365villas.com Reseñas

Tamra U. 2026.01.08

     

Highly satisfied with GuestWisely Overall: Our overall experience with GuestWisely has been excellent. The platform is modern, reliable, and has made managing bookings, pricing, and commissions so much more organized and stress free for our business. What truly stood out was the hands on training with Hind, she was and is incredibly knowledgeable, patient, and supportive, taking time to explain everything clearly and making sure we felt confident using the system. We felt guided every step of the way, not rushed, and very supported. GuestWisely has been a game changer for us, and we're extremely happy with both the software and the whole team behind it. Pros: We love how GuestWisely simplifies our daily operations. From inquiries to confirmed bookings, everything flows smoothly and saves us a lot of time. Cons: We havn't encountered anything we dislike so far . We havn't encountered anything we dislike so far.

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Marc L. 2025.12.17

     

A wonderful experience Overall: I had an excellent experience! In less than a month, I accomplished a lot and I am almost ready to launch the business. Thank you [sensitive content hidden] ! Pros: $2 Cons: Almost nothing! Perhaps the complexity of the platform and the website at the beginning, or the fact that several option require payment. Aside from that, I have nothing to say.

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Alex V. 2025.10.23

     

Unkompetenter Support und Hot Sales Overall: Nach einem Verlust von 2 Monaten Off Market ... durch technischen integrationsfehler, keine Entschuldigung und Entschädigung. Es gibt viel bessere OTA Channel Manager. Das Tool selber wäre ok, doch das Team und Support Team 1 von 10. Pros: Gute Vision doch aufgrund der Komplexität verstehen die GuestWisely die eigene Software Anwendung nicht. Cons: Schlechter Support und Kompetenz zur Anwendung von 365Villas oder Guest Wisely ... sind gut im Verkauf von Services doch absolut unverständliche Einführung und Support - MailSpam mit News - no Competencies and implementation.

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Rich B. 2025.10.22

     

A Fantastic Property Management Software Overall: It has been remarkable. Definitely the best thing to happen to my business and the support across all aspects from setup, to connectivity to website has been first class Pros: Guestwisely takes care of so many aspects of the business that it's hard to pinpoint any specific one. I can, however, say with confidence that introducing Guestwisely early on in my business has was the best business decision I have ever made Cons: When it was 365Villas, the back-end had a lot of latency. This has largely been sorted out since in migrated to Guestwisely.

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Ramon F. 2025.10.16

     

Promising system that falls short in key areas Overall: We used the system for around 10 months and invested a significant amount in the setup. GuestWisely offers some great features, but there is still a lot of manual work required. Channel connectivity was unreliable, and although we requested multi-unit Airbnb support from the start, it was finally confirmed as not available. We had to create workarounds that were far from ideal and led to lost bookings. The lack of a mobile app also made daily operations more difficult, as our team had to log in through a web browser to check updates. Ultimately, we decided to move away from GuestWisely mainly due to poor customer service, connectivity issues, and the absence of proper multi-unit functionality. Pros: GuestWisely (former 365Villas) dashboard had a clean and simple layout that made it easy to manage all bookings efficiently. The direct website integration worked smoothly, and the automated message templates and workflow automation were very well designed. These features helped streamline communication and daily operations effectively. Cons: Customer service is very poor, especially during weekends when there is no support at all. We experienced many issues with channel connections. The onboarding process initially seemed professional, but in practice, there were frequent connectivity problems with the system. There’s also no mobile app to manage communications and operations on the go, and no real-time notifications. Another major limitation is the lack of proper multi-unit functionality with some channels like Airbnb, which forced us to recreate listings and lose valuable reviews. This had a significant impact on reservations and flexibility in assigning guests to different villa units.

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Andrina Darrell D. 2025.08.08

     

Great support, awesome pm tool with room of technical improvemt Overall: Happy satisfied customer. Technically there is room to improvement to make it more user friendly and prevent bugs or issues. Pros: Great product. Added value to our businsess. Saving a lot of time completing owner statements. Friendly and knowledgable support team, [sensitive content hidden] are the best. Cons: Glitches, bugs and the fact that there is no on call number or an easy way to get personal contact. It’s not a super easy or user friendly programme.

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Rachel O. 2025.07.17

     

Very happy with our 365 Villas Software Overall: I'm very happy with the software. It's changed how we operate our bunisess and has given us the tools we needed to grow. Pros: The software is robust and allows you to pick and choose which modules you would like to have, based on your business needs. I love the website integration and booking manager. It has really helped to organize our bookings so that we don't miss anything and it can be shared across our entire team. Cons: As with any software, it is a lot to learn. I recently added the channel manager to my account, and that has been another steep learning curve. Maybe it would help to have continual group training sessions on different topics.

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Respuesta de 365villas.com 2025.07.18

Hello Rachel, Thank you for sharing your experience! We're glad to hear that 365Villas has helped simplify your operations and support your business growth. Our modular approach is designed exactly for what you mentionned: giving you the flexibility to tailor the platform to your specific needs. We appreciate your feedback on the learning curve with new features like the Channel Manager. Ongoing training is something we’re actively working to expand, and your suggestion for group sessions is a great one. It's exciting to hear how the platform is making a real impact for you and your team, and we’re here to support you as you continue to grow. Thank you so much!

David H. 2025.07.14

     

365Villa’s Support Team: Above and Beyond Overall: $3 Pros: The breadth of the offering is truly impressive and the support received and time spent towards training during the onboarding process exceeded all expectations. Cons: Difficult for me to speak to this given my near non-use of the platform so far. So far what I've been able to accomplish on the platform has met my expectations. To select one thing - I may call out the pricing plan and the need to lock in with 5 properties to start. As a startup PM, paying for properties you don't manage is difficult but if this cost is designed to offset training and onboarding, I get it.

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Respuesta de 365villas.com 2025.07.18

Thank you for your thoughtful review and for choosing 365Villas as your partner. We’re delighted to hear that the onboarding experience and support exceeded your expectations. Our team takes pride in making sure every client feels guided and supported, especially during the early stages. We understand the challenges of launching as a startup PM, and your feedback on the pricing model is appreciated and will be taken into consideration. It’s great to know our platform’s breadth and integration capabilities stood out to you. We’re excited about your growth and are here to support you if you need. Congratulations on your next property by the way! We’re sure this is just the beginning of a successful partnership!

Inês V. 2025.06.20

     

Great platform and great team Overall: As a property management company, we were looking for a channel manager to integrate different properties in different booking platforms. We found 365Villas and we are very happy. The team is very attentive, helpful and efficient. Answers are given as quickly as possible and they care about the customer. After purchasing the package, several free learning sessions are given and if any further questions arise, the team is available to arrange more sessions. I would especially like to thank Hind, Irina and Leonardo for all the patience and time they gave and are giving to help. Thank you. Pros: The platform is relatively simple to navigate and quite complete. It takes just a few sessions with the team to start understanding how this channel manager works Cons: I dont have anything bad to say about 365 villas. Everything went well and according to my expectations.

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Respuesta de 365villas.com 2025.06.24

Dear Inês, Thank you so much for your thoughtful and generous review! We're delighted to hear that 365Villas has met your expectations and made managing your properties across multiple platforms easier. It’s great to know that the platform’s simplicity and completeness have been a good fit for your property management company. A special thank you for recognizing Hind, Irina, and Leonardo — we're incredibly proud of our team, and it's wonderful to see their dedication reflected in your experience. Providing an attentive and efficient support is something we truly value, so we're thrilled to know it made a difference for you. If there's anything else we can do to support your success in the future, we're always here for you. Thanks again for being a valued part of the 365Villas community! The 365Villas Team

Katherine W. 2025.05.16

     

Great platform. Loving it. Highly recommend. Overall: I am extremely satisfied with 365Villas. Since using them with my website, my bookings have exceeded my other paid platform bookings. I can't rave enough about their proactive customer support - they check in on you to make sure you don't have any issues or needs. And when you do need assistance, they are responsive and helpful. Pros: 365Villas is easy to use with so many tools tools to help me succeed. Cons: Finding the tools I need is often difficult. They are strangely arranged.

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Respuesta de 365villas.com 2025.06.24

Dear Katherine, Thank you for taking the time to share your experience! We're so happy to hear that 365Villas has helped boost your direct bookings and that you're finding value in the tools we provide. It’s especially rewarding to know that our proactive customer support has made a positive impression. We also appreciate your honesty regarding the tool layout. Your feedback is incredibly valuable, and we’re constantly working to improve the user experience. We’ll be sure to pass this along to our product team as we continue refining the platform. Thanks again for your kind words and for being part of the 365Villas community. We're excited to keep supporting your success! The 365Villas Team

Danny H. 2025.02.06

     

PMS will help us to grow our business Overall: Very happy with the client support and really looking forward to putting the PMS to use. Pros: The PMS has absolutely everything we need to help us grow our property management business. Cons: There we're some minor teething problems when integrating the system, but the 365 team has been responsive in resolving all issues.

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Nancy M. 2024.12.30

     

365 Villas Customer Service is Excellent Overall: I have had 365villas for approximately 1 year. I waited this long to do the review as I was waiting until I was able to utilize all the features. It took me a long while to set up the online platform - Caribbean banking system. Once I was ready to go 365villas was there to help do the final steps. I am pleased overall. They are always looking at ways to improve and make the product even better. I would highly recommend 365villas. Pros: Initially, it was an affordable option for my small property management company. It was a leap of faith for any of the systems out there, as it does take some initial work to get it up and running. I did have a few hurdles and feel the support team has been there every step of the way. You can reach out to support at anytime and the turnaround time is very efficient. It was fairly easy to upload the properties and super easy to make edits and updates once set up. Cons: If I had to find one thing, I am not a huge fan of the email layout in the system. I am getting used to it but does not feel intuitive for me.

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Jamie F. 2024.12.06

     

Fabulous Software and Great Customer Support! Overall: Great experience! We have been with 365 Villas for over 5 years and it gets better every month! In particular, [sensitive content hidden] has been a lifesaver over the years and so patient and helpful in explaining details and helping with training and support needed through product enhancements and transitions. Pros: The customer support and the constant enhancements 365 Villas is doing to better the product and keep up with industry trends. Cons: Some of the synchronization issues with Airbnb

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Ian P. 2024.11.20

     

Onboarding Overall: Overall the service we have received has been excellent Pros: The training provided by [sensitive content hidden] was excellent. The integration into the channels was seamless. Great service! Cons: Nothing, every aspect of the training and onboarding has been short of fabulous.

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Toine S. 2024.11.20

     

Excellent and comprehensive program for all short term rental managers! Overall: It is a complete product, the onboarding was very easy and the product is complete. Our team just started working with it but they all love it. [sensitive content hidden] was very helpful with the onboarding process Pros: Response of the 365 Villa's team Great onboarding with [sensitive content hidden] user friendly interface with the bolt on options you can customize the package to what you need We gave a suggestion for the history of owner bookings and they made it happen quickly! Cons: no mobile app onboarding process takes long (but serves as a training and setting up the system)

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Jessica S. 2024.11.19

     

Easy to use Overall: Overall good experience with the program and easy to use. Pros: How easy it is to operate. The promptness of the customer service team. Cons: The number of “clicks” to get through a posting.

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Vanessa F. 2024.11.15

     

Exceptional Property Management system and Support Overall: Unrivalled PMS with excellent support and add on features. Pros: A comprehensive Property Management system, with extensive bolt on's. This is a very well thought out PMS with awesome tools, direct integration with Airbnb and VRBO and the option for larger property managers to add a channel manager. Brilliant accounting features, excellent owners statements and owner login features. Comprehensive marketing tools also built in as is the option to use multicurrency payments and a raft of payment gateways for guests. I have a website built and designed by their in-house design team. This has resulted in a significant number of direct bookings. The support team are fast and friendly and every user has a dedicated account manager. The recently introduced Guest App is a hit. I have been a user for 8 years and wouldn't go anywhere else. Cons: Only thing lacking for me is a direct integration with booking.com but this feature is coming in 2025

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Wallace P. 2024.11.05

     

Efficiency with 365Villas Overall: The support team and account manager makes the use of tool very effective. Pros: The single point of communicating and finances makes using multiple channels easy to manage. Cons: The on-boarding process and time it takes to be productive takes a bit, but I don’t know if other competitors tools would be more quicker.

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Danilo B. 2024.09.27

     

A very good package Overall: Great system especially because it connects to all major OTA and accounting systems. Pros: Easy to adapt from other system we used before. Very good customer Service and Training Cons: All good, just so many functions (which is good) but it take time to learn

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Elizabeth T. 2024.08.21

     

Best Property Management system around Overall: Our overall on boarding experience was excellent with the personnel conducting the training being very well qualified and patient with our requests . If we had queries, they would answer them immediately or can’t find any information that we needed and customise the execution of our needs within the system. There were many times where our individual needs had not been included in the original package and 365 worked very hard to accommodate these situations Pros: I like its intuitive, ease of operation and very qualified staff. Cons: Some key features such as payment processing are not available in my country andI i feel that this should be remedied . I would like to see Booking.com be more Integrated with 365Villas.

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