Thank you for your 4-star rating, Ernestine! We appreciate your feedback and are thrilled to hear about your positive experience with us. If you have any suggestions on how we can make your experience even better next time, please let us know. We look forward to serving you again soon!
John Monaco2025.12.09
Pierre was excellent. He took the time to explain everything he was doing. I hope to get him every time I need my unit serviced.
Thank you for your kind words, John! We are delighted to hear about your positive experience with Pierre. We appreciate your feedback and look forward to serving you again in the future.
Daniel Rossner2025.12.09
Excellent service, I would highly recommend for your heating and cooling needs.
Dear Steve,
Thank you for sharing your feedback, although we're disappointed to hear about your experience. We take every customer's satisfaction seriously, and it's disheartening that we fell short of your expectations.
We genuinely value your perspective and would like to understand better what aspects of our service did not meet your needs. Your insights are crucial to improving our services for future customers. Please feel free to reach out to discuss this further.
Thank you once again for your feedback.
Best regards,
Julie Vidal
Office Manager
A/C Authority
Thank you so much for your kind words, Kathy! We strive to provide excellent service and professionalism at AC Authority. We are delighted to hear that you had a positive experience with us. If you need any further assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future.
Thank you so much, Dale, for your 5-star rating! We are delighted to hear about your positive experience with us. If you have any more feedback or need assistance, feel free to reach out. We look forward to serving you again soon! #CustomerSatisfaction #FiveStarReview
Thank you so much, Pat, for your 5-star review! We are thrilled to hear that you had a great experience with us at AC Authority. We appreciate your support and look forward to serving you again soon.
Shannon Payne2025.11.04
What a great experience from call to install. Very happy with This great company.
Thank you so much, Shannon! We are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we aim to provide excellent service from start to finish. We appreciate your support and look forward to serving you again in the future. #CustomerSatisfaction #TopRated
John Arntzen2025.10.30
Very prompt professional service. Did system check and added refrigerant for no charge. Appreciated the honest assessment of my system’s condition by the technician. I will definitely call them back for any future service needs.
Thank you for the kind words, John! We're thrilled to hear you had a positive experience with our team. Your feedback is invaluable to us and we look forward to assisting you with any future HVAC needs.
Michael Venazio2025.10.28
Quick response and worked with manufacture to obtain needed part. Clean, efficient and work done right on the first visit. Best around
Thank you, Michael, for your kind words and 5-star rating! We're thrilled to hear that you had a positive experience with our services. At AC Authority, customer satisfaction is our top priority. We appreciate your feedback and look forward to serving you again in the future.
Mike2025.10.28
Pierre did a great job on my system! He made sure to clean everything and showed me before and after the pictures he also installed a UV sterilizing light to keep my system mold free 10 out of 10.
Thank you for the 5-star review, Mike! We're delighted to hear that Pierre provided you with outstanding service. It's great to know that he went above and beyond to ensure your system was clean and efficient. We appreciate your feedback and look forward to serving you again in the future!
Diane Borkowski2025.10.26
Highly recommend A/C Authority, very professional;, dependable & provide prompt service
Thank you so much for the 5-star review, Diane! We are thrilled to hear that you had a positive experience with our team at A/C Authority. Providing professional and prompt service is always our top priority. We appreciate your recommendation and look forward to serving you again in the future.
Thank you, Ralph, for your kind words! We are thrilled to hear that you found our services to be professional and informative. Your satisfaction is our top priority. If you have any more questions or need further assistance, feel free to reach out to us. We look forward to serving you again in the future!
Robert Soligny2025.10.01
Above and beyond...you don't get that from many businesses these days and even less in this business. Worth every penny!
A/C Authority did a fantastic job on my home. They were professional and everything went so smoothly. The new AC unit I purchased works like a charm and everyone at the company was super friendly. The system was installed without delay and everything was affordable and state-of-the-art. I highly recommend giving them a call for all of your AC needs! Seriously....
Thank you so much for your amazing feedback! We're thrilled to hear that our team at A/C Authority provided a professional, smooth experience and that your new AC unit is working like a charm. It’s great to know you found our installation prompt, the system state-of-the-art, and our pricing affordable.
We truly appreciate you mentioning the services we provided, A/C system maintenance, HVAC system maintenance, AC installation, A/C system repair, and thermostat repair. Our team takes pride in delivering friendly, high-quality service across the board.
Thank you again for the recommendation! We're always here for any of your AC needs.
NulaMae Gee2025.09.29
DO YOUR DUE DILIGENCE and get a second opinion/estimate before using this company. They came out to service my unit when it stopped working. They are in the business to sell new units. Their quote to repair was so high (3500-4K) that it seemed like a no brainer to replace the unit for 9K. They wouldn't even get the unit up and running temporarily until I could decide. Needless to say, I got another company to come out and they repaired my unit for $250. I'm very disappointed in the ethics of this company.
Hi NulaMae — Kyle Ricciardi, owner of A/C Authority, here. I’m really sorry your experience left you feeling disappointed. That’s never the outcome we want.
Our technicians are trained to present safe, code-compliant repair options with full parts/labor pricing and warranty coverage. We also decline temporary “get it running” fixes if we believe they’re unsafe or likely to fail again quickly. I do want to reassure you that we complete hundreds of small repairs every year, and our goal is always to provide honest, lasting solutions. On occasion, we can get things wrong—and when that happens, we take it seriously.
I’d like to personally review your work order and the other company’s invoice. If we misdiagnosed, missed a simpler fix, or didn’t live up to our standards, I’ll make it right—including a no-charge second look and discussing any appropriate adjustments.
Thank you for the feedback—it helps me coach our team and improve how we explain options so customers can make confident decisions.
Kimberly, it was a pleasure working with you and doing our best to improve your quality of life with indoor air quality specialization.
Wendy Freeman2025.09.26
Very professional, explained what he needed to do. They put in the a/c a few years ago and every year they do preventative maintenance on it to make sure it is running good.
Thank you so much for the kind words, Wendy! We are thrilled to hear about your positive experience with our services. Our team always strives to provide professional and efficient HVAC solutions, and we are delighted to know that you are satisfied with our preventative maintenance. Your support means the world to us!
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