Verified Company
Florin did an excellent job of servicing our boiler. He explained the work that needed to be done, the issues he found and what needed to be done to resolve them. He ensured the area all around the boiler was protected and thoroughly cleaned up afterwards. I’d thoroughly recommend ACF.
Thank you for such great service. Communication was easy and it was really useful to receive an appointment reminder before the actual visit.
At the end of the job l felt very comfortable about asking a few questions that I had re the finished job, and was answered clearly and with patience and respect. The pricing for the work was extremely competitive and the quality excellent.
I would happily recommend ACF Plumbing to anyone requiring plumbing work……
Just done annual boiler service. Arrived on time and completed work quickly and efficiently. Noted any issues for possible follow up. Well done.
Reply from ACF Plumbing and Heating Limited
2025.01.15
Thank you for the 5-star rating, Jim! We appreciate your support and look forward to serving you again.
100% The best plumbers I ever used.
Actually listen to what you want.
Actually answer questions.
Actually get the work done when they say they will.
I used them to install full system when we moved in and servicing every year since. Very reasonably priced. Very easy to work with.
Please please please try out the booking took on their website. It's so good but they joked the other day that I'm the only customer that uses it.
Heartfelt recommendation from me.
Unnecessary parts changing
Reply from ACF Plumbing and Heating Limited
2025.11.07
Thank you for taking the time to share your feedback.
After reviewing our records, our first visit to your property was in January 2024. At that point, our engineer found that the system was heavily contaminated with sludge. As the system is over 20 years old and based on an old gravity setup, we advised a power flush, pressurisation, and the installation of a magnetic filter. A quotation was provided, but the work was not approved.
You contacted us again in October 2025 with further issues. During this visit, our engineer found:
• A burned-out heating port valve
• A faulty dual-channel programmer
• The system still unpressurised
• Significant sludge still present
• The hot-water port valve deteriorating
• Leaks from the boiler and other areas due to age and lack of maintenance
All findings and the recommended repairs were explained fully during the visit.
Two weeks later, the system failed again. Unfortunately, this is expected on an ageing system in poor condition when essential repairs and maintenance are not carried out. Replacing a single failed component cannot restore long-term reliability if the underlying issues remain unresolved.
We are proud of the service we provide and of the 300+ verified 5-star reviews from long-term customers who follow the maintenance recommendations and therefore have systems that run reliably for many years.
Respectfully, leaving a 1-star review does not resolve the underlying faults with your central heating system. The issues we identified in 2024 and again in 2025 still remain, and until the recommended work is completed, the system will continue to fail.
We remain available and willing to assist you should you choose to proceed with the required repairs.
Kind Regards
ACF Team
After reviewing our records, our first visit to your property was in January 2024. At that point, our engineer found that the system was heavily contaminated with sludge. As the system is over 20 years old and based on an old gravity setup, we advised a power flush, pressurisation, and the installation of a magnetic filter. A quotation was provided, but the work was not approved.
You contacted us again in October 2025 with further issues. During this visit, our engineer found:
• A burned-out heating port valve
• A faulty dual-channel programmer
• The system still unpressurised
• Significant sludge still present
• The hot-water port valve deteriorating
• Leaks from the boiler and other areas due to age and lack of maintenance
All findings and the recommended repairs were explained fully during the visit.
Two weeks later, the system failed again. Unfortunately, this is expected on an ageing system in poor condition when essential repairs and maintenance are not carried out. Replacing a single failed component cannot restore long-term reliability if the underlying issues remain unresolved.
We are proud of the service we provide and of the 300+ verified 5-star reviews from long-term customers who follow the maintenance recommendations and therefore have systems that run reliably for many years.
Respectfully, leaving a 1-star review does not resolve the underlying faults with your central heating system. The issues we identified in 2024 and again in 2025 still remain, and until the recommended work is completed, the system will continue to fail.
We remain available and willing to assist you should you choose to proceed with the required repairs.
Kind Regards
ACF Team