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Reviews ( 126 )
Maëve Leduc
2024.10.12
Aero Carpet saved my two beautiful wool area rugs three times! I had a series of unfortunate events involving rats and my dear sweet senior kitty becoming quite ill over months before passing, and had it not been for these guys I would have lost both my carpets along with my cat. They truly saved them from the dump, which I am ever grateful for. Maggie's spirit also thanks them as she is still able to wander in the spirit realm over her favourite plushy carpets. I would trust them with any rug and recommend them in a heartbeat. Friendly and easy pick up/drop off service too. Thank you.
Irene Rodway
2024.10.11
Paul was fantastic! He was personable, thorough, communicated well and provided explanations at the conclusion of service! Aero would be wise to keep him happy!
Reply from Aero Carpet Services Ltd.
2024.10.11
Hi Irene :) Thank you so much for your kind words! We’re thrilled to hear that Paul made such a positive impression. His dedication to excellent service and clear communication truly sets him apart. We appreciate your feedback and will certainly pass along your praise to him. Thanks for choosing Aero!
Bette Barber
2024.10.04
I am so impressed with the results. My 30 yr old rug looks brand new. Staff was great and their cute little dog greets everyone. Great experience all around!
Reply from Aero Carpet Services Ltd.
2024.10.11
Hi Bette :) Thank you so much for your kind words! We're thrilled to hear that your 30-year-old rug looks brand new—our team always strives to deliver the best results. And we're glad you enjoyed meeting our little dog, Lucy! We appreciate your support and hope to see you again soon. 😊
Kristen Spanza Pedersen
2024.09.27
Very nice people, very fresh and exceptionally clean and dry carpets. Whew, what a price though and rough handling on the fringe and bindings on my hand knotted rugs
Reply from Aero Carpet Services Ltd.
2024.09.27
Hi Kristen! :) Thank you for the wonderful review! We are sorry to hear about the potential rough handling of your area rugs. This does not sound like the standard quality of work we do which we pride ourselves on. Please phone the office, (604) 321-7440, and ask for the Rug Plant Manager so we can resolve this for you.
2024.09.20
2024.09.20
| Canada
Awesome!
We just had our carpets cleaned by Richard! He did a wonderful job! One of our 20year old carpets looks brand new now! Aero is the best carpet cleaning company we have ever used. All the employees are friendly and very efficient. They also take the time to answer any carpet related questions one has. In addition, the price point is very competitive! Thanks Aero! I will be calling back next year for sure!
Heather Mersey
2024.09.16
We have used AeroCarpet Cleaning for some time. The staff is very courteous and do a great job cleaning carpets, dealing with some very stubborn stains! I highly recommend AeroCarpet Cleaning.
Reply from Aero Carpet Services Ltd.
2024.09.16
Hi Heather :) Thank you so much for your kind words! We're thrilled to hear that you've been satisfied with our service and that our team has been able to tackle those stubborn stains. Your recommendation means a lot to us. Looking forward to serving you again!
T B
2024.09.16
I was really impressed by the professionalism shown by Jerome. He didn’t try and mess us around in terms of what would or would not possible, or try and overcharge or up-sell us. In fact, he was very generous with his time, advice and cleaning. We appreciated the work he did very much and would recommend this service to others.
Thank you again!
Reply from Aero Carpet Services Ltd.
2024.09.16
Hi :) ! Thank you so much for your wonderful feedback. We’re thrilled to hear that Jerome's professionalism and honesty made such a positive impression on you. It’s great to know that he was able to provide you with valuable advice and thorough cleaning without any pressure. We truly appreciate your kind words and recommendation. If you ever need our services again, we’ll be more than happy to assist. Thanks again for choosing us!
ewan quirk
2024.09.14
Reliable service providers are recently harder and harder to find. Aero Carpet Service has the service side of things well covered. No less than 6 different employees offered help bringing some small area rugs to and from my car at their shop. Reasonable prices, top-notch service. Discount if you drop off and pick up yourself.
Reply from Aero Carpet Services Ltd.
2024.09.16
Hi Ewan! :) Thank you so much for your kind words and for taking the time to leave a review. We’re thrilled to hear that our team was able to assist you with transporting your rugs and that you were pleased with both the service and the pricing. We strive to provide reliable and high-quality service, so it’s wonderful to know we hit the mark. Don’t hesitate to visit us again if you need any further assistance in the future. Thanks for choosing Aero Carpet Service!
Kathy Waring
2024.08.28
Amazing service
Carpets so clean and smell great
Used Aero over 10 years never disappoints… and trusted with all my Persian rugs
Reply from Aero Carpet Services Ltd.
2024.08.30
Hi Kathy :) Thank you so much for your kind words! We’re thrilled to hear that you’ve been satisfied with our service for over 10 years and that we could keep your Persian Rugs looking and smelling great. We truly appreciate your trust in Aero. If you need anything else, don’t hesitate to reach out!
Glenda Danson-Brassey
2024.08.24
Great service and a professional and friendly technician.
Reply from Aero Carpet Services Ltd.
2024.08.26
Hi Glenda. Thank you for your kind words! We're glad you had a great experience with our technician. We appreciate your feedback! :)
Kelly Steen
2024.08.17
Really efficient and friendly service. Getting a quote was easy, pickup and return was smooth, and the 4 rugs came back looking like almost new. Hate to think how much dirt came out of them 😱
Reply from Aero Carpet Services Ltd.
2024.08.19
Hi Kelly. Thank you for your kind review! 😊 We’re thrilled you found our service efficient and smooth. We’re glad your 4 rugs came back looking almost new—no need to worry about the dirt, that’s what we’re here for! 😉 Hope to see you in your next cleaning. Thanks for choosing us!
Ingrid Zavarise
2024.08.16
I have had the most beautiful experience with the staff from Aero Carpet company. From the staff that come to pick up the items to the kind, pleasant conversation from Joti. Extremely efficient and knowledgeable.
Such a pleasure to deal with.
Many thanks.
Reply from Aero Carpet Services Ltd.
2024.08.16
Hi Ingrid. Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our team. Joti and the rest of the staff are dedicated to providing excellent service, and it's great to know their efforts made a difference for you. Your kind words are truly appreciated, and we look forward to serving you again in the future. :)
Suzanne Sanders
2024.08.08
First time having rugs professionally cleaned- worth every penny! wasted alot of $$ in the past on those rent-a-machines- everyone at the company I spoke with was friendly, efficient & knowledgeable. The guys who picked up & delivered my rugs were great as well- also friendly, knowledgeable & fast workers- put rugs back for me, which was huge help. Door to door service, good price, great people! Really recommend
Reply from Aero Carpet Services Ltd.
2024.08.12
Hi Suzanne. Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our service. It's great to know that our delivery service and the extra help with placing your rugs back were appreciated. Your recommendation means a lot to us. Thank you for choosing our company see you in your next cleaning! :)
Jenny Hansen
2024.06.29
Had my area rug cleaned. Excellent job and good price
Reply from Aero Carpet Services Ltd.
2024.07.03
Hi Jenny. Thank you so much for your kind review! We’re delighted to hear that you are pleased with the cleaning of your area rug and found our pricing fair. Your satisfaction is our priority, and we look forward to serving you again in the future. :)
2024.03.25
2024.03.25
| Canada
Rug Cleaning
Aero Carpet team did a great job on my rugs. They are new!
Date of experience: 15 March, 2024
Date of experience: 15 March, 2024
2024.03.22
2024.03.22
| Canada
AMAZING
We were so pleased with Aero Carpet services
Technician Richard was professional, polite, friendly and was very thorough and carpets cleaned up amazingly well.
We recommend them and will be using them in the future including large commercial job
Thanks again - Well done
Dave & Lorraine
Shahrzad Matin
2024.03.13
Excellent service! One of our rugs looks brand new. We took 8 Persian rugs & two chairs. Rugs are special but they did a great job. Chairs are 12 years old & in good shape so I figured it’s cheaper to clean. Worth every penny. Thank you team of Aero for such an awesome job!
Reply from Aero Carpet Services Ltd.
2024.03.13
Thank you so much for your kind words Shahrzad! We're thrilled to hear that you had such a positive experience with our service. Our team at Aero takes great pride in revitalizing and restoring items to their former glory, and we're delighted that your rug looks brand new and your chairs received the care they needed. We understand the significance of Persian rugs and are committed to providing the highest level of service to meet our customers' expectations. Your satisfaction is our priority, and we're grateful for the opportunity to serve you. Thank you for choosing Aero, and we look forward to assisting you again in the future! :)
J R
2024.02.28
Fast and friendly!
Reply from Aero Carpet Services Ltd.
2024.02.28
Hi JR! Thank you for your positive feedback! Looking forward to help you in the future😊
Jason Le
2024.02.16
Great group of people here. Highly recommend and would definitely use Aero again
Reply from Aero Carpet Services Ltd.
2024.02.16
Hi Jason! Thank you for your positive feedback! Looking forward to help you in the future😊
2024.01.05
2024.01.05
| Canada
Fabulous service, great experience!
I brought in two rugs, one had been poorly cleaned and then stored outside (dry and covered) for over two years, and the other I had just picked up off marketplace and it was FILTHY. Dirt, stains, dog hair, you name it this rug had it. I didn't have much hope to save either of them but figured it was worth a try. It was right before the holidays and I wasn't expecting them to be ready before the new year. They not only got them cleaned up BEAUTIFULLY, but they got them done before the holidays, too! Their communication was excellent, their staff are all super friendly and their service is unbeatable. I live a ferry ride away from the mainland and will never take my rugs anywhere else. The folks at Aero know their stuff. I've been gushing about them since I got my rugs home!
Date of experience: 17 December, 2023
Date of experience: 17 December, 2023