Air Masters exceeded our expectations with a new Mitsubishi heat pump system installed the week before Christmas. As someone with a technical background I can be a tough customer to please, but frankly we were blown away by the high quality work and excellent communication in every aspect from sales through design, installation, and customer support. It was a pleasure to work with people who have top notch experience, skills, attention to detail, and positive attitudes.
Thank you so much to Mike, Vincent, Brian, Connie, Audrey
(Recommend Mike Nottingham in sales to get started)
This is such a dream team. We’re going on 3 years this summer with our new unit.
From scheduling with Connie, to Rashad helping us identify the right unit, plus helping connect us to Vincent when we had issues which was unrelated to the system or their team’s work; our air quality was being impacted by an outside factor. Vincent patiently worked through details to handled our concerns graciously and directly. Helping identify a clear path forward to troubleshoot.
The actual install crew and maintenance team has been so professional every time they’ve come as well. We feel so secure having our system with the care and guidance of everyone on their team.
Reply from Air Masters Heating & Cooling2026.01.26
Natalie,
Thank you for this very detailed review! We are grateful to have the opportunity to serve you. We look forward to continuing to serve you and the health of your HVAC system for years to come! Mark T.
Reply from Air Masters Heating & Cooling2026.01.02
Thank you JoAnne!
Claire Mannisto2025.09.11
Air Masters is the best in the business. Everyone that I had contact with was nothing short of fantastic. Connie and Tarsilla in the office, Brian and Audrey for installation, and Rashad who was the first person we met from Air Masters. This company went above and beyond to help me with the trouble that I was having with my HOA, including the owner who took their time to speak with my HOA about my heat pump installation. I cannot recommend them enough to anyone who needs a heat pump installation. Thank you Air Masters team for everything!
Reply from Air Masters Heating & Cooling2025.10.04
Thank you Claire!
We glad we were able to jump throgh all the HOA hoops before the winter hit! Thank you for your confidence in our team and the kind review!
Happy heating this winter! Mark T
David Brockmeyer2025.08.13
We purchased a Lennox furnace and air conditioner through Costco about six years ago. Costco’s contracted company came out and installed the system. Over the past six years we have had the contracted company out fairly regularly as we continued to have issues with the system. This year I contacted Air Masters to troubleshoot the system. AC came out and performed a leak test and was able to locate a manufacturing defect consisting of about a dozen tiny holes. Initially Lennox didn’t want to honor the warranty, but they had not met Teresa… She spent FOUR hours getting transferred from person to person until she finally got them to honor their warranty.
Needless to say, we have found our HVAC company for maintenance, repair, and should the need ever arise replacement. I can’t thank the entire team enough!
Reply from Air Masters Heating & Cooling2025.08.22
David , thank you for the kind words. AC and Teresa, and the rest of the team really appreciate your positive feedback! We hope to see your HVAC system run trouble free for years to come. 😀Mark T.
Jim Hollis2025.02.12
I want to express my appreciation for Air Masters HVAC company for fixing a life-threatening problem with my heating system. My original gas furnace (circa 1967) was replaced by a Lennox furnace 13 years ago, and an A/C unit was added in 2015. On January 24, 2025, I noticed an exhaust-like smell in the house. By January 28th, a digital CO monitor alarmed with a reading of 343 ppm. We shut off the furnace, evacuated the house, and started heating with a woodstove and pellet stove. The HVAC technician found a CO reading of 5-7 ppm from a supply register. The cost of replacing the suspected faulty heat exchanger almost equaled the cost of replacing the entire furnace. Of the three bids I received only Air Masters (Mike Tinner) thoroughly investigated the furnace and ductwork, finding restricted airflow that may have led to increased condensation and corrosion. They gave me three options, and I chose the most efficient furnace. It was a 2-day installation, and now I have a safe, free-flowing gas furnace. Air Masters' response, installation, and follow-up have been outstanding. I highly recommend Air Masters in Port Orchard for any HVAC needs. Well done, Air Masters!
Reply from Air Masters Heating & Cooling2025.02.12
Mr. Hollis, We feel relived that you are safe and warm and look forward to serving you in future. Never hesatate to call if the need arises and we will see you next year for your complimentary maintenance and safty inspection. Thanks for your bussiness and the detailed review! Mark T
Tygh Walters2024.12.06
Carlson from Air Masters Heating & Cooling went above and beyond! He checked every component of my system—even went into our attic to ensure everything was perfect. Outstanding! :)
Reply from Air Masters Heating & Cooling2025.02.12
Thank you Tygh, Carlson is a valued member of our team and we are very greatful he is with us!
Happy heating! Mark T.
Chris Brady2024.05.24
Rashad came out to determine best mini split for my house. He gave me a complete assessment and we agreed upon the BEST plan. Installation team were awesome. Professional, friendly and inclusive. Explained everything along the way. Completed one day. Rashad came back out for final walk through and did a detailed explanation of how BEST to control temperature. Would highly recommend this company and it's team.
Reply from Air Masters Heating & Cooling2024.05.28
Chris, Thank you for allowing us to do this work in your home and for the detailed 5 star review! We hope to service you well in to the future. Mark T.
Meghan Craig2024.04.20
We received multiple quotes for installing a ductless heat pump system in multiple rooms in our newly purchased home. The system was to replace a nearly 50-year-old baseboard heating system. Air Masters' communication and responsiveness were quick and professional. Rashad was our main contact and he provided all of the information we asked for plus more; references, photos of previous jobs that included the options we wanted, on-site quotes to help us navigate the best options, and Air Masters offered a great borrowing option. Unlike other providers, they had all of the equipment in stock and worked with our schedules for the installation, follow-up visits, and inspections. The inspector even complimented their high quality work.
The installation was seamless. The two installers couldn't have been friendlier. They cleaned up every day before they left, were on time, and showed us how to use the units before they left. We highly recommend Air Master's for any heating and cooling needs.
Reply from Air Masters Heating & Cooling2024.04.27
Thanks Meghan for the kind and detailed review! We will continue to strive to make HVAC installations and repairs a breeze for our customers. Mark T.
chris rona2023.11.09
The other day my heat pump was making this loud strange noice. I called AirMasters and they were prompt to check it the following evening. Toni was awesome and found the issue and quickly replaced the part that was causing it. Thank you Air Masters! Awesome staff from Front desk to their Service Technician!
Reply from Air Masters Heating & Cooling2023.08.15
Dear Mr. Stockwell,
I have reviewed the information on your account and a full refund of your diagnostic fee has been authorized. If that is how you would like to proceed please call our office @ 360-895-2527 . Our staff is here to help with your concerns, did you try to call our office before your review?
If we are given the opportunity, we will always do everything feasibly possible to resolve customer satisfaction concerns .
Mark T.
James Huff2023.05.18
Trusted by my family for generations, Air Masters has continued to provide excellent service. We recently had them install a ductless system just in time for the warm weather!
Reply from Air Masters Heating & Cooling2023.05.18
James, Thank you for your long standing loyalty and trust in Air Masters. The founder of this company would be proud to know that we are still going strong and keeping people comfortable!
Reply from Air Masters Heating & Cooling2023.01.20
Thank you David! Mark T
Eric Johnson2023.01.11
The Air Masters crew from design/sales (Rashad), install coordination/scheduling (Tarsila), and the install professionals including field foreman (Vincent) and install team (Stephen, Lydon, and A.C.) did just a fantastic job at my home over three days installing a Mitisubishi Heat/Air pump and three unit system. Related electric and plumbing tasks were also provided. I would characterize each and every member of the Air Masters' team that worked on my job as highly knowledgeable, professional, expert, effectively communicative, and very hardworking. The system they designed, provided, installed, and explained works flawlessly and was sold at a fair price. I highly recommend Air Masters.
Reply from Air Masters Heating & Cooling2023.03.07
Eric, Thank you for the detailed review. The people you mentioned are some of the hardest working and dedicated coworkers I have ever had the pleasure to work with. I'm glad that you took notice of them and mentioned them each by name. I will make sure to thank them personally for their hard work and dedication. Mark T
Tess Ray2022.11.03
I needed to change from oil heat to electric. Rashad offered available options of HVAC systems with a professionally prepared presentation in a respectful kind manner. Stephen and his installation team were right on time, prepared, and worked diligently to finish the project ahead of schedule. The entire team was professional, respectful, friendly, and knowledgeable about the project. It is obvious that this company takes pride in their work and are committed to providing excellent service to the community.
Reply from Air Masters Heating & Cooling2022.11.03
Thank you Tess! Your detailed review is much appreciated. Steven and his crew are certainly valuable members of the Air Masters team. Happy heating! Mark T.
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