I had such an amazing experience with my rep in Dallas.
I saw her in my neighborhood and if my neighbor trusts them, I do too!
And they did a wonderful job. Came here around 9 am and left around 4:30 pm.
Amazing price heating Costco by nearly half.
They also dug through the house to make it look nice too.
10/10 would recommend!
Professional, polite and cooperative. They listened to our wants, met our delivery needs and seemed to want to assist us. All brand name appliances. Oh! Check out the "smart toilet" they display!! If you're a Below Deck fan, it's real! : )
This was truly an excellent service. First of all, the installation technicians were efficient, quick, and very friendly. In addition to professionally installing the equipment, they also took the time to explain a lot about water softeners and purifiers, which I really appreciated. A big thank-you to them!
I had a water softener installed by this company, and the whole experience was amazing from start to finish. The staff was professional and genuinely cared about making sure I understood how everything worked.
The installation team was top-notch — they arrived on time, worked efficiently, and kept everything clean and organized. They explained the setup in detail, made sure the pressure and settings were perfectly tuned, and even gave me a quick demo on how to check the salt levels.
This is their new location, a big showroom, tons of inventory, and options to choose from. I got my Waterdrop RO system, and soft water system through them, the combo price is unbeatable and their service is top-notch, the installation was professional and fast. I would refer all my friends here.
I recently purchased the WaterDrop X12 through Pure Surge LLC and couldn’t be happier! The team came out for installation right on time, explained everything clearly, and made sure the system was working perfectly before leaving. What impressed me most is their after-sale service — they followed up to check in and answered all my questions quickly. The X12 has been running smoothly, and it’s great knowing I have a reliable local company standing behind it. Highly recommend Pure Surge for anyone considering a water solution!
Very professional service. The equipment is reasonably priced. I would recommend it to my friends. They can really help me solve the water problem at home.
Clean Water, Easy Maintenance!
Love my Waterdrop WD-X12! It's 6 months that I am using. Earlier for many years I used expensive Culligan RO system. I am glad that I switched to X12 it has very low dissolved solids. Service/ installation was super professional. Filter replacement was quick and simple, and the water tastes amazing. Quiet, compact, and reliable — highly recommend!
This was truly an excellent service. First of all, the installation technicians were efficient, quick, and very friendly. In addition to professionally installing the equipment, they also took the time to explain a lot about water softeners and purifiers, which I really appreciated. A big thank-you to them! As for the products, the quality is top-notch — both my friends and I trust them 100%. We feel incredibly lucky and reassured.
Really good experience with Pure Surge. They are really patient to explain how each machine works. Also send also the videos about how to change the filter. I like how they take care of the details.
Outstanding service! At first, the team accidentally brought the wrong water softener machine, but the owner personally delivered the correct one within 2 hours—talk about commitment! The installation was super quick, and the quality of both the system and the service is excellent. Great value for the price. Highly recommend Pure Surge!
The installation service was quick and easy. The price is very competitive compared to the outside market. I appreciated the professionalism of the whole team, who guided me through the process. I can’t wait to enjoy the clean water that this product brings!
I recently had a water softener and filtering system installed by Pure Surge LLC, and I couldn't be happier with the results! The installation process was smooth and efficient. It totally took us 5-6 hours for the installation due to my complex case. The customer assistant answered all my questions patiently and explained to me the operation and the future maintenance cost. After using the water system for one week, I can tell the difference clearly in my water quality! It's smooth and soft. Last but not the least, their total cost is reasonable and competitive. I highly recommend Pure Surge LLC. I am happy with their products and service.
I recently had a water softener system installed by 4 hearts, AKA Pure Surge, and I couldn’t be more impressed with the service. From start to finish, everything was handled with professionalism and efficiency. The installation process was smooth, and the contractor they sent out was not only experienced but also incredibly responsible.
Even though there were a few minor issues that popped up during the installation, the contractor was quick to troubleshoot and resolve them without any hassle. It’s clear they know what they’re doing, and they took the time to ensure everything was functioning properly before wrapping up.
I really appreciated how the team kept me informed throughout the entire process, and they left the area clean and tidy once the job was done. Overall, a fantastic experience, and I highly recommend them for anyone in need of water softener installation or service!
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