ADHD Online Reviews

Ashlee M 2025.01.12

     

ADHD ONLINE- does not care about the people and patients they serve at all. I started in October 2023 with a mandatory exam which was $300+ (even if you had a previous diagnosis, as I’ve been diagnosed since I was 20 years old). Then they require appointments with their prescribers which are $170 & you need it every 3 months but I somehow paid every month! The 1st month everything was great- I did the evaluation & got my diagnosis. I got my meds for a month & that was great. I asked for a refill in advance & got them refilled so 0 issues the first 3 mos! The issues started after I went to request my 4th RX & never stopped. They blocked me & I had to BOOK & PAY the $170 before they would even consider filling my rx. My appt lasted <5m & the 1st provider I saw had moved on & was no longer with the company. The new provider was impersonal & FAST. She also MADE ME SEE HER AGAIN the NEXT MONTH- another $200 WASTED! Refills became IMPOSSIBLE at this point! Nothing was filled on time- therefore I kept missing meds! I would have to submit many requests & even then- it still went unfilled. It was the SAME issue EVERY MONTH- when requesting refills. WHAT AN AWFUL system. My next appt & SURPRISE: it was a NEW provider. I paid the $170 & they sent the WRONG RX so I was unable to pick them up. So I paid $170 for NOTHING. Usually that’s 3 months of meds- but I didn’t even get 1 month worth because I SUDDENLY get an email saying we no longer have providers in my state & then that was IT!!! They claimed they would have a new one in 2 weeks & it’s been months & NOTHING No Courtesy refill because of the lack of providers- NOTHING! THEY DID NOT PROVIDE ME WITH ANY ASSISTANCE OR HELP FROM THAT POINT ON. NO transferring of my care. NO FORWARDING MY RXS TO A PARTNER COMPANY. NOTHING AT ALL. SO NOW after spending over 1k for visits & assessments- I basically have to start over with another online provider. I also got burned $170 at the end!

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Noelle H 2024.12.12

     

The service I received significantly deviated from what was advertised. ADHD Online claims to offer a thorough, detailed clinical evaluation that is recognized and accepted by doctors nationwide. However, the reality was far different, with multiple issues constituting a bait-and-switch and false advertising. 1. Misrepresentation of Medical Acceptance: One of the key selling points advertised by ADHD Online was that the results would be accepted by medical professionals across the country. However, after receiving the assessment report, I discovered that this claim is untrue. Several doctors I consulted did not recognize or accept the results, deeming the report inadequate for clinical purposes. This false claim was a major factor in my decision to purchase the service, and its failure to deliver on this promise is a clear case of misrepresentation.2. Bait-and-Switch Advertising: ADHD Online's advertising emphasizes a comprehensive, personalized evaluation, but the product delivered was anything but that. After submitting my assessment at 6:30 p.m. Central Time on 8/27, I received a report less than an hour later, by 7:38 p.m. It is not plausible that my responses were thoroughly reviewed in such a short time. The report was generic, rushed, and failed to provide any meaningful clinical insight or individualized recommendations. The rapid turnaround and poor quality suggest the service provided is far from the "comprehensive" evaluation promised in the advertising materials.3. Under the consumer protection act, it is unlawful for a business to make false representations regarding a product's characteristics or benefits, which is exactly what occurred here. Specifically it prohibits misleading representations about a products acceptability in medical practices and false representations regarding a product's characteristics and benefits, such as the promise of a detailed and clinically valuable report.

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Katherine M 2024.09.17

     

After reading some of the reviews on here, I wanted to write one myself to talk about the positive experience I've had. I have struggled my whole life with symptoms I didn't know were ADHD until I became an adult. It is very common for these symptoms to be overlooked in women when they're young since most ADHD studies were conducted with male participants until very recently. It took me three days to complete the assessment (with frequent breaks because.. you know.. ADHD) and I received my results the next day from a psychologist licensed in Michigan. I brought my results to my PCP and they reviewed the full 30+ page report with me to discuss my options moving forward. My only complaint is that I didn't seek help sooner; I can only imagine how much easier my life could have been had I found the help I needed while I was still in school.

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Levyn S 2024.07.12

     

This company is aweful. I was told by my medical provider to use this company to get a quick adhd diagnosis because it was believed that was what I was suffering from instead of anxiety. Several attempts at treatment for anxiety over several years didnt work. After taking assessment, Doctor claimed I had insomnia even though I reported getting 7-8 hours of sleep at night, plus naps when possible. He also claimed I was significantly depressed even though I never reported any depression symptoms. Said I didnt prove symptoms occurred before age 12 either. Contacted customer services and they said to submit and email explaining my symptoms and why I didnt agree with doctors diagnosis. After submitting info, I didnt hear anything back for almost 2 weeks. Contacted support again and they said they would contact doctor. Doctor almost immediately responded with same diagnosis, saying even though I showed all symptoms, he was NOT changing his diagnosis. Its extremely frustrating to pay for a service and be told yeah you show all the symptoms, but Im gonna say youre severely depressed and an insomniac even though thats 100% false. Now customer service wont even answer when I call. *** left several voicemails with no return call. I believe the doctor got mad when I reported that he had not done his job properly. I believe that he is also not trained in womens adhd symptoms. I also feel like this is a result of a man in power trying to belittle a woman that is trying to get help for her condition to make her life better. All in all I cant believe that in trying to improve my quality of life, I have been treated like this. I will never recommend this company to anyone and I have already told my healthcare provider what happened and to not refer anyone else to this company. This is why so many women dont try to receive treatment. We are always belittled and told we are crazy, depressed, etc. I give this company 0 stars.

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Samantha K 2024.04.10

     

Currently 9:15 ET and their phone system is still off. So I cannot call to get an update on a prescription that was incorrectly put through almost 1 week ago. I was told yesterday the issue would be fixed that same day. If you are going to be a reputable company please turn your phone system on after 9am ET. And any update on my issue being resolved?

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Qiyam A 2024.04.05

     

You made me pay for an assessment, only to force me to see a different provider in person, who will make me take in another evaluation and handle my case. So this whole service is a waste of money, where you shuffle people who need help, taking advantage of the ignorance of their treatment options, in addition to the nontransparent costs associated with doing business.

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Austin C 2024.03.20

     

This service has been terrible. It has been 2 weeks and I have spent $600 and was diagnosed with ADHD through them and have proof of an ADHD diagnosis from many years *** and I was even prescribed medication for this ADHD many years ago and they have still not gave me any medication at all. This whole process has been very troublesome and has made me very upset and frustrated and just overall sad and disappointed.

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Trent B 2024.03.15

     

Scam. Despite taking the assessment and receiving a diagnosis of "Attention-deficit hyperactivity disorder, predominantly inattentive type" the doctor I met with completely dismissed the assessment results and my responses, attempted to pin the adhd symptoms on my depression, and refused to provide any treatment.

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Karson B 2024.03.06

     

 ADHDonline was a life saver for me when I discovered their services two years ago. My life improved tremendously after being diagnosed and treated for ADHD which I’m truly grateful for. However I’m more grateful for Dr. Holliday and the way she has treated and continuously worked with me these past two years and is honestly the only reason I’m willing to keep paying more and more for appointments as they continue to get more expensive and becomes difficult for me to afford. Overall besides the price increase, I’m extremely happy and grateful for the services, support and treatment I’ve received through adhdonline.

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Connor O 2024.03.06

     

horrible experience. This company needs to be formally investigated for medical malpractice and medical negligence. They are a fraudulent company that does not operate under the medical guidelines and will prescribe you medication and then stop responding. They have blocked my phone number and do not respond to any emails or requests. It is like trying to communicate with a child. DO NOT use this company whatever you do. They are a horrible medical provider and need to be sued with a class action lawsuit for medical negligence and gross negligence.

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Corey F 2024.03.06

     

I am on my second month of treatment and have a good experience. It's straight forward, you take the assessment, schedule and pay for your appointment, and then meet with your doctor. I have not had to deal with customer service, so I can not speak about their level of service. Lodico has answered every question I have had and even went into great detail on some thing I was curious about and wanted clarification on.

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Katy F 2024.03.05

     

Total scam. The doctor wouldn’t listen, was very argumentative and didn’t help. What a waste of $400! Complete and total scam.

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Tabitha M 2024.02.28

     

They literally ignored every symptom. I specifically wrote I'm only currently anxious BECAUSE I'm failing school due to my symptoms and they dismissed me and diagnosed me with anxiety and depression. $180 for absolutely nothing. Apparently they're a known scam under a new name!

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Tyler K 2024.02.19

     

Worst group of doctors you will ever meet. Biggest waster of time and money ! Beware!

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Brandon C 2024.01.19

     

My experience is the same as everyone else. This company provides help and meds for mental health. You are not supposed to skip days or miss medication. My current pharmacy is out. I put in a transfer request to transfer my script to the only pharmacy in town that has it. 24 hours have passed and no response. I reach out to see what is going on. Today is Friday. I was told 24-48 hours for them to respond. Well they can respond to argue, belittle you, and tell you "well tough". A real brick-and-mortar office will have the prescription transfer done in minutes or give you a script to take to your pharmacy of choice. Not here. You have to wait. Now it is Friday at 5 and they are closed. That means now Monday at the earliest before I can get my meds filled. That means at least 4 days (if it gets done Monday) with no meds. This is after spending $199 for a consult, and an additional $199 for another virtual consult that is good for 30 days. A regular office would have been a single $130 visit and much better customer service. Now the only response I have gotten is "would you like to keep your request open or go to a different provider". Again they can respond with threats and arguing but not to help.

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Tiona M 2023.11.08

     

I have been reading the comments. I am very pleased with this company and honestly quite happy with the treatment plan and response time.

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Ap P 2023.10.29

     

Easily one of the worst "telehealth" experiences of my life. Dr A is an argumentative *******. ADHD will diagnosis you then when talking to a doctor, the doctor will brow beat you, belittle you, make demeaning comments and on top of this argue the diagnosis another doctor has written. I was there for ADHD help, and all Dr ******* Allen did was beat me up for a nonrelated depression issue that's well handled. Run background checks on their doctors, only 1 of them can actually pass... That's who you're dealing with, that's who's hands your relying on... People that can't even take care of themselves. They just want your money, that's it. This website shouldn't exist. Telehealth DOES NOT WORK. Wolves disguised as sheep.

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Jj C 2023.10.20

     

After paying an initial appointment fee of like 250$ you will be seen and diagnosed. They will give you a prescription for one month and tell you you need to book an appointment the next month to get more. That appointment will be 170$ and be a 5 minute zoom call. They will only prescribe for 3 months so every 3 months you pay your 170$ for the 5 minute call to keep your prescription going. You do not have any means of communicating eith the psychiatrist other than this zoom call. If you need to contact them you will have to submit a zendesk ticket and in 2-5 days a customer service person will relay your message to the psychiatrist. They will then message you what the psychiatrist said and if you need to reply expect another 2-5 days for them to parrot your message over again.

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Cate R 2023.10.05

     

The provider was fine. **************** is unlike anything I have ever experienced. Getting in touch with anyone is difficult and when you do, prepare for complete and utter disappointment. Unprofessional, rude and not patient center in any way. Run! Dont waste your hard earned money or your time with this company.

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Mary M 2023.09.08

     

SCAM! DO NOT USE COMPANY DO NOT USE THIS COMPANY. They do not care about patients. They care about money. $169 for a 5 minute video call to prescribe medication. And then you ask for your rx to be filled and it takes weeks to get a response just to be told you need a new appointment which isn’t true. They should be shut down and I hope someone files a class action lawsuit.

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