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Reviews (132)
Majesty Coates
2024.03.07
I simply could not be more impressed with A1 Granite! I’ve had laminate countertops since we built in 1998, and I’ve always wanted granite. I went to see Betty on NE Capital Circle on Tuesday, 2/27, and then drove out to the warehouse to look at granite. I found something I loved and got a quote right then that I thought was VERY reasonable and affordable! Friday of that same week (3/1), someone came out to measure, and today (Wednesday 3/6) my countertops are already installed! How refreshing to find a company that calls when they say they will and shows up on the day they’re supposed to (early both times!!). Everyone was so polite and professional! The installers cleaned up my kitchen behind themselves so well (they even blew leaves off my driveway - NOT part of their job! lol!) This was - by far - the best experience with any kind of home improvement contractor that I’ve EVER had!! I’m just amazed at how easy the whole process was - one day for me to speak with Betty and go pick out granite, one day (for ~an hour) to measure, and one day (~3.5 hours) to install!! Only three days in, and now I’m a VERY happy customer! Thank you A1 Granite!! You are all just phenomenal, and I appreciate every single one of you!! ❤️
Stefanie Ibertis
2024.02.28
Betty and everyone at A1 Granite were amazing to work with. From day one meeting Betty to the day of counter install, it has been nothing but a great experience. They have an immense selection of material to choose from, and worked with us on every detail. It didn’t take long after getting measurements to get everything delivered for install. I would definitely recommend A1 Granite to all of our family and friends!
Dear Stefanie, thank you for your kind words. We're glad you had a positive experience with us and appreciate your recommendation. We look forward to serving you again. Best wishes!
Amy Wilson
2024.02.23
A1 Granite did a beautiful job with our new granite countertop. We are so happy! The staff at the office, the person who came to take measurements, and the installers were all friendly, professional, and knowledgeable in their craft. Betty is wonderful to work with! We highly recommended A1 Granite!
Dear Amy, we're thrilled to hear that you're happy with your new granite countertop. Thank you for your kind words about our team, especially Betty. Your recommendation means a lot to us!
Mike Plummer
2024.02.22
A1 Granite installed quart countertops and they did a great job. They also had the best pricing of the estimates I got. Betty and Camilla were very helpful, as well. I would recommend A-1 Granite.
Dear Mike, we're thrilled to hear about your positive experience with our countertops and staff. Your recommendation means a lot to us. Thank you!
Matthew Portwood
2024.02.22
We have had a wonderful experience at A1 Granite. Betty came highly recommended and she proved to be outstanding. She was always so prompt and dependable; she did just what she said she was going to do. Excellent choices and prices. We were so impressed we immediately used her for other parts of the house. Camilla was also excellent. She was so patient and helpful while we were making our choices. She called to confirm appointments and made things happen. Everyone was so friendly and professional.
Dear Matthew, thank you for your feedback! We're delighted to know Betty and Camilla met your expectations. We appreciate your trust and look forward to serving you again.
Rebekka Wade
2024.02.21
Valentina was amazing to work with and the counter tops turned out beautifully!
Thank you for your kind words! We're thrilled to hear that you had a great experience working with Valentina and that you're happy with the outcome of your countertops. Your satisfaction is our priority, and we're grateful for the opportunity to work with you. If you ever need anything in the future, please don't hesitate to reach out.
Best regards,
A1 Granite Team
Dawn E Haggerty-Realtor
2024.02.05
Love, Love my new countertops! They were installed within 2 weeks, Valentina kept me up to date on when they would be installed, and followed up afterwards to make sure we were happy with the project! The gentlemen who installed them were courteous and cleaned up afterwards. I highly recommend A1 Granite!
Dear Dawn E Haggerty, We're thrilled to hear you love your new countertops! It's great that Valentina and our installation team met your expectations. Appreciate your recommendation and kind words.
Laurie
2023.12.27
I would highly recommend A1 Granite. My kitchen counters are beautiful!! Great communication from start to finish! Thank you
Dom Marin
2023.10.25
What a wonderful experience. My wife went to many countertop dealers and when she met Betty my wife said I found who I want to work with and purchase from. Betty and her crew of installers were amazing. The installers were so polite and nice they even took a few mins to joke and play with our youngest daughter. If you want a wonderful experience and a competitive price do yourself a favor and don't shop around just go to A1 Granite you will not be sorry.
Elena Garciaravelo
2023.09.22
Wonderful job, very easy to work with, the team made the process very easy for me, and my kitchen looks beautiful!!!
Julia Causseaux
2023.08.04
I am so pleased with the job A 1 granite did and would recommend them to anyone. I had a new construction job with many unique granite/quartz needs; such as custom backsplashes and detailed designs. They are incredibly meticulous, and did such a great job that I hired them for my outdoor kitchen as well. I am so happy and cannot say enough nice things about Betty and her team. Highly recommended.
wendy rutter
2023.07.14
What a great experience from start to finish!
Valentina was wonderful about finding and ordering marble to match an existing piece in my home. The installation was excellent and professional. They had the material when promised, were perfectionists with caulking and sealing seams. Highly recommend.
Dear Valued Customer,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that your journey with A1 Granite LLC, from start to finish, met your expectations.
Valentina takes great pride in her work, and we're delighted that she was able to assist you in finding and ordering the perfect marble to match your existing piece. We believe that attention to detail is key, and it's fantastic to hear that our installation team upheld that standard during your project.
Your recommendation means a lot to us, and we appreciate your kind words and trust in our services. If you ever have any more projects or need assistance in the future, please don't hesitate to reach out. We're here to help!
Once again, thank you for choosing A1 Granite LLC. We look forward to serving you again in the future.
Best regards,
The A1 Team
Adam Benvenisty
2023.06.08
I don’t want this to get lost in the rest of my review, the finished product that we received was exactly what we wanted, and we could not be happier with the result. If this review was based off the result only, it would be a 5/5.
Our issues, and the main reason for a 3/5 is their customer service. There was one time throughout this whole process that they arrived at the time stated and that was for measurements. The gentleman who measured the space was prompt and paid great attention to detail.
Our bad experience comes with everything having to do with installation and communication. First, we had a date on the calendar for installation for a little over two weeks. The day before we are supposed to get installed, we get a call that they need to push to the middle of the next week. We had other work being done on our kitchen, so that caused us to push back that as well.
The day of installation, they came two hours after the time that they told us they would be there. In addition, they go to install the piece over our sink and the installer realizes that not enough was cut to accommodate our sink, so they had to leave and re-cut the piece, with installation the next day. The following morning, we called to find out what time they would be there and were told 3pm. They did not show up until about 5pm. Before they came, we wanted to know roughly how long it would take because we had to leave the house no later than 6:30PM. They assured us that it would take 40 minutes since they had already removed the existing countertops the day before. It ended up taking 2 hours and 40 minutes.
If you are going to come late, I would rather you give me a 2-hour window and say we will be there between 3-5, then being told 3 and being 2 hours late. I think the biggest frustration is that there was a lack of communication throughout the process.
They would never call us to inform us of delays, we would only find that out if we called. We had even asked to speak to the owner and were told he would call us back, but didn’t get that for two days, and when we finally asked again if he was around, we were told he was out of the country for two weeks.
Dear Adam Benvenisty,
Thank you for taking the time to share your experience with us. We greatly appreciate your kind words about the finished product and are delighted to hear that it met your expectations. Your satisfaction means a lot to us, and we value your feedback as it helps us improve our services.
We understand and sincerely apologize for the inconveniences you encountered with our customer service and communication during the installation process. We fully acknowledge the importance of punctuality and effective communication in providing a smooth and hassle-free experience for our customers. Please know that we take your concerns seriously and are committed to making the necessary corrections to ensure a more seamless experience for our future customers.
We deeply regret the delay in installation and the subsequent rescheduling that affected your overall kitchen project. We understand the frustrations that arose from these delays and the miscommunication regarding the estimated installation time. We apologize for any inconvenience caused.
In light of your feedback, we will be implementing several measures to improve our communication channels. Moving forward, we will provide clearer timelines and establish regular updates to keep our customers informed of any changes or delays that may arise. Additionally, we are revisiting our installation process to ensure that all necessary measurements are accurate and accounted for before the installation date, eliminating the need for re-cuts and further delays.
Regarding your request to speak with the owner, we apologize for the delay in getting back to you. Our owner, unfortunately, was out of the country during that period, which caused the communication gap. We understand the frustration this may have caused, and we deeply regret any inconvenience experienced as a result. We have taken note of this situation to ensure that such delays in communication do not occur in the future.
Once again, we genuinely appreciate your feedback and your trust in our services. We value you as our customer, and we assure you that your concerns have been heard and addressed. If there is anything further we can do to assist you or if you have any additional feedback, please do not hesitate to reach out to us directly.
Thank you for bringing these matters to our attention, and we look forward to the opportunity to serve you again in the future.
Clay Veen
2023.03.18
Great service, staff was extremely knowledgeable and willing to accommodate our needs!
Thank you so much Clay Veen for taking the time to leave a positive review of our company! We are thrilled to hear that you had a great experience with us and that our staff was able to accommodate your needs. If you have any pictures of your project that you would like to share, we would love to see them! We're also always ready and willing to collaborate with you on any future projects that you may have. Thank you for recommending us to your friends, and we look forward to serving you again in the future!
Sandra Bell
2023.03.02
Thank you A 1 Granite. My countertops are gorgeous. You did everything you promised and more. You are efficient, your team is very professional Thank you for making this process stress free!!!!
Great to hear that you had a positive experience with A 1 Granite! We appreciate your feedback and are thrilled to know that your new granite countertops look gorgeous. Our team strives to provide exceptional service and exceed expectations, so it's rewarding to hear that we succeeded in making the process stress-free for you. Thank you for choosing A 1 Granite as your countertop provider. We hope to have the opportunity to work with you again in the future.
Nicole Ford
2023.03.01
A1 Granite was amazing to work with. From the office staff to the installers, everyone was professional, hard working and went above and beyond. I would highly recommend them and I would absolutely use them again!
Thank you so much for your kind words, Nicole! We are so glad to hear that you had a great experience with us. We look forward to working with you again soon!
This has been the most pleasant experience i have had in my kitchen self renovation project. I originally looked to both Home Depot and Lows for quotes on this Kitchen counter project. I was unconfutable with the lack of knowledge from both.
In researching local companies I came across A1 Granite and am extremally happy. The encounter with Nicolas Carranza and his team of professionals enabled me to make a buying decision without seeking completive offers.
The buying process and the installation was flawless. The installation was on time and the installation team were not only professional in the process, they also was very concerned with my satisfaction in both the product and installation.
I do not normally do reviews however, I felt compelled to do this one. Five Stars Plus
Thank you so much for your kind words, Ed! We are so glad to hear that you had a pleasant experience with us and that our team was able to help you make an informed decision. We appreciate your feedback and are glad that you are satisfied with the product and installation.
Tyler Huston
2022.12.14
Betty and her team are great. Betty helped us in her showroom and provided us guidance and options without trying to push us in any direction.
In addition, her installation team showed up on time, did a great job installing, and cleaned up to make the house look like it was before they came, other than the new countertops.
Great business!
Thank you for taking the time to leave a positive review of A 1 Granite! We are thrilled to hear that you had a great experience with our team, from your showroom visit with Betty to the installation by our skilled team. Our goal is always to provide the highest level of service to our customers, and we are glad that you found our guidance and options helpful without feeling any pressure. We're also happy to hear that our installation team arrived on time, did an excellent job, and left your home clean and tidy. Thank you for choosing A 1 Granite as your countertop provider, and we hope to have the opportunity to work with you again in the future.
Amanda Rentz
2022.12.14
Working with A-1 Granite was simply a dream! They were very professional and delivered when promised. Phenomenal Customer Service!! The entire experience was hassle free and fantastic! We absolutely love our countertops and appreciate the expert advise we were given. Happy Customers. Adam and Amanda (Bainbridge, GA)
Thank you for choosing A 1 Granite as your countertop provider and for taking the time to leave such a positive review! We're thrilled to hear that you had a dream experience working with us and that our team delivered as promised. Our goal is to make the process as hassle-free as possible for our customers, and we're delighted to know that we achieved this for you. We appreciate your kind words about our phenomenal customer service and expert advice. It's always rewarding to know that we have helped our customers achieve their vision for their home. Thank you again for choosing A 1 Granite, and we hope you continue to enjoy your beautiful new countertops!
Cheri Coley
2022.12.01
Top notch customer service! From the purchase to the install, this company is very professional. We will always use A1 Granite for our granite needs.
Thank you for taking the time to leave such a positive review of A 1 Granite! We're thrilled to hear that you had a top-notch experience with our company, from the purchase to the installation. Providing exceptional customer service is always our top priority, and we're delighted to know that we were able to meet your expectations. We appreciate your trust in us for your granite needs and look forward to working with you again in the future. Thank you for choosing A 1 Granite as your countertop provider!