Verified Company
Advertisement
Absolutely disgusting service. Disrespecting elderly people who they are there to help and laughing at them when they leave. Lynn you are not fit to work there and the male volunteer needs to be vetted correctly, His people skills are non existent. They are certainly not there to help the aged!!
Reply from The Elton Centre (Age Concern Stourbridge)
2024.06.22
We appreciate your review and note your concerns. Our organization is proud to have dedicated and compassionate volunteers who work tirelessly to support elderly people. These volunteers are highly valued and undergo extensive training to ensure they can provide the best possible assistance.
However, there may have been a misunderstanding regarding the situation you described. Our volunteers adhere strictly to our guidelines and protocols, ensuring that they offer accurate and helpful advice to those they assist. Their primary goal is to help individuals navigate the often-complex world of state benefits and other necessary services, however there are and will be circumstance that are beyond their remit.
You have also contacted Age Concern directly via email and we will be in touch to provide an opportunity to discuss your concerns further or provide more details about your visit.
David Harbach
Chair of Trustees
However, there may have been a misunderstanding regarding the situation you described. Our volunteers adhere strictly to our guidelines and protocols, ensuring that they offer accurate and helpful advice to those they assist. Their primary goal is to help individuals navigate the often-complex world of state benefits and other necessary services, however there are and will be circumstance that are beyond their remit.
You have also contacted Age Concern directly via email and we will be in touch to provide an opportunity to discuss your concerns further or provide more details about your visit.
David Harbach
Chair of Trustees
Advertisement
Advertisement
Advertisement
Lovely and clean centre staff very welcoming highly recommend.
Reply from The Elton Centre (Age Concern Stourbridge)
2023.10.23
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a good experience with us. We strive to provide a high standard of customer service, and we're glad to hear that we succeeded. Thanks again!”
Advertisement