First Choice Mobility Ltd Reviews

Maureen Iles 2026.08.18

     

I had occasion to ring First Choice Mobility Limited today and was very pleased with the service I received from Dominiq - he was kind, courteous, helpful and knowledgeable about the product I needed and even had a sense of humour, something rare these days. I could have purchased the item cheaper from somewhere else, but decided to to with a reputable company, and I'm glad I did. In this day and age, we are all too quick to criticise, but I believe not half quick enough to praise, but praise is certainly due to Doniniq and First Choice Mobility Limited. Well done, keep up the good work!

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Reply from First Choice Mobility Ltd 2026.08.19

Thank you so much for taking the time to leave such a wonderful review.
We’re delighted to hear that Dominiq was able to help and that you found him kind, courteous and knowledgeable — and we’re pleased the sense of humour came through too!
It also means a great deal to hear that you chose First Choice Mobility because you wanted to buy from a company you could trust. Providing knowledgeable, friendly advice and looking after our customers properly is exactly what we aim to do.
We’ll make sure your kind comments are passed on to Dominiq — he’ll be very pleased to read them.
Thank you again for choosing First Choice Mobility and for taking the time to recognise great service. It really is appreciated.
The First Choice Mobility Team
Freedom, with confidence.

shazza11124 Jay 2026.08.09

     

Fantastic phone support from Diminiq who helped me have the confidence to choose the product. I ordered the handset on Monday afternoon and we received it on Wednesday. It works brilliantly. Thank you.

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Jackie Jennings 2026.08.05

     

My WHILL wheelchair had lost higher speed levels. Andy Carter went above and beyond to diagnose and fix a problem in the settings

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Reply from First Choice Mobility Ltd 2026.08.05

Very kind thats what we are here for

Lesley Byard 2026.07.30

     

Excellent service - very kind and helpful especially Geoff. I was not pressured to buy at all. Very helpful and kind.
Date of experience: 17 July, 2026

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Brian Millar 2026.07.30

     

I spoke to Geoff at first choice mobility on Tuesday morning regarding a nrw wheelchair he talked me through my options, laid to rest my concerns, provided me with tracking information and the chair was delivered by FedEx Wednesday lunchtime. Excellent customer service and so fast. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ as good as it gets.

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Reply from First Choice Mobility Ltd 2026.07.31

Many thanks Brian for your review.

Angie Pavelin 2026.07.28

     

I took my mobility scooter into first choice mobility thinking "wonder how much this is going to cost me" i was very happy when they said £25.00. All the staff are very helpful and go above an beyond to help you. Regards Mrs A Pavelin.

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Reply from First Choice Mobility Ltd 2026.07.29

Very kind thankyou.

wendy dunn 2026.07.27

     

Having tried for weeks to get a part for our rise and recliner chair or get the chair repaired I finally came across First Choice Mobility. They managed to get the part delivered to us, which we fitted in 30 minutes, we also received a phone call about the delivery, a nice personal touch . Many thanks

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Reply from First Choice Mobility Ltd 2026.08.05

Thank you Wendy here to help

Clive Arterton 2026.06.29

     

Contacted First Choice Mobility rather than scrolling through loads of websites. Just come out of hospital and wanted a table that goes over my hospital bed at home. They straight away found the perfect solution to my needs and a much lower price than I expected. The delivery arrived fast with easy instructions to put it together. Highly recommend their staff, and their shops. I currently can’t travel, the shop sent me some pictures. Great service - highly recommend and will definitely use again

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Reply from First Choice Mobility Ltd 2026.06.29

Many thanks for your kind words. If you need anything else, we are more than happy to help.

Phil Collins 2026.06.19

     

Excellent customer service really helpful

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Reply from First Choice Mobility Ltd 2026.06.19

Very Kind many thanks

chris weight 2026.05.20

     

Excellent mobility shop friendly helpful

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Reply from First Choice Mobility Ltd 2026.05.21

thanks Chris very kind

OO Heaven 2026.04.22

     

Two orders for hard to find mobility parts, both fulfilled without fuss and in record time. Excellent service always. Is now my one stop mobility shop.

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Reply from First Choice Mobility Ltd 2026.04.22

Very kind Many thanks

Julie Newton-Bradbury 2026.04.02

     

What fantastic customer service and I didn’t even spend any money there. I ordered an item that I wasn’t sure would be suitable. I was called within 15 minutes to say unfortunately it would be a month til it cane into stock. The conversation turned into a discussion about the suitability of the item for my Dad and the man gave me a honest opinion of the product, the pros and cons & how, after hearing about my Dad’s condition, suggested it probably wouldn’t be suitable and suggested other options, none of which would profit first mobility. A company that genuinely wants what’s best for disabled people rather than just selling anyway. What a genuine, trustworthy company with fantastic morals. Processed my refund whilst I was on the phone and I got immediate email confirmation. I will certainly go back to this site again. Thank you

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Reply from First Choice Mobility Ltd 2026.04.02

Very kind….we keep it simple based on our experience. Happy customers come back. Have a lovely Easter.

Andrew McLachlan 2026.03.21

     

Excellent Bought a Karma vip2 folding tilt in space wheelchair for my wife who has Parkinsons and dementia. The help and advice I received from Dominiq was excellent, so much better than other companies I contacted. We certainly made the right choice as the wheelchair suits our needs well. It came next day delivery and was easy to assemble. So great service, great product and a fair price.
Date of experience: 21 March, 2026

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Victor Cooper 2026.03.20

     

Great help and advice when ordering a new wheelchair for my wife. Very pleased with the quality and overall service provided and the fact that the item was delivered within 48 hours of ordering. Highly recommended.

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Reply from First Choice Mobility Ltd 2026.03.22

Thankyou Victor very kind

Claire Woollett 2026.03.19

     

I had concerns over a new battery purchase. Dominic and colleagues were at all times , very helpful and supportive. I felt genuinely supported and well informed about the situation o found myself in . Excellent service . Thank you

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Reply from First Choice Mobility Ltd 2026.03.20

Very Kind Claire - always here to help if we can

john Wimble 2026.02.22

     

Being asked to choose a Wheelchair for someone - when you are lucky enough to have never had to use one, is a daunting prospect, I didn't have the first idea where to start, I need not have worried - having been recommended to First Choice Mobility, I was lucky enough to have my enquiry answered by Geoff - who clearly knows a thing or 3 about Wheelchairs, and their associated bits. I cannot recommend Geoff and First Choice Mobility highly enough, you are in the safest of hands, and they really know what they are talking about.

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Reply from First Choice Mobility Ltd 2026.02.22

He does indeed and we are very grateful for your feedback. Many thanks we are always here to help

Julie Chandler 2026.01.22

     

Fantastic service from Dominiq and very helpful would highly recommend thank you so much took all the hassle away very easy purchase

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Reply from First Choice Mobility Ltd 2026.01.22

Very kind and many thanks - will pass your comments onto Dominiq

Alan Kavanagh 2025.12.22

     

Very helpful sales and support through Whatsapp and got my son his tripod walking stick in time for Xmas

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Reply from First Choice Mobility Ltd 2025.12.22

Many thanks Alan for your order and review. Glad you received it in time.

barbara ward 2025.10.24

     

Fantastic service and advice..selling newest equipment on sale . Helpful , I will definitely go back - Geoff was exceptionally good

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Reply from First Choice Mobility Ltd 2025.10.24

Thank yo so much for your kind review and we will pass on your comments to Geoff

Roy Dolman 2025.09.10

     

Great company, easy to speak to, quick response, good prices , fast delivery, would definitely recommend this company.

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Reply from First Choice Mobility Ltd 2026.08.05

Very Kind Roy