Verified Company
I’m giving Advance Appliance two stars purely for the field technician—he was fantastic, professional, and got my LG dishwasher back up and running.
However, the administrative side and billing process have been thoroughly disappointing. I scheduled a warranty repair where the parts were covered, but I was responsible for labor and shipping. I was originally quoted $298 to come out and complete the repair.
When the technician arrived, the part swap took roughly 20 minutes. Despite the quick work, my final bill came out to $350 for labor plus another $50 for shipping—totaling $100 more than the original quote for just 20 minutes of work.
Over the past week, I have reached out to request a callback twice as well as an official itemized invoice to understand why the initial quote was so far off. After 7 days, I have received neither. The administrative staff has been completely unhelpful and unresponsive.
While the physical repair was handled well, the pricing discrepancy and total lack of communication from the office staff make it impossible to recommend them.
Updating. Changing this to a 1 star review from 2 stars simply due to the ridiculous response from Advance below. A quote was provided and then exceeded by 25% even though 20 minutes of labour was completed. I'd like to reinforce the fact that I have also never received an invoice from the company after multiple requests. I'd recommend caution and avoid dealing with a company with such poor customer service. Amazing how I get an AI generated response within 1 day on here but cant get a call back explaining why the quote provided was exceeded by such an asinine amount.
Reply from Advance Appliance Ltd
2026.08.18
Thank you for your feedback. We’re pleased to hear that our technician was professional and successfully repaired your LG dishwasher. We would also like to clarify an important misunderstanding regarding how our service and warranty-processing charges work.
Our service is **not billed based solely on the number of minutes a technician spends physically replacing a part in your home**. The service process begins when an appointment is booked and accepted. It includes administrative processing, reviewing the service request, coordinating and processing the warranty claim, verifying appliance and parts information, scheduling and dispatching the technician, preparing for the repair, technician travel and service, completing the required documentation, and assuming responsibility for the completed work.
In this case, the customer was advised of the applicable rates before proceeding. The fact that an experienced technician was able to complete the physical installation in approximately 20 minutes does not mean that only 20 minutes of service was provided. Technician experience and preparation are often exactly what allow a repair to be completed efficiently.
There are also administrative costs associated with processing a manufacturer warranty claim. Although LG may provide or cover the replacement part, this does not necessarily mean that the labor, shipping, administration, processing, or other services performed by an independent service company are covered by the manufacturer.
Most importantly, when Advance Appliance performs a repair, we take responsibility for the work performed. Our pricing reflects not only the time spent installing a component but also the professional service, business liability, documentation, administration, and guarantee associated with completing the repair.
That said, we do acknowledge your concern regarding the delay in receiving an itemized invoice and callback. Regardless of the billing misunderstanding, communication should be timely, and we appreciate you bringing that part of your experience to our attention.
We are glad the dishwasher is operating again and appreciate your positive comments about our technician. We hope this clarification provides a better understanding of the difference between technician installation time and the complete service provided by Advance Appliance Ltd.
Our service is **not billed based solely on the number of minutes a technician spends physically replacing a part in your home**. The service process begins when an appointment is booked and accepted. It includes administrative processing, reviewing the service request, coordinating and processing the warranty claim, verifying appliance and parts information, scheduling and dispatching the technician, preparing for the repair, technician travel and service, completing the required documentation, and assuming responsibility for the completed work.
In this case, the customer was advised of the applicable rates before proceeding. The fact that an experienced technician was able to complete the physical installation in approximately 20 minutes does not mean that only 20 minutes of service was provided. Technician experience and preparation are often exactly what allow a repair to be completed efficiently.
There are also administrative costs associated with processing a manufacturer warranty claim. Although LG may provide or cover the replacement part, this does not necessarily mean that the labor, shipping, administration, processing, or other services performed by an independent service company are covered by the manufacturer.
Most importantly, when Advance Appliance performs a repair, we take responsibility for the work performed. Our pricing reflects not only the time spent installing a component but also the professional service, business liability, documentation, administration, and guarantee associated with completing the repair.
That said, we do acknowledge your concern regarding the delay in receiving an itemized invoice and callback. Regardless of the billing misunderstanding, communication should be timely, and we appreciate you bringing that part of your experience to our attention.
We are glad the dishwasher is operating again and appreciate your positive comments about our technician. We hope this clarification provides a better understanding of the difference between technician installation time and the complete service provided by Advance Appliance Ltd.
Larry was great! Super knowledgeable and had amazing customer service.
Reply from Advance Appliance Ltd
2026.08.18
Thank you so much for the wonderful review! We’re thrilled to hear that Larry provided knowledgeable, professional service and an excellent customer experience. We’ll be sure to pass your kind words along to him.
Thank you for choosing Advance Appliance Ltd. We truly appreciate your support and look forward to helping you again whenever you need us!
Thank you for choosing Advance Appliance Ltd. We truly appreciate your support and look forward to helping you again whenever you need us!
Mark Fixed our dryer. Very professional, fair and honest.Shared some info on how to properly use washer and dryer to avoid overloading that can cause some problems.
Reply from Advance Appliance Ltd
2026.08.18
Thank you for the wonderful review! We’re very happy to hear that Mark was able to get your dryer fixed and provided professional, fair, and honest service.
We also appreciate you mentioning the helpful tips he shared about properly using your washer and dryer. Helping our customers understand how to avoid overloading and prevent future problems is an important part of the service we provide.
Thank you for choosing Advance Appliance Ltd. We truly appreciate your support!
We also appreciate you mentioning the helpful tips he shared about properly using your washer and dryer. Helping our customers understand how to avoid overloading and prevent future problems is an important part of the service we provide.
Thank you for choosing Advance Appliance Ltd. We truly appreciate your support!
$900+ later Advance did not repair our LG refirgeator freezer.
We contacted advance stating the repair had not worked. Advance stated we could spend another $100 for some type of leak test. We declined that additional expense.
We contacted LG as the refrigerator is 5 years old. Turns out LG offers a $495 parts and labour repair option for refrigerators that are out of warranty.
LG sent out an approved LG technician, diagnosed our refrigerator as unrepairable. There was no cost to us for this home visit and diagnosis.
Before you call a repair company, contact the manufacturer.
Contacted advance for an adjustment to the $900+ we were charged. Advance again referred to the $100 leak test, then essentally ghosted us when we stood firm that the service they performed did not repair the refirgerator and we should be a 50% refund of the $900 we paid.We thought we were being reasonable requesting a 50% refund.
To date no response from Advance. Advance certainly doesnt stand behind their work in our experiance.
Reply from Advance Appliance Ltd
2026.08.18
Thank you for your feedback. We understand the frustration when an appliance continues to have issues after a repair.
When you contacted us, we recommended a leak test as the next diagnostic step to determine whether there was an underlying refrigerant leak. This testing was declined, which prevented us from completing the diagnosis and determining whether the continuing issue was related to the original repair or a separate failure.
LG's repair program is a manufacturer-supported program and is not comparable to independent service pricing.
We stand behind our work, but we must be given the opportunity to investigate a continuing issue before determining whether a refund or adjustment is appropriate. We do acknowledge your concerns regarding communication and apologize that you did not receive a timely response.
We appreciate your feedback and are glad LG was able to provide a final assessment of the refrigerator.
When you contacted us, we recommended a leak test as the next diagnostic step to determine whether there was an underlying refrigerant leak. This testing was declined, which prevented us from completing the diagnosis and determining whether the continuing issue was related to the original repair or a separate failure.
LG's repair program is a manufacturer-supported program and is not comparable to independent service pricing.
We stand behind our work, but we must be given the opportunity to investigate a continuing issue before determining whether a refund or adjustment is appropriate. We do acknowledge your concerns regarding communication and apologize that you did not receive a timely response.
We appreciate your feedback and are glad LG was able to provide a final assessment of the refrigerator.
We will never be using their services again. They charged us $141 for the service call and weren't sure if the repairs their technician has quoted us was going to fix the problem, the first quote was for $400 to fix the dryer then they called us to say it will be $900 instead and maybe more, we decided to buy a new dryer instead and wasted $141
Reply from Advance Appliance Ltd
2026.08.14
Hi Customer,
The quoted amount has to be corrected and updated it to reflect the correct estimate for your approval and no charges yet until its approved . The tech technician was honest about the condition and does not gaurantee its repair when replacing the faulty part in multiple issue condition. We apologize if this has make you upset. We ask for your understanding.
Thank you!
Advance Appliance Ltd
The quoted amount has to be corrected and updated it to reflect the correct estimate for your approval and no charges yet until its approved . The tech technician was honest about the condition and does not gaurantee its repair when replacing the faulty part in multiple issue condition. We apologize if this has make you upset. We ask for your understanding.
Thank you!
Advance Appliance Ltd
Larry was fantastic. Pleasant to deal with and worked very well.
Reply from Advance Appliance Ltd
2026.08.18
Thank you for the great review! We’re happy to hear Larry provided fantastic, friendly, and efficient service with your refrigerator/freezer repair. We truly appreciate you choosing Advance Appliance Ltd.!
Thanks Larry for fixing my microwave so quick
Reply from Advance Appliance Ltd
2026.08.18
Thank you for the great review! We’re happy to hear Larry was able to get your microwave fixed quickly and that you were pleased with the service and pricing. Thank you for choosing Advance Appliance Ltd.!