Don’t trust the promise of a guarantee - they won’t come to fix after if anything is done badly.
We chose Hamptons after careful research - the reviews looked great and a 10-year guarantee. Don’t make the same mistake as us! Porcelain patio tiles came loose within a month. Guarantee counts for nothing. Had to chase and Felix finally came to inspect in May and admitted immediately that workers had not used glue/primer essential for porcelain stones. Said he had big job on but would be round to fix it in 2-3 weeks when that was finished. Silence. Called him but each of three times he had an excuse not to continue (e.g., “I’m busy with client. I’ll call straight back.” Yes, that old trick!) never called back. Been calling ever since but from end of June, no response to any calls or messages left or emails sent. Called office - very rude response. Now end of September.
