Bride that has to wait for guests to show up to get married
This was not only a horrible experience, but truly the worst customer service I have ever seen. The bus showed up late to pick up my guests at the hotel on my wedding day. Not only were they late, they didn’t even park in front of the hotel. So my guests were waiting outside looking for them. I had even called the week before to confirm, and they said nothing about parking behind the hotel. They didn’t notify the hotel of this, or me, or my day of contact. Then instead of leaving w 30 ppl on the bus, they refused to leave until the bus was full. This made them much later getting to the venue the first time, and later than my ceremony w the second bus load. EVERY SINGLE ONE OF MY GUESTS COMPLAINED ABOUT THE BUS. The second bus arrived 20minutes after my ceremony was supposed to start- so I was forced to start my whole wedding 30min later, which threw off the timeline for the entire night. To make it even worse, the guy I talked to the next day was incredibly rude, and even lied to me- not realizing I had 49 guests taking pics and videos on their phones w timestamps as the company lied to me claiming they were there on time. They also did not offer an apology or a partial refund. Horrible. I have personally told every new bride I know not to use this company.