but Rupinder guided me and worked to ensure I had the best product for my needs at difficult emotional time for me, to which she understood and supporting. I would most certainly use Aitana again. Thank you
Kevin was brilliant helping us buy our first house. We had loads of questions about how mortgages work and he was always happy to explain things in a way that actually made sense. Never made us feel stupid for asking!
When our completion date got moved forward suddenly, Kevin sorted everything out quickly and made sure we stayed on track. He found us a good rate and kept us updated the whole way through.
The best thing was that he actually replies to messages - we could always get hold of him when we needed to, which was a massive relief when things got a bit stressful.
Honestly would recommend Kevin to anyone buying a house. He knows his stuff and genuinely seems to care about getting you sorted rather than just ticking boxes.
Cheers Kevin!
Reply from Aitana Financial Services
2026.02.27
Thanks Callum, I appreciate your kind words and it was a pleasure helping you to secure your new home. I hope you are very happy there and look forward to speaking with you again in the future.Thanks Kevin
This was my first time going through the process and Rupinder Innes helped me through the whole thing. She helped me get the best mortgage offer available to me, along with the best insurance options.
She was really helpful making sure all of the figures were correct and the other parties being informed and chased up when they were behind.
I had an outstanding experience with Rupinder Innes as my mortgage advisor. From start to finish, Rupinder was professional, knowledgeable, and incredibly supportive. She took the time to clearly explain every step of the process, answered all my questions patiently, and made what can often feel like a stressful experience smooth and straightforward.
Rupinder worked tirelessly to secure the best possible mortgage deal for me and kept me updated throughout. Her attention to detail, responsiveness, and genuine care really stood out. I always felt confident that I was in safe hands.
Reply from Aitana Financial Services
2026.02.17
Hi Vicky, that's great news. It was a pleasure working with you.
Rupinder has been very informative, knowledgable and is there every step of the way. She helped us with finding new mortgage rates on a few properties and has given the best advice on the best deals out there. She is a nice person and looks out for her clients. We will surely keep coming back to her and I have recommended her to other people. From Meena and Roman
Reply from Aitana Financial Services
2026.02.17
That's great news, it's a pleasure working with you.
Rupinder Innes - You have been absolutely amazing from start to finish for my re-mortgage and protection plan! The service you provided has been of high standard.
Thank you so much for taking the time to explain each step in detail throughout the process. I have highly recommended you now to my friends and family.
Reply from Aitana Financial Services
2026.02.02
Many thanks Sabina, it was a pleasure to help you.
Working with Leon Roberts has been an outstanding experience from start to finish. His knowledge of the mortgage market is second to none, and he took the time to explain every option clearly and confidently. What really stood out was how genuinely invested he was in helping me make the right decision — never rushed, never pressured, just honest, thoughtful guidance.
Leon was incredibly responsive, proactive, and always one step ahead, making the entire process smooth and stress‑free. He handled every detail with professionalism and care, and I always felt fully supported and informed.
If you’re looking for a mortgage adviser who combines expertise with exceptional customer service, I couldn’t recommend Leon highly enough. He made what could have been a complicated process feel easy and even enjoyable. A true five‑star experience.
Firstly i would like to say a big thank you to Leon Roberts who from start to finish was always on hand with any issues but the process was so smooth we didnt need to ask to many questions. I would highly recommend Leon and South Wales Mortgages Ltd with all your mortgage needs in the future i certainly will be having Leon to help us out from now on.
I can’t thank my mortgage adviser Rupinder enough for helping me get my dream home. The whole process was made so easy, clear, and stress-free. I felt supported every step of the way and truly appreciated the care and dedication shown. Highly recommend!
Reply from Aitana Financial Services
2026.02.02
Many thanks Shella, it was a pleasure to help you.
Leon has been an integral part of our house move and remortgage, giving us clear guidance and advice that was jargon free, timely and insightful. He was by far the most helpful and reliable person who worked with us while moving homes and we would highly recommend his services. Thank you for everything Leon!
Leon was amazing help for a first time buyer. Buying a home seemed impossible before speaking with him and after he explained what I needed to do perfectly and set out a plan and he got me a mortgage offer accepted within a short space of time after our first conversation. Was so helpful with any issues and I really couldn’t recommend Leon enough!
