Well, disappointing to pick up an order with an incomplete quote. Was told plenum would be $200. At pick up, it was $300, due to an undisclosed $85 labor fee. Why wasn’t this included with quote? When you ask for cost, you want the full amount explained. Poor customer service. Be sure you get the complete price before your buy.
Very unprofessional service for a large company. Crew arrived at 8:40am to replace a water heater in the attic. Crew was nice and began to work but chief complained about stair way to remove which was already modified and some wood work taken off already to make job easier.removal. Replaced water heater then complained about putting stairway back up,told me to junk it and get a ladder and cover hole with styrofoam. Advise d crew to put back and I would put trim back on.Crew put stairway back all crocked and unsafe to use. Had to get help, borrow a ladder and fix back properly. I'm handicap and they showed no concern and rushed the entire job. Charged five hours for three hours of work if they would have took a little time and slow down the stairway would have been so easier to reinstall. Dissatisfied, would not recommend
ACA and Austin Waters are amazing. We were absolutely dying without air at our office, and we needed a serious upgrade. In the midst of the hottest times of the year, no one was available to come see us. But Austin came to the rescue. He was knowledgeable, thorough, kind, and professional. He inspected everything, got us a quote quickly, and then spurred our service into action. Mike at ACA was amazing, too. They worked together to make it possible to keep our business open. We cannot thank them enough!
In short knowing they can’t get parts for a unit , they charged me 312. For a trip to my house to tell me to buy a new one from them for 2,400 and if I buy it they won’t charge me. I purchased same unit new for 518.00 it’s a scam I called for manager. He did not call me back but cashed my check over night I will never trust this company. There are more honest people out there. This is a scam
Just as their commercial says, ACA helped me avoid "premature replacement." A few years years ago a local competitor wanted to replace my AC system. I then called ACA and they said it didn't need to be replaced yet. When it did come time replace my system this year I called on ACA again. Their service and sales team were very courteous, professional, and efficient. Best of all they even offered me interest-free financing!
They were a little late no notice and their quote a little high. they came out to my also came out to my daughter and son in laws to quote a water heater they charged almost $400 to come out for 15 minutes just to tell them they needed a water heater and quoted them $1,900 for a $400-$500 dollar water heater this business is a robbery
I called on a Thursday during the holidays and they came out the following day. The plumbing technicians were very thorough in finding the leaks and diagnosing the issues we had after last week's freezing weather. They were able to take care of our most pressing issues and did so in a very timely manner. I will continue to use ACA for all of our future needs when they arise.
Additionally, they technicians were extremely friendly and explained everything they fixed. Thomas and his partner did a fantastic job. I highly recommend ACA for everyone.
Technician Tanner arrived at home assessed the situation and quickly worked to repair. Tanner was very friendly and knowledgeable about the repair and explained everything to me.
Dispatcher Joy communicated well letting me know when Service technician would arrive and about how long the repair would take.
I was one of the 'lucky' ones to have my pipes bust during this cold system.(Dec2022) When I first discoved the leak on Saturday I got the answering service. I was contacted by 'Taylor' within 15 minutes. After our conversation I knew I was on good hands. Unfortunately, because of the steeper Holiday rate, I did have to wait to get my repairs done. On Tuesday I reached out to schedule my repair. Again I recieved a call back within 15 minutes. And within 40 minites I had someone out at my house. He checked all my piping for insulation, in addition to repairing my leak. It all was done in just over an hour. My plumber was not only polite but he took the time to explaine what had happened in a way that I could understand. This is important because I will need additional work on a later date. (Very old and strange piping.)
I look forward to working with ACA in the future.
I live in DeRidder and have family there in Alexandria that was living in their home without water for 3 days. I called ACA the day before Thanksgiving and they responded with YES we will go out this afternoon and see what we can do. ACA took care of the problem, water was restored and my family was able to celebrate Thanksgiving! THANK YOU ACA for your Integrity, Dependability, and Professionalism!!!