Stanley Chrysler Dodge Jeep Ram Gilmer Reviews

Sandra Kellogg 2026.10.11

     

Took our car in hoping to find a great used car to help decrease our payments. The team worked hard to get this done successfully.

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Reply from Stanley Chrysler Dodge Jeep Ram Gilmer

Thank you for sharing your experience. We're glad our team could assist in finding a used car that fits your needs at Stanley Chrysler Dodge Jeep Ram Gilmer. We appreciate your business.

Ragan Caffey 2026.09.19

     

If I could leave no stars I would. My friend recently bought a car and put down a lot of money. Single mom who works her butt off. Not long after she bought it and the lights were having issues. They won’t pay for it and she got it back today and now more issues are wrong with it! She hadn’t even had it 3 months. They don’t take responsibility and their customer service sucks. Yall should have made it right and fixed the issues after yall blew up her damn phone before she even bought it about buying it! DO NOT BUY HERE. SAVE YOUR MONEY AND TIME!!!!

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michael stump 2026.09.01

     

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Reply from Stanley Chrysler Dodge Jeep Ram Gilmer 2026.09.02

Thank you for your positive rating. We appreciate your support of Stanley Chrysler Dodge Jeep Ram Gilmer. Wishing you all the best.

Turner Baxter 2026.08.26

     

Over filled the engine on an oil change and when confronted “we would rather put too much than not enough”. Then charged me for an extra quart of oil they did not use.

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Reply from Stanley Chrysler Dodge Jeep Ram Gilmer 2026.08.27

Hello,

Your feedback is very important to us. I would appreciate the chance to speak with you about your recent appointment with our Service Team. Please give me a call at your earliest convenience so we may discuss this further.

I look forward to hearing from you.

Jim Ellis, General Manager
(888) 598-3719

Leo Shabykin 2026.08.25

     

I’ve had such a god-awful experience with this place from starts to finish, it’s absolutely mind-boggling. First of all the salesman that was trying to sell me the car, and ended up selling me a Jeep that didn’t have the towing capacity that I knew because it needed a specific tow package for the radiator and a factory tow hitch and a transmission cooler. The owners manual directly states that if I don’t have this package, I can’t tow what I need to tow. I guess that was my mistake for expecting a salesman to have some kind of product knowledge, so I ended up getting a hitch installed through them. They sent it out to an aftermarket company that damage the rear bumper when I got it back. It was misaligned and clearly out of place and when the service department didn’t want to help me, I called the installer who installed the hitch and they told me everything is fine even though the pictures were showing clearly that they weren’t. I’m mechanically inclined, the mother of my child is the person that ends up going to the dealership every time because she has the car, and they always treat her like she’s an idiot, even though she has very valid concerns. She was disregarded as a nuisance both while she was pregnant and after the baby was born. One female service advisor on our final visit was actually friendly and seemingly helpful but our claims never went through and she won’t get back to us about our warranty claim now so that sucks. I have water leaking in my trunk, the bumper is popping out in the front at 1000 miles on my brand new grand Cherokee, and they are denying to help me anyway shape or form despite there being a service bulletin open for this problem. The passenger front glass decided to mysteriously crack, there is no signs of impact from anything, and is likely to do with some of the moisture getting inside the car. They told me that they would order the parts to fix it, but after months later, they never got back to me with an update on the warranty claim, cause an emails do not get responded to. Call backs never happen. Now I have to escalate the situation and file a lemon law claim because this garbage dealership refuses to with any kind of finger unless they are scalping people with unnecessary things. This is a terrible dealership in every department and I would really suggest you to consider going elsewhere. It’s been a year since I bought the car and they still refused to help me, even though my concern started rising immediately after taking the car home. As someone that used to sell cars for a long time, I can honestly tell you that this is as shady as a business as it gets. DO NOT GO HERE unless you have some weird thing about you where you prefer to be treated terribly.

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Reply from Stanley Chrysler Dodge Jeep Ram Gilmer 2026.08.28

Hello Leo,

We take your feedback seriously. We would like to discuss your review regarding your vehicle and interaction with our team. Please contact me at your earliest convenience.

Best,

Jim Ellis, General Manager
(888) 598-3719

Ryan Jones 2026.08.15

     

Chris and J-Bo were awsome employees definitely ask for them if you need a new car

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Reply from Stanley Chrysler Dodge Jeep Ram Gilmer 2026.08.16

Thank you for recognizing our team at Stanley Chrysler Dodge Jeep Ram Gilmer. We appreciate your recommendation.

Tucker Neal 2026.07.30

     

If you want someone to help you get a great deal ask for Jasmine. This was the one buying experience with a vehicle I've had that I didn't leave upset. Jasmine made sure I wasn't getting an outrageous deal and checked on the truck multiple times to be sure it was ready to go. 10/10 would recommend

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Reply from Stanley Chrysler Dodge Jeep Ram Gilmer 2026.07.31

Thank you for recommending our team and sharing your positive experience. We're glad the process met your expectations. We appreciate your feedback at Stanley Chrysler Dodge Jeep Ram Gilmer.

Tim Nelson 2026.07.30

     

Price was right on a very nice, low mileage, 2024 Dodge Ram 2500. Staff at the dealership were great! Highly recommend this dealership.

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Reply from Stanley Chrysler Dodge Jeep Ram Gilmer 2026.07.30

Thank you for recommending Stanley Chrysler Dodge Jeep Ram Gilmer. We appreciate your positive feedback on the 2024 Dodge Ram 2500 and our team.

Billy Mullens 2026.07.08

     

Chris was great getting our company truck deal done quickly and easy with a great deal

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Reply from Stanley Chrysler Dodge Jeep Ram Gilmer 2026.07.09

Thank you for sharing your experience with our team at Stanley Chrysler Dodge Jeep Ram Gilmer. We appreciate your business.

Rachel Gilbreath 2026.07.08

     

We had a very easy, no hassle experience with Stanley Dodge. We would recommend. Mathew Lane was awesome to work with.

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Reply from Stanley Chrysler Dodge Jeep Ram Gilmer 2026.07.08

Thank you for recommending Stanley Chrysler Dodge Jeep Ram Gilmer. We appreciate your feedback about your easy experience. Our team is glad to hear you were satisfied.

Thomas Jordan 2026.06.27

     

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Reply from Stanley Chrysler Dodge Jeep Ram Gilmer 2026.06.27

Thank you for your positive rating. We appreciate your feedback from Stanley Chrysler Dodge Jeep Ram Gilmer. Wishing you all the best.

Thad Barr 2026.06.14

     

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Reply from Stanley Chrysler Dodge Jeep Ram Gilmer 2026.06.15

Thank you for your positive rating. We appreciate your support of Stanley Chrysler Dodge Jeep Ram Gilmer. Wishing you all the best.

Keith Ward 2026.06.08

     

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Roderisha Collins 2026.06.03

     

I had a awesome experience at Stanley very helpful and welcoming and quick as well thanks guys for a great experience.

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Reply from Stanley Chrysler Dodge Jeep Ram Gilmer 2026.06.04

Thank you for sharing your experience with Stanley Chrysler Dodge Jeep Ram Gilmer. We're glad our team was helpful and welcoming. We appreciate your feedback.

lisa s 2026.06.03

     

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Reply from Stanley Chrysler Dodge Jeep Ram Gilmer 2026.06.04

Thank you for your positive rating. We appreciate your support of Stanley Chrysler Dodge Jeep Ram Gilmer. Wishing you all the best.

Kate 2026.05.31

     

Would have liked for the truck to have been cleaned up a little better-salesman said he filled the tank, and it was at a 1/4

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Reply from Stanley Chrysler Dodge Jeep Ram Gilmer 2026.06.10

We appreciate you sharing this review with us, Kate. It is always our goal to provide exceptional customer service for our guests, so please don't hesitate to reach out if there is anything you need or would like to discuss.

Jim Ellis, General Manager
(888) 598-3719

Ryan Haygood 2026.05.30

     

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Reply from Stanley Chrysler Dodge Jeep Ram Gilmer 2026.05.30

Hello Ryan,

We would like to learn more about the star rating you shared. We pride ourselves on the high-quality standards we maintain here, and I would appreciate the opportunity to speak with you about any feedback you may have. Could you please reach out to me at your earliest convenience? We look forward to speaking with you.

Thank you,

Jim Ellis, General Manager
(888) 598-3719

Billy Whitehead 2026.05.29

     

Had a recall on my 2024 RAM Laramie, stopped by Stanley CDJR in Gilmer Tx. They wasted no time on getting me in and handling the recall, twenty minutes I was on my way. Great people great service

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Reply from Stanley Chrysler Dodge Jeep Ram Gilmer 2026.05.29

Thank you for sharing your experience with the recall service on your 2024 RAM Laramie. We appreciate your recognition of our team's efficiency at Stanley Chrysler Dodge Jeep Ram Gilmer. Your feedback is valued.

Brian Bowins 2026.05.27

     

Great people , no pressure , and great selection to choose from . Price was right too !!

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Reply from Stanley Chrysler Dodge Jeep Ram Gilmer 2026.05.28

Thank you for your feedback. We appreciate you recognizing our selection and pricing. Stanley Chrysler Dodge Jeep Ram Gilmer values your business.

Matt McGhee 2026.05.27

     

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Reply from Stanley Chrysler Dodge Jeep Ram Gilmer 2026.05.27

Thank you for your rating. We appreciate your feedback and wish you well.