Verified Company
I am very disappointed with my experience. The visit was extremely expensive, and I was billed $400 through my medical insurance for an imaging test that was done without clearly informing me that there would be an additional charge.
I went in for evaluation of a stye, and the only recommendation I received was to continue using warm compresses — which I was already doing before the visit. I did not feel that the care I received justified the cost.
Additionally, when I called the office to ask for clarification about the bill, I was told someone would call me back with more information. No one ever followed up.
Overall, I am frustrated with both the lack of cost transparency and the poor communication.
Reply from Advanced Family Eye Care
2026.02.13
Thank you for sharing your feedback. We’re sorry for the frustration you experienced regarding cost expectations and follow-up communication. We strive to be transparent and responsive, and we appreciate the opportunity to address concerns when those things feel compromised.
For privacy reasons, we can’t discuss details publicly, but we’re glad we were able to connect directly and resolve the matter. Please don’t hesitate to reach out if you have any additional questions in the future.
For privacy reasons, we can’t discuss details publicly, but we’re glad we were able to connect directly and resolve the matter. Please don’t hesitate to reach out if you have any additional questions in the future.
